Can not use the messenger (connection was forcibly closed by the remote host.)

TeamSpeak Client
1

moved by mod to own thread

Same problem

[2022-02-07 19:02:43.774] [info] Creating fresh store
[2022-02-07 19:02:43.774] [info] new crypto account on init - fresh
[2022-02-07 19:02:43.775] [info] created new group session storage
[2022-02-07 19:02:43.786] [info] connect: ts_chat_id=1 displayname=Casyndra presence=offline
[2022-02-07 19:02:44.238] [info] Login successful
[2022-02-07 19:02:44.286] [info] Initial sync... nextBatch=
[2022-02-07 19:02:44.418] [info] Initial sync done
[2022-02-07 19:02:44.418] [info] 50 new one time keys are created
[2022-02-07 19:02:44.486] [info] Connect done
[2022-02-07 19:02:44.486] [info] tschat_connect err=0 home_server=chat.teamspeak.com
[2022-02-07 19:02:44.492] [info] start: ts_chat_id=1
[2022-02-07 19:02:44.492] [info] Starting matrix client
[2022-02-07 19:02:44.506] [info] set_presence ts_chat_id=1 presence=online status_message={"matrix":{"status_msg":""},"teamspeak":{"server_ip":"","server_name":""},"presence":0,"status_msg":""}
[2022-02-07 19:03:11.601] [info] scrollback ts_chat_id=1 room_id=!tJlPIHqKCEeiecrNWq:chat.teamspeak.com oldest_message_id=$RFUBGEDYlUz4kqLZyMO8TuBF0ekPwWfXCNk7bLlQvPQ size=50 return_code=
[2022-02-07 19:03:20.654] [info] scrollback ts_chat_id=1 room_id=!xvUschNmbsISNHUKdv:chat.teamspeak.com oldest_message_id=$l1NwfmUi43hk3sEQ7dVwTVeh6WhUs6ooM8SSig5ikUw size=50 return_code=
[2022-02-07 19:03:30.097] [info] set_presence ts_chat_id=1 presence=offline status_message={"matrix":{"status_msg":""},"teamspeak":{"server_ip":"","server_name":""},"presence":3,"status_msg":""}
[2022-02-07 19:03:33.583] [info] set_presence ts_chat_id=1 presence=online status_message={"matrix":{"status_msg":""},"teamspeak":{"server_ip":"","server_name":""},"presence":0,"status_msg":""}
[2022-02-07 19:03:33.590] [error] Sync failed: Get "https://chat.teamspeak.com/_matrix/client/r0/sync?set_presence=offline&since=s50186_15148128_2427_22746_43329_1_1059_206467_1&timeout=30000": read tcp 192.*.*.*:49850->172.67.38.140:443: wsarecv: Eine vorhandene Verbindung wurde vom Remotehost geschlossen.
[2022-02-07 19:04:12.365] [info] TSBindingBrowserTSChat dtor
[2022-02-07 19:04:12.648] [info] Save data path: host=chat.teamspeak.com specifier=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 => C:\Users\Dennis\AppData\Local\TeamSpeak\Cache\Default\tschat\Y2RkNmE2ZGM4ZWY5ZmNlYWM2MGY0NzVmODBlZDVmY2U
[2022-02-07 19:04:15.454] [info] TSBindingBrowserTSChat ctor
[2022-02-07 19:04:15.454] [info] TSChat library version: 1
[2022-02-07 19:04:16.686] [info] TSBindingBrowserTSChat::create scHandlerId=0 specifier= endpoint=__CENTRAL__
[2022-02-07 19:04:16.686] [info] Save data path: host=chat.teamspeak.com specifier=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 => C:\Users\Dennis\AppData\Local\TeamSpeak\Cache\Default\tschat\Y2RkNmE2ZGM4ZWY5ZmNlYWM2MGY0NzVmODBlZDVmY2U
[2022-02-07 19:04:16.686] [info] Matrix client create: matrixHost=chat.teamspeak.com
[2022-02-07 19:04:16.688] [info] persistent store initialized
[2022-02-07 19:04:16.689] [info] Created store from save data, loaded transactionId=1
[2022-02-07 19:04:16.689] [info] Init crypto storage
[2022-02-07 19:04:16.689] [info] created new group session storage
[2022-02-07 19:04:16.727] [info] connect: ts_chat_id=1 displayname=Casyndra presence=online
[2022-02-07 19:04:16.806] [info] Initial sync... nextBatch=s50186_15151429_2427_22747_43330_1_1059_206476_1
[2022-02-07 19:04:16.881] [info] Initial sync done
[2022-02-07 19:04:16.909] [info] Connect done
[2022-02-07 19:04:16.909] [info] tschat_connect err=0 home_server=chat.teamspeak.com
[2022-02-07 19:04:16.925] [info] start: ts_chat_id=1
[2022-02-07 19:04:16.925] [info] Starting matrix client
[2022-02-07 19:04:16.931] [info] set_presence ts_chat_id=1 presence=offline status_message={"matrix":{"status_msg":""},"teamspeak":{"server_ip":"","server_name":""},"presence":3,"status_msg":""}
[2022-02-07 19:04:27.764] [info] set_presence ts_chat_id=1 presence=online status_message={"matrix":{"status_msg":""},"teamspeak":{"server_ip":"","server_name":""},"presence":0,"status_msg":""}
[2022-02-07 19:06:28.726] [error] Sync failed: Get "https://chat.teamspeak.com/_matrix/client/r0/sync?set_presence=online&since=s50194_15158186_2431_22751_43334_1_1059_206620_1&timeout=30000": read tcp 192.*.*.*:49869->172.67.38.140:443: wsarecv: Eine vorhandene Verbindung wurde vom Remotehost geschlossen.
[2022-02-07 19:07:01.791] [error] Sync failed: Get "https://chat.teamspeak.com/_matrix/client/r0/sync?set_presence=online&since=s50194_15158186_2431_22751_43334_1_1059_206620_1&timeout=30000": read tcp 192.*.*.*:50049->172.67.38.140:443: wsarecv: Eine vorhandene Verbindung wurde vom Remotehost geschlossen.
2

