Can not connect to accounting servers

Hey everyone,

I recently moved my TS3 server to a new host and now I can’t connect to the accounting servers. The server itself works fine, until it shuts down after trying to contact accounting2.teamspeak.com for two hours to validate the license.

My firewall allows outbound traffic and I can ping for example google.com. However I can not ping any teamspeak domain:

If I start the server I get the following logs:

ts3@ubuntu-trl-x86:~/teamspeak3-server_linux_amd64$ ./ts3server_minimal_runscript.sh
2024-05-10 17:06:25.228746|INFO    |ServerLibPriv |   |TeamSpeak 3 Server 3.12.1 (2020-03-27 10:38:47)
2024-05-10 17:06:25.229154|INFO    |ServerLibPriv |   |SystemInformation: Linux 5.15.0-105-generic #115-Ubuntu SMP Mon Apr 15 09:52:04 UTC 2024 x86_64 Binary: 64bit
2024-05-10 17:06:25.229332|INFO    |ServerLibPriv |   |Using hardware aes
2024-05-10 17:06:25.230412|INFO    |DatabaseQuery |   |dbPlugin name:    SQLite3 plugin, Version 3, (c)TeamSpeak Systems GmbH
2024-05-10 17:06:25.230637|INFO    |DatabaseQuery |   |dbPlugin version: 3.11.1
2024-05-10 17:06:25.231082|INFO    |DatabaseQuery |   |checking database integrity (may take a while)
2024-05-10 17:06:25.279430|INFO    |Accounting    |   |Licensing Information
2024-05-10 17:06:25.279690|INFO    |Accounting    |   |licensed to       : XXXXXXXXX
2024-05-10 17:06:25.279833|INFO    |Accounting    |   |type              : Activation License
2024-05-10 17:06:25.279976|INFO    |Accounting    |   |starting date     : Tue Aug 18 00:00:00 2020
2024-05-10 17:06:25.280110|INFO    |Accounting    |   |ending date       : Wed Aug 21 00:00:00 2024
2024-05-10 17:06:25.280242|INFO    |Accounting    |   |max virtualservers: 3
2024-05-10 17:06:25.280426|INFO    |Accounting    |   |max slots         : 128
2024-05-10 17:06:25.289345|ERROR   |Accounting    |   |Error contacting server https://accounting2.teamspeak.com: CONNECT_ERROR: Network is unreachable
2024-05-10 17:06:25.304869|ERROR   |Accounting    |   |Error contacting server https://backupaccounting2.teamspeak.com: RESOLVE_ERROR: Host not found (authoritative)
2024-05-10 17:06:25.305120|ERROR   |Accounting    |   |Unable to connect to accounting server
2024-05-10 17:06:26.644119|INFO    |              |   |Puzzle precompute time: 1339
2024-05-10 17:06:26.647815|INFO    |FileManager   |   |listening on 0.0.0.0:30033, [::]:30033
2024-05-10 17:06:26.651175|ERROR   |              |   |TS3ANetwork::Connect failed error: 101
2024-05-10 17:06:26.651388|ERROR   |              |   |Could not open default UDP connection for weblist
2024-05-10 17:06:26.662969|INFO    |ServerLibPriv |   |failed to download revocation list - count: 1
2024-05-10 17:06:26.704435|INFO    |VirtualServerBase|164|listening on 0.0.0.0:6666, [::]:6666
2024-05-10 17:06:26.713401|INFO    |VirtualServerBase|174|listening on 0.0.0.0:7777, [::]:7777
2024-05-10 17:06:26.714065|INFO    |Query         |   |listening for query on 0.0.0.0:10011, [::]:10011
2024-05-10 17:06:26.714655|INFO    |Query         |   |listening for ssh query on 0.0.0.0:10022, [::]:10022
2024-05-10 17:06:26.714928|INFO    |CIDRManager   |   |updated query_ip_whitelist ips: 127.0.0.1/32, ::1/128,

Any ideas on what may be the problem here?

Edit: I also checked Project Honey Pot for the IPv6 address of my server and everything seems to be fine. (message “We don’t have data on this IP currently. If you know something, you may leave a comment.”)

1 Like

Please check your Firewall to see if the following Ports are enabled and make sure that they are not blocked by the firewall or ask your Host

It looks like your server is IPv6 only.
Too bad!
It is apparently too hard to flip a switch in the Cloudflare dashboard to enable IPv6 support for accounting service, so theres none :slight_smile:

You need to get an IPv4 address somehow.

1 Like

Or we need to go a step forward and try to add IPv6 to our system.

Will discuss that with IT tomorrow.

6 Likes

Thank you! Added an IPv4 and it works fine now. Kinda supprised that this isnt supported currently… Now I have to pay an additional 70 cents per month just to have the privilege to use an outdated system :man_shrugging:

Would be awesome! Looking forward to get an update on this!