Avatar cannot be set – convert error

TeamSpeak 6 Server Suggestions and Feedback
1

Hi,
I´ve noticed some issues with setting the avatar.

When uploading an Avatar with a TS3 Client the Avatar might not get sent back as the Server seems to not find the avatar:
2025-07-08 04:11:50.255990|INFO | | |Error opening file “files/virtualserver_1/internal/avatar_”: No such file or directory
When trying to show the Avatar with a TS6 Client no error is shown in the Server log but the Avatar is also not shown.

When I try to set the Avatar via my TS6 Client I get the Error: convert error.

2

Thanks for reporting, we are already aware of this issue and a fix will be included in the next update.

4 Likes
3

Hi everyone,
I’ve only been able to rule out that the issue isn’t caused by the avatar image itself. I tested the same image on another server, and it worked perfectly there.

However, I’m getting the following error: “Avatar cannot be set – convert error.” At this point, I’m stuck and unsure how to proceed.

I’ve already checked the maximum allowed avatar file size on the server — I manually set the limit to 1 MB, and my avatar file is just 35 KB. So as mentioned above, I really don’t think the image is the issue, since it works on a different server.

System Information:
Operating System: Manjaro Linux
Server Location: /home/teamspeak/teamspeak-server_linux_amd64
Permissions: teamspeak:teamspeak (rw)

4

Thanks for the report, as already mentioned above this is already fixed in our internal testing versions of the client and will be fixed with the next beta update.

3 Likes
5

Hey @LeonMarcelHD thanks for the info bu t do you know when will this patch be released?
Funny thing is I still can set my avatar in Ts3

6

We aim to release the update within the next few weeks.

2 Likes
7

Got the same error for weeks maybe months. My TS6 client is on the latest version
Build Number: 1760432259
Build Date:10/14/2025, 10:57:39 AM
Chromium Version:140.0.7339.0
Version: 6.0.0-beta3

Same error “Failed to set avatar: convert error”

Was the fix in the update from 2 days ago or is on the way?

8

Yes this update should include that fix.

I just retested with external users as well as 3 different devices connected to the same network and it was working on my end.

What server version are you using?

2 Likes
9

It is a community server currently running on v6.0.0-beta1 • Linux and managed by a friend. Is there a way for him to update the server version?

10

In this case you’ll also need wait for the server to be updated.

This should happen within the next few weeks.

2 Likes