Accounting2.teamspeak.com - Canceled. Server shuts down

TeamSpeak Server
1

Many errors…

2020-06-24 12:44:19.323120|ERROR |Accounting | |Could not connect to accounting server after multiple attempts, shutting down server
2020-06-24 12:44:43.694599|ERROR |Accounting | |Error contacting server https://accounting2.teamspeak.com: CANCELED
2020-06-24 12:44:43.964084|ERROR |Accounting | |Error contacting server https://backupaccounting2.teamspeak.com: RESOLVE_ERROR: Host not found (authoritative)
2020-06-24 12:44:49.677245|ERROR |Accounting | |unknown error, shutting down!

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2

From your Client or Server?

3

Server

4

If the ports/routes are blocked/unreachable then it is total normal behavior that the server shuts down.

Overview of used ports:

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5

Seeing this issue on my end too
2020-07-01 21:34:02.658615|ERROR |Accounting | |Error contacting server https://accounting2.teamspeak.com: CANCELED
2020-07-01 21:34:02.732862|ERROR |Accounting | |Error contacting server https://backupaccounting2.teamspeak.com: RESOLVE_ERROR: Host not found (authoritative)
2020-07-01 21:34:02.732969|ERROR |Accounting | |Unable to connect to accounting server
2020-07-01 23:33:37.657726|ERROR |Accounting | |Could not connect to accounting server after multiple attempts, shutting down server

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6

Hello, I changed my ip address on my licensed ts3 server but with my new ip address the server shuts down automatically after 2 hours. Why is that?

7

Read the server log. It tells you why.

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8

is this the correct log file

2020-11-17 10:53:47.207925|INFO |Accounting | |max virtualservers: 2
2020-11-17 10:53:47.207959|INFO |Accounting | |max slots : 256
2020-11-17 10:53:49.273872|INFO | | |Puzzle precompute time: 1967
2020-11-17 10:53:49.274710|INFO |FileManager | |listening on 0.0.0.0:30033
2020-11-17 10:53:49.449670|INFO |Query | |listening for query on 0.0.0.0:31062
2020-11-17 10:53:49.450054|INFO |Query | |listening for query ssh on 0.0.0.0:10022, [::]:10022
2020-11-17 10:53:49.450672|INFO |CIDRManager | |updated query_ip_whitelist ips: 127.0.0.1/32, ::1/128, 185.50.70.12/32,
2020-11-17 10:54:12.212620|ERROR |Accounting | |Error contacting server https://accounting2.teamspeak.com: CANCELED
2020-11-17 10:54:12.580898|ERROR |Accounting | |Error contacting server https://backupaccounting2.teamspeak.com: RESOLVE_ERROR: Host not found (authoritative)
2020-11-17 10:54:12.581059|ERROR |Accounting | |Unable to connect to accounting server
2020-11-17 10:55:15.112632|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_1218714788”: No such file or directory
2020-11-17 10:55:15.200106|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3097467347”: No such file or directory
2020-11-17 10:55:15.519858|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_1107909831”: No such file or directory
2020-11-17 10:55:15.756879|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3714631943”: No such file or directory
2020-11-17 10:56:08.889406|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 10:56:08.891617|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 10:58:30.872132|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3612371531”: No such file or directory
2020-11-17 10:58:30.913154|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_2245306759”: No such file or directory
2020-11-17 10:58:30.915535|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3714631943”: No such file or directory
2020-11-17 10:59:11.523770|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 10:59:11.538290|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 10:59:12.020715|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 10:59:26.483528|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 10:59:26.483754|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 11:10:40.653590|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:10:40.655763|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 11:17:32.325012|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:17:32.329086|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 11:17:40.322022|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 11:17:40.529393|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 11:18:00.510448|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 11:21:07.839748|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:21:07.951723|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 11:34:15.718351|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:34:15.769096|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:34:15.781320|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:34:15.816767|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:34:15.865619|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:34:15.883485|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:34:16.099257|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:36:44.845889|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:46:10.929934|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:46:10.934389|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 11:59:56.975703|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 11:59:56.975834|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 12:05:50.884560|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 12:05:50.951109|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 12:12:01.956204|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 12:12:01.958246|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 12:19:59.056815|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 12:19:59.070219|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 12:19:59.773525|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 12:19:59.773577|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 12:37:44.055949|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 12:37:44.058185|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 12:41:34.922033|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 12:41:34.922852|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 12:51:19.256170|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3537452533”: No such file or directory
2020-11-17 12:51:19.261268|INFO | | |Error opening file “files/virtualserver_1/internal/icons/icon_3746838641”: No such file or directory
2020-11-17 12:52:46.179472|INFO |Query | |query from 3 185.88.175.47:49215 attempted to login with account “serveradmin” and failed!
2020-11-17 12:53:47.208090|ERROR |Accounting | |Could not connect to accounting server after multiple attempts, shutting down server

10

Accounting itself seems to be fine and is reachable.

Either your did not forward the ports to the right IP or firewall/router blocks the connection
OR Cloudflare has the new IP blocked or has problems with routing.

1 Like
11

Which IP addresses should I allow? I am using centos 7. Can you help me?

12

You have to forward (open) the ports for the IP where server is running on. I do not know your network or available IPs on it.

2 Likes
13

Hello,

once more again a topic about the accounting or backupaccounting server instances. Is there a way for verifying if the following accounting servers are up and running ? I ask because all the online ping-check or verfiy portals which i used for testing have showed me the same results and are similar to the current logfile error entries.

https://accounting2.teamspeak.com // currently nginx error 404
https://backupaccounting2.teamspeak.com // currently domain does not exists

At the moment my instance with a non-profit license is not able anymore to contact the accounting servers. So the application is working for around 2hrs, afterwards crashing and restarting.

Additional information about my instance:
|TeamSpeak 3 Server 3.13.7 (2022-06-20 12:21:53)
SystemInformation: Linux 5.10.0-21-amd64 #1 SMP Debian 5.10.162-1 (2023-01-21) x86_64 Binary: 64bit
|Licensing Information
|type : Non-Profit License
|starting date : Mon Jul 31 00:00:00 2023
|ending date : Fri Feb 23 00:00:00 2024
ERROR |Accounting | |Error contacting server https://accounting2.teamspeak.com: CANCELED
ERROR |Accounting | |Error contacting server https://backupaccounting2.teamspeak.com: RESOLVE_ERROR: Host not found (authoritative)

If there is another way to keep the instance running, please tell me.

Br,

Marco

14

Accounting2 is working fine (at least here, but my routing may be be different).

Something on the way to accounting canceled the connection to accounting2.teamspeak.com .
Maybe your machine can not reach the domain at all or sends invalid data in their connection.

You can not use tools to access or see this. This will be blocked on purpose.
The only way to stop server from shutdown (not a crash because it's a shutdown), is to fix that connection problem or in worst case lower the slots and remove the license.

1 Like