myTeamspeak synchronization/login fails

SkipperFabi · July 5, 2020, 6:37pm

Hello everybody,
So, since today ( 5th of July ) i can’t synchronize (more detailed: if i click on the “login”-button under
the password and email box) my Account from “myTeamspeak” with the TS3-Client.

So now to the error message:
If i click the button as i said this text comes up: “login failed, try again later” (also: see screenshot, sry for the german, but the red text says the same as i wrote)

Here are my Client-logs, maybe they can help you guys:

I clicked the login button a few times, so that’s why it repeats itself^^

Things i already did:

Tried on my laptop to login and sync it, it works perfectly
If you wonder: Yes, i can still login and go to the website of myteamspeak
Tried to reinstall it ( even with deleting all settings )
Tried while i deactivated my antivirus program and firewall (GData)
I have the latest windows 10 update and latest TS3 version
Changed password. Also i am 100% sure that i used the right email and password every time.

So yeah, i am clueless what to do, especially because it works on my laptop.
Hope somebody can help out. Sorry if my grammatic isn’t that good^^

~SkipperFabi / Fabian

Gamer92000 · July 5, 2020, 7:27pm

I think the problem is that tls 1.2 is not enabled by default in some windows versions.
I am not sure though.
I think you can resolve this by doing this:

SkipperFabi · July 5, 2020, 8:43pm

According to the article Windows 10 natively support TLS 1.2.

Neverless i still activated it manuelly over the regedit, but didn’t help. But good idea^^

SkipperFabi · July 5, 2020, 9:02pm

Yes i do. Disabled it and then sync my data before reactivating it again. It worked. But still strange, i did that as first solution before i wrote the ticket. Strange, kind of ashamed that it worked now with such a simple solution … Maybe the manual activation of TLS helped, no clue.

But thank you for the fast answers guys You saved my day/week. Have a nice day

Caeldeth · August 11, 2020, 3:33am

Hello i’m a newbie!
When i try to log in client it says ; “Login failed, please try again later”
I checked the logs and logs showing this error ;

Info tried to request user integration info without valid session
ProtobufRPC Warning Error contacting URL https://clientapi.myteamspeak.com/authentication: SSL_ERROR: Alert on protocol: TLS 1.2 level: fatal error: unsupported_certificate (43)
ClientUI Warning Account login failed, server currently not available. Retry in few minutes.

i checked my firewall, nothing seems wrong there. Can someone help me with this ?

Windows 10
I don’t have an antivirus, using Windows Defender

A009i8zwei · August 24, 2020, 12:49pm

hallo
Ich habe gerade versucht mich einzuloggen auf dem Clienten aber es sag die ganzezeit nur login Fehlgeschlagen kann mir wehr helfen ?`
24.08.2020 12:40:28 ProtobufRPC Warning Error contacting URL https://clientapi.myteamspeak.com/authentication: SSL_ERROR: Alert on protocol: TLS 1.2 level: fatal error: unsupported_certificate (43)
24.08.2020 12:40:28 ClientUI Warning Account login failed, server currently not available. Retry in few minutes.
24.08.2020 12:41:35 ProtobufRPC Warning Error contacting URL https://clientapi.myteamspeak.com/authentication: SSL_ERROR: Alert on protocol: TLS 1.2 level: fatal error: unsupported_certificate (43)
24.08.2020 12:41:35 ClientUI Warning Account login failed, server currently not available. Retry in few minutes.
24.08.2020 12:44:02 ProtobufRPC Warning Error contacting URL https://clientapi.myteamspeak.com/authentication: SSL_ERROR: Alert on protocol: TLS 1.2 level: fatal error: unsupported_certificate (43)
24.08.2020 12:44:02 ClientUI Warning Account login failed, server currently not available. Retry in few minutes.
24.08.2020 12:44:15 ProtobufRPC Warning Error contacting URL https://clientapi.myteamspeak.com/authentication: SSL_ERROR: Alert on protocol: TLS 1.2 level: fatal error: unsupported_certificate (43)
24.08.2020 12:44:15 ClientUI Warning Account login failed, server currently not available. Retry in few minutes.

sxseth · August 24, 2020, 7:05pm

It’s just a note:

If someone is using an Antivirus/Secure XYZ Suite application try to disable Web Protection scanning HTTPS.
Most Web Protection application install their own SSL root certificate to inspect the HTTPS traffic, who act as middlemen, this can lead to such errors/problems.

EDIT:

# openssl s_client -status -connect clientapi.myteamspeak.com:443 -tls1_2
---
Verification: OK
---
New, TLSv1.2, Cipher is ECDHE-ECDSA-CHACHA20-POLY1305
...
Protocol: TLSv1.2
Cipher: ECDHE-ECDSA-CHACHA20-POLY1305
...
Verify return code: 0 (ok)
---
closed

No TLS issue, is on your side.

~SxSeth

TheAccountOfTeo997 · October 14, 2020, 6:24pm

Hello guys,
so basically all of a sudden myTeamSpeak stopped working: i can’t view my badges anymore.

