Accounting2.teamspeak.com - Canceled. Server shuts down

TeamSpeak Server
1

Many errors…

2020-06-24 12:44:19.323120|ERROR |Accounting | |Could not connect to accounting server after multiple attempts, shutting down server
2020-06-24 12:44:43.694599|ERROR |Accounting | |Error contacting server https://accounting2.teamspeak.com: CANCELED
2020-06-24 12:44:43.964084|ERROR |Accounting | |Error contacting server https://backupaccounting2.teamspeak.com: RESOLVE_ERROR: Host not found (authoritative)
2020-06-24 12:44:49.677245|ERROR |Accounting | |unknown error, shutting down!

1 Like
2

From your Client or Server?

3

Server

4

If the ports/routes are blocked/unreachable then it is total normal behavior that the server shuts down.

Overview of used ports:

1 Like
5

Seeing this issue on my end too
2020-07-01 21:34:02.658615|ERROR |Accounting | |Error contacting server https://accounting2.teamspeak.com: CANCELED
2020-07-01 21:34:02.732862|ERROR |Accounting | |Error contacting server https://backupaccounting2.teamspeak.com: RESOLVE_ERROR: Host not found (authoritative)
2020-07-01 21:34:02.732969|ERROR |Accounting | |Unable to connect to accounting server
2020-07-01 23:33:37.657726|ERROR |Accounting | |Could not connect to accounting server after multiple attempts, shutting down server

1 Like
6

Hello, I changed my ip address on my licensed ts3 server but with my new ip address the server shuts down automatically after 2 hours. Why is that?

7

Read the server log. It tells you why.

1 Like
8

is this the correct log file

2020-11-17 10:53:47.207925|INFO |Accounting | |max virtualservers: 2
2020-11-17 10:53:47.207959|INFO |Accounting | |max slots : 256
2020-11-17 10:53:49.273872|INFO | | |Puzzle precompute time: 1967
2020-11-17 10:53:49.274710|INFO |FileManager | |listening on 0.0.0.0:30033
2020-11-17 10:53:49.449670|INFO |Query | |listening for query on 0.0.0.0:31062
2020-11-17 10:53:49.450054|INFO |Query | |listening for query ssh on 0.0.0.0:10022, [::]:10022
2020-11-17 10:53:49.450672|INFO |CIDRManager | |updated query_ip_whitelist ips: 127.0.0.1/32, ::1/128, 185.50.70.12/32,
2020-11-17 10:54:12.212620|ERROR |Accounting | |Error contacting server https://accounting2.teamspeak.com: CANCELED
2020-11-17 10:54:12.580898|ERROR |Accounting | |Error contacting server https://backupaccounting2.teamspeak.com: RESOLVE_ERROR: Host not found (authoritative)
2020-11-17 10:54:12.581059|ERROR |Accounting | |Unable to connect to accounting server
2020-11-17 10:55:15.112632|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_1218714788”: No such file or directory
2020-11-17 10:55:15.200106|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3097467347”: No such file or directory
2020-11-17 10:55:15.519858|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_1107909831”: No such file or directory
2020-11-17 10:55:15.756879|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3714631943”: No such file or directory
2020-11-17 10:56:08.889406|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 10:56:08.891617|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 10:58:30.872132|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3612371531”: No such file or directory
2020-11-17 10:58:30.913154|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_2245306759”: No such file or directory
2020-11-17 10:58:30.915535|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3714631943”: No such file or directory
2020-11-17 10:59:11.523770|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 10:59:11.538290|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 10:59:12.020715|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 10:59:26.483528|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 10:59:26.483754|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 11:10:40.653590|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:10:40.655763|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 11:17:32.325012|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:17:32.329086|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 11:17:40.322022|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 11:17:40.529393|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 11:18:00.510448|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 11:21:07.839748|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:21:07.951723|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 11:34:15.718351|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:34:15.769096|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:34:15.781320|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:34:15.816767|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:34:15.865619|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:34:15.883485|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:34:16.099257|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:36:44.845889|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:46:10.929934|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:46:10.934389|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 11:59:56.975703|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:59:56.975834|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 12:05:50.884560|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 12:05:50.951109|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 12:12:01.956204|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 12:12:01.958246|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 12:19:59.056815|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 12:19:59.070219|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 12:19:59.773525|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 12:19:59.773577|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 12:37:44.055949|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 12:37:44.058185|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 12:41:34.922033|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 12:41:34.922852|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 12:51:19.256170|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 12:51:19.261268|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 12:52:46.179472|INFO |Query | |query from 3 185.88.175.47:49215 attempted to login with account “serveradmin” and failed!
2020-11-17 12:53:47.208090|ERROR |Accounting | |Could not connect to accounting server after multiple attempts, shutting down server

10

Accounting itself seems to be fine and is reachable.

Either your did not forward the ports to the right IP or firewall/router blocks the connection
OR Cloudflare has the new IP blocked or has problems with routing.

1 Like
11

Which IP addresses should I allow? I am using centos 7. Can you help me?

12

You have to forward (open) the ports for the IP where server is running on. I do not know your network or available IPs on it.

2 Likes