Unable to log in to TeamSpeak 3 (Desktop and mobile) after enabling two-factor authentication

TeamSpeak 3 Client
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22

Yes, and you already acknowledged this information.

1 Like
23

The Security for my Account is disable this is not ok!

24

I don’t disagree with you, but unfortunately I doubt there will be an update to TS3 anytime soon.

2 Likes
25

Go to the Website and go in your Account, click to disabel the 2FA

26

Hello,

After I made an account, rented a server on TS3, I wanted to try and see how TS6 was. Logged in, activated 2nd auth and then joined my server. Now I had both applications on and had a dup account in the same server but noticed I had no admin permissions with TS6 login. So… naturally inspected TS3 more found out I was signed out and I cant sign in again. Keep receiving ‘unable to decrypt data please apply encryption backup key’. Used my recovery key and that failed but noticed I cant request for a new one in myteamspeak>settings so try to do a ‘fallback’ but also get an error message of it failing… Now I cant log into my server and make any changes to it…

27

So update… Figured out it was from me activating 2nd auth that was preventing me from signing into TS3 but I lost admin permissions for my rented server….

28

Hello,

I am unable to log into myTeamSpeak via the TeamSpeak 3 Client. My web login at myteamspeak.com works fine, but logging in through the client always fails with the error message “Login failed”.

Account information:

  • Username: Catweasel16

System information:

  • TeamSpeak Client version: 3.6.2 (2023-09-20)

  • Operating system: Windows 11 (Build 26200) x64

Steps already taken without success:

  • Deleted qtwebengine_cache and qtwebengine_persistant_storage folders

  • Deleted settings.db (fresh start confirmed in log)

  • Reinstalled TeamSpeak 3 completely

  • Flushed DNS cache (ipconfig /flushdns)

  • Verified hosts file – no entries blocking TeamSpeak domains

  • Both clientapi.myteamspeak.com and ts3services.teamspeak.com are reachable

Client log entry after every login attempt: tried to request user integration info without valid session

Additionally, my recovery key is also no longer working.

Could anyone help me resolve this issue?

Thank you!

29

Yesterday I tried changing my account E-Mail but clicking the link in the E-Mail and then validating the process with my current password lead to an endless loading loop.
After trying to reload everything and changing cookie settings etc., I gave up and only tried again some time later.
Trying to change the E-Mail again, now gets the program saying, that the new E-Mail is already linked to an account but trying to log in with the new E-Mail doesn’t work. Resetting the password to the supposed account with the new E-Mail just gives the alert, that it needs me to validate the E-Mail for the account first. Clicking the validation link in the E-Mail I received when I first tried and giving my current password still just ends in endless loading and no progress.
Now it logged me off in the TS3 application and logging in works with neither the old nor the new E-Mail. Both options just say, that the credentials provided are wrong.

Any help is much appreciated.

30

Hey
You can’t log in with your myTeamSpeak account if 2FA is enabled on that account.

App Version: 3.4.9

Screenshot_20260626-185609
Screenshot_20260626-1856091080×2404 71.5 KB

Screenshot_2
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31

If only there was a big warning you had to acknowledge before enabling 2FA :thinking:

1 Like
32

Oops
I enabled 2FA when it came out.
I hadn’t used TS3 on my phone for a while and forgot about it.:sweat_smile:

Thanks