Edit I also have some of these disconnects. Our IT evaluates what the issue could be

Try to deactivate your firwall or similia tools. Make sure you can resolve that adress (check your DNS settings or try another DNS prodivder)

2 Likes
3

I have now completely turned off the firewall in Windows. The DNS also resolves the address correctly. Nevertheless, I entered the Google DNS server in Windows to test it.
Unfortunately, the result remains the same.
The permanent disconnections have only been there since Beta 68. Before that, the chat worked stably.

4

You are still permanently disconnected?
Can you share last chat log entries?

Before the messenger server was on a different machine.

2 Likes
5

No sorry the chat keeps reconnecting.

[2022-02-08 17:50:44.427] [info] TSBindingBrowserTSChat ctor
[2022-02-08 17:50:44.427] [info] TSChat library version: 1
[2022-02-08 17:50:47.547] [info] TSBindingBrowserTSChat::create scHandlerId=0 specifier= endpoint=__CENTRAL__
[2022-02-08 17:50:47.547] [info] Save data path: host=chat.teamspeak.com specifier=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 => C:\Users\Dennis\AppData\Local\TeamSpeak\Cache\Default\tschat\Y2RkNmE2ZGM4ZWY5ZmNlYWM2MGY0NzVmODBlZDVmY2U
[2022-02-08 17:50:47.550] [info] Matrix client create: matrixHost=chat.teamspeak.com
[2022-02-08 17:50:47.552] [info] persistent store initialized
[2022-02-08 17:50:47.553] [info] Created store from save data, loaded transactionId=1
[2022-02-08 17:50:47.553] [info] Init crypto storage
[2022-02-08 17:50:47.554] [info] created new group session storage
[2022-02-08 17:50:47.648] [info] connect: ts_chat_id=1 displayname=Casyndra presence=online
[2022-02-08 17:50:47.730] [info] Initial sync... nextBatch=s53742_17489069_6542_25816_48366_1_1230_238829_1
[2022-02-08 17:50:47.802] [info] Initial sync done
[2022-02-08 17:50:47.849] [info] Connect done
[2022-02-08 17:50:47.849] [info] tschat_connect err=0 home_server=chat.teamspeak.com
[2022-02-08 17:50:47.861] [info] start: ts_chat_id=1
[2022-02-08 17:50:47.861] [info] Starting matrix client
[2022-02-08 17:50:47.880] [info] set_presence ts_chat_id=1 presence=online status_message={"matrix":{"status_msg":""},"teamspeak":{"server_ip":"","server_name":""},"presence":0,"status_msg":""}
[2022-02-08 17:51:18.036] [error] Sync failed: Get "https://chat.teamspeak.com/_matrix/client/r0/sync?set_presence=online&since=s53746_17491983_6546_25819_48371_1_1230_238889_1&timeout=30000": read tcp 192.*.*.*:50029->104.22.26.164:443: wsarecv: Eine vorhandene Verbindung wurde vom Remotehost geschlossen.
[2022-02-08 17:51:51.092] [error] Sync failed: Get "https://chat.teamspeak.com/_matrix/client/r0/sync?set_presence=online&since=s53746_17491983_6546_25819_48371_1_1230_238889_1&timeout=30000": read tcp 192.*.*.*:50035->104.22.26.164:443: wsarecv: Eine vorhandene Verbindung wurde vom Remotehost geschlossen.
[2022-02-08 17:52:23.850] [info] TSBindingBrowserTSChat dtor
[2022-02-08 17:52:24.150] [info] Save data path: host=chat.teamspeak.com specifier=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 => C:\Users\Dennis\AppData\Local\TeamSpeak\Cache\Default\tschat\Y2RkNmE2ZGM4ZWY5ZmNlYWM2MGY0NzVmODBlZDVmY2U

After the sync failed, the client reconnects each time.

6

Our IT did work on related issues this morning.
You may try again :slight_smile:

If that is still the case please report back.

3 Likes
7

Unfortunately still aborts :slightly_frowning_face:
The last line in the log when the connection is broken is still sync failed.

8

From our perspective all looks fine. We see your client requests from yesterday.

So anything on the way to the messenger cuts the connection.
Could be Cloudflare causing problems with routing to new IPs.

2 Likes