App can't be installed on latest Android version // incompatible device

Mobile
1

Hello TeamSpeak Support,

I am unable to install or update the TeamSpeak client on my Android device. When I try to install it from the Play Store, I receive a warning stating:

“Your mobile version is higher than required. Please use an older version of Android.”

Could you please let me know if there are plans to release an updated version of the TeamSpeak client compatible with the latest Android versions?

Thank you for your assistance.

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2

I just tried it on the latest Android 16 Beta (Pixel) and was able to reinstall the App.

What device and which Android Version are you using?

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@AkifEsad
Luckily you only have to update Teamspeak every couple of years. The last update was on February 2024 (not a joke sadly).

@LeonMarcelHD
This is a long known issue since months AFAIK (not the first time either).
Many just gave up and use a competitor product with friends when on the phone because of this.

I’m also affected on:

  • Google Pixel 9 Pro / Android 16 AOSP Graphene
  • Google Pixel 7 / Android 16 AOSP Graphene

The app itself is unavailable to even be found in the store on such devices.
It says it’s made for an older version of Android.

Even if you navigate to it with the “link”, it also shows it’s not available and can neither be bought nor installed (e.g. from an external source that links to the Google Play Store and opens it directly).
Also says it’s made for an older version.

Being part of the beta tester group does NOT affect it.
A friend is also part of beta and it works on a Samsung with Android 16.

Screenshots:

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(and yes, I know I need to reboot for the next update xD)

The fix:

  • use the Google Play Console to manage the app
  • within the console there is a “Device Catalog”
  • In the catalog you can see supported or excluded devices
  • Those devices are based on rules you set (like minimum RAM, CPU architecture, android version, screen size, etc.)
4

Thank you for the details, I’ve forwarded it internally to our dev team to check.

I’ve just tested with a different Google account and was also expecting the same error, even though it was working on the same device when using a Google account it was purchased on.

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5

I’m also a victim of the same problem and I get the same error on Google Play: ‘This app was made for an old Android version and cannot be used on your device’

6

We’re currently still investigating the cause of this issue and we will update this thread once we have new information regarding this issue.

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7

Is there any update for this issue?

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Not yet, the app is currently in an unreleasable state and will take a significant amount of effort to get back up and running. Therefore it will take a bit until this issue is resolved.

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9

Hello, I believe the relevant teams understand the issue we’re discussing. You have a large number of affected users. I’d like to request that this issue be investigated further.

10

Like already said we are looking into it but it will take some time until this is resolved.

Have you purchased the app? Im asking to maybe find a workaround

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In the google play app, when I search for the teamspeak 3 app directly. This app is the old version. It’s written a term that doesn’t match your device, so I can’t make an action like buying

12

Have you tried purchasing the app trough a browser? Like said above. In my case the app shows up just fine on an account that has it purchased. It looks like it is only hidden when it has not been purchased yet.

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14

There is not possible to buy the application through a browser, because there aren’t any comparable device to install

Device: Google Pixel 7a (Android 16)

1 Like