Audio interface not supported?

When I go to audio settings, I hear “Error” then no input is detected from my microphone. Updated drivers/software. Works on Teamspeak3 and Discord.

Audio Interface: Apogee Symphony Desktop

ts5client log

[2022-07-21 00:37:00.115] [info] Notifications_Windows ctor
[2022-07-21 00:37:00.133] [info] TeamSpeak Client 5.0.0-beta70 (2022-06-08 08:26:25)
[2022-07-21 00:37:00.133] [info] SystemInformation: Windows 11 (22000) x64 (AMD or Intel) Binary: 64bit
[2022-07-21 00:37:00.133] [info] Using hardware aes
[2022-07-21 00:37:00.412] [info] disconnected from push system.
[2022-07-21 00:37:00.673] [info] connected to push system.
[2022-07-21 00:37:00.893] [info] Initialized with 2 channels in 32bit, 48kHz. - Speakers (Apogee Symphony Desktop)
[2022-07-21 00:37:00.894] [warning] Failed to set volumen_modifier
[2022-07-21 00:37:04.151] [info] Initialized with 10 channels in 32bit, 48kHz. - Multi-channel Input (Apogee Symphony Desktop)
[2022-07-21 00:37:04.151] [error] Problem opening device {0.0.1.00000000}.{9343b8b5-b165-4579-ae4e-4ee616e6eab3} for capture channel mask and channel count mismatch. 0 vs 10
[2022-07-21 00:37:04.151] [warning] Failed to set volumen_modifier
[2022-07-21 00:37:30.127] [info] starting download for http://update.teamspeak.com/windows/x64/latest/info.json

That’s fascinating, as TS3 and TS5 should behave identically in that regard if on latest.
That’ll likely be the channel count, which has a maximum of 8 in some part of our code (but it should be about playback really), and, if memory serves me right, was traditionally also a windows limitation.
We’ll have a look at it.
Needless to say, for no other purpose than testing I’m gonna request one of those Apogees from the company… :wink:
For now I can only imagine that in TS3 you maybe aren’t using the multichannel driver for capture, but, if the Apogee offers those at all, one of the ‘stereo’ devices.

5 Likes

Thanks for the quick response, revisiting how TeamSpeak 3 “works”… it seems to work on Direct Audio which is being retired I suppose.

Strange though, their WDM drivers seem solid in other applications natively like Discord.

It’s a great interface, hope they hand you one to try out haha! Would assist further for support on this if there’s a fix possible.

twitch instagram twitter facebook