I tried both on TS5 and TS3, basically on TS5 it just kept spinning with connect, so i thought there was some problem and i tried to log out, thing is that now i can’t log back in because i can’t connect to myTeamSpeak, so i am basically locked out of TS5.
So i decided to try with TS3, of course with that i can at least connect and speak on servers, but i always get the red exclamation mark saying that something is going wrong, and myTeamSpeak login doesn’t work, also i’ve lost my badges on TS3 too.

Looking at the log i can see:
14/10/2020 18:18:28 ProtobufRPC Warning Error contacting URL https://clientapi.myteamspeak.com/authentication: SSL_ERROR: Alert on protocol: TLS 1.2 level: fatal error: unsupported_certificate (43)
14/10/2020 18:19:08 ProtobufRPC Warning Error contacting URL https://clientapi.myteamspeak.com/authentication: SSL_ERROR: Alert on protocol: TLS 1.2 level: fatal error: unsupported_certificate (43)
14/10/2020 18:20:08 ProtobufRPC Warning Error contacting URL https://clientapi.myteamspeak.com/authentication: SSL_ERROR: Alert on protocol: TLS 1.2 level: fatal error: unsupported_certificate (43)
14/10/2020 18:21:28 ProtobufRPC Warning Error contacting URL https://clientapi.myteamspeak.com/authentication: SSL_ERROR: Alert on protocol: TLS 1.2 level: fatal error: unsupported_certificate (43)

I’ve read that this error might be related to some antivirus software, so i disabled and removed all but this doesn’t help. I tried to ping and to resolve (and to use the website of) myTeamSpeak and all works correctly.
What i would like to know is if it’s just me or not. To do the best try i could, i moved to my laptop and connected to my mobile hotspot so i both changed machine and connection but still no luck.
Is something going on with myTeamSpeak? I don’t see anyone noticing it so it must be just me…

Any idea of what i could try?
Thanks in advance

Rikku · October 14, 2020, 6:35pm

I think the problem is that tls 1.2 is not enabled by default in some windows versions.
I think you can resolve this by doing this:

or

MITM Attack on the TLS Connection, probably caused by your Antivirus. Disable HTTPS sniffing.

TheAccountOfTeo997 · October 14, 2020, 7:00pm

Yes, i have already read this answer multiple times before posting this. Unfortunately i have already tried all with no luck.

I agree with the TLS enabling, but it worked perfectly for years until a day ago, and i haven’t changed anything.
As for the antivirus i tried disabling all the protection making it useless, but still it did not help.

Rusher_xd · December 22, 2020, 12:05pm

Hello,
I can’t connect to my myTeamspeak account on my computer. But I can connect to the website and on my phone.
That’s the Log:

22.12.2020 11:59:08	ProtobufRPC	Warning	Error contacting URL https://clientapi.myteamspeak.com/authentication: SSL_ERROR: Alert on protocol: TLS 1.2 level: fatal error: unsupported_certificate (43)	
22.12.2020 11:59:08	ClientUI	Warning	Account login failed, server currently not available. Retry in few minutes.

I also tried to turn of my firewall and reinstall my teamspeak client.

I hope you can help me.

Rikku · December 22, 2020, 5:23pm

Try to Disable your AntiVirus and try again

Cornelius · April 20, 2021, 6:36pm

Can you log in to myTeamSpeak in your browser and do you have an error message in your client logs?

itzupsidedown · April 20, 2021, 7:07pm

yes

Cornelius · April 20, 2021, 7:13pm

What was the yes referring to?

If yes, which one? @itzupsidedown

Ungekxickt · August 24, 2021, 9:10pm

Dear TeamSpeak3 Community,

Since 08/24/2021 I have had the problem that I can no longer get into my myTeamSpeak account with the TeamSpeak3 client. It always says “Login failed. Try again later”, and I’ve tried being monitored for 3 hours. I also reinstalled the TeamSpeak 3 client twice and it doesn’t work. Can you help me please?

I’m still attaching the logs: Logs Screenshot by Lightshot
Yours sincerely, Sven

Cornelius · August 24, 2021, 9:29pm

Are you able to access https://myteamspeak.com in your browser?

Try disabling your firewall or antivirus program.

zMarkiii · April 22, 2022, 8:35am

Hello,

everytime i start TeamSpeak, its saying this message: Connection to myTeamspeak didnt work.
When i try to relogin, it says: Login didnt work, try it later again.
I reinstalled Teamspeak already, but it didnt work.

Kvazi_morda · April 22, 2022, 9:18am

Hello!
There is a problem with authorization in the Team Speke 3 client, although the account login is available on the official website.
Welcome to TeamSpeak - thanks for starting a new conversation!
I ask for help in solving this problem.

TS.ChrisR · April 22, 2022, 10:34am

Services are working fine.

Please check your client log for errors and make sure you can reach domain clientapi.myteamspeak.com