Disconnected from Chat / Messenger // You are not connected to chat services

TeamSpeak 6 Client
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This is a megathread to collect all reports of connection issues with the TeamSpeak 6 Client. Please refrain from creating new topics about this issue and use this thread instead.

It is possible that our chat servers are currently experiencing a brief downtime. If so, please read the latest messages in this thread to confirm if others are affected and as well let us know by replying here. Our team will then review the issue and work toward a resolution as soon as possible.

Please follow these steps only if you have never used the global chat:

The next steps may result in data loss, please continue with caution.

You have been warned ;)
  1. Log out of the client
  2. Close the client
  3. Delete / rename the cache folder
  4. Start and login again
  5. Now the client should connect to the chat server

Windows: %LOCALAPPDATA%\TeamSpeak\Cache\Default
Linux: ~/.cache/TeamSpeak/Default
MacOS: ~/Library/Caches/TeamSpeak

Only use this Thread if you cannot connect to the messenger like the picture shows below:

image
image261×690 24.3 KB

Disconnected - You are not connected to chat services.
Make sure you are:
Connected to the internet
You are not connected to the messenger services

3 Likes
170

I’ve forwarded this to IT and they’ll check the chat server.

6 Likes
171

We’ve looked into this and found an issue while deploying. It should now work as expected, please try again :slight_smile:

8 Likes
172

This is why I love TeamSpeak you guys fix stuff so fast keep up the amazing work!

5 Likes
191

Thanks all of you for bringing this to our attention.

We seem to experience downtime on (chat-2, chat-5, chat-6 and chat-9). We are currently investigating this issue. Please note that due to the holiday period we’re short on staff and it might take a while until we resolve this.

We appreciate your patience and apologize for the inconvenience. We’ll update you as soon as possible.

Update:

Chat-9 should now work fine again, please let us know if you are experiencing any further issues.

We have not found any issues on chat-2, chat-5 or chat-6, meaning the recipient was most likely on chat-9 and was therefore causing connection issues.

6 Likes
294

Issue should be resolved now. Sorry for the inconvenience.

8 Likes
335

Thanks for the report, we’re looking into it.

5 Likes
353

Thanks for the reports, we’ll investigate and it should be resolved tomorrow morning.

7 Likes