Can not start my server (max slot limit reached)

KuBaKoM97 · April 28, 2021, 7:30pm

I want to run back to 32 slots, i don’t need a license anymore, but my server is off so i can’t modify 128 slots, and put back to 32 slots. I don’t need help about an expired license. I need help to run my server and put back the 32 slots…

XnIcRaM · January 21, 2022, 6:44pm

moved by moderator

I update my TS3 server exactly with instruction here Update / Upgrade a TS3 server after all, server start and running but can’t connect with them. When I remove my ts3server.sqlitedb and then start server I connect with them without any problem. What could go wrong? What to do to restore my server settings?

Rikku · January 21, 2022, 7:53pm

Can you share your server log and your Client Log pls?

XnIcRaM · January 22, 2022, 7:56am

It look like license problem. I have free license for 512 o 1024 slots (don’t remember) for non commercial. How can I get back to work my server?

XnIcRaM · January 22, 2022, 2:21pm

I don’t have ts3server.ini (or I can’t locate it) and licensekey.dat are exist and is empty. I read that I probably can’t recreate licensekey.dat for non profit old free license (I have my serar I think almost 10 years) I even don’t remember how I got it, is it possible that I have it on e-mail? I do some backups in this years but only ts3server.sqlitedb.

If is not possible to get back my license key file then is it possiblilty to edit ts3server.sqlitedb to get back server settings, users?

TS.ChrisR · January 22, 2022, 2:44pm

You edit the server with Server query to reduce the slots.

Sollys · April 18, 2022, 10:03am

I have an issue, I had a license that expired after 1 year and my server died, I had an issue that i didn’t know it’s a license issue and i reinstalled my VPS but I had a backup anyways of the teamspeak.

Now when I run the new teamspeak server it works, but when I try to backup the old server it still doesn’t work even tho I don’t include licensekey.dat in the backup.

I tried to backup only (ts3server.sqlitedb) and it doesn’t work and the server doesn’t connect, if i restore it to the new server (ts3server.sqlitedb) works fine.

Anyone can help me understand why this is happening and how to get back my old server? I have the full folder backed up.

Gamer92000 · April 18, 2022, 10:27am

Most likely you increased the slot limit so without a vid license the virtual server won’t start. The log files should tell you more though.
As long as the server itself starts you can connect to the query and decrease the slot limit again.

Sollys · April 18, 2022, 10:50am

yes the server starts,

how do i connect to the query and do that? I’ve never done that before and what are the needed tools

SkyRunnerNick · April 18, 2022, 6:59pm

Probably the simplest GUI query program is YaTQA.
If you directly want to use Telnet, then I recommend you to download PuTTY, assuming you are on Windows, and to follow this amazing guide.

Sollys · April 19, 2022, 8:53am

After doing everything you said and I connected with telnet to the query, I found out that the max slots is set to 32 and not like you said, since I haven’t edited it manually.

so issue still exist and I’m not sure why…

virtualserver_maxclients=32

TS.ChrisR · April 19, 2022, 9:16am

Are you sure you checked the right server and not the template?

What is the server log telling you about the license part.

Sollys · April 19, 2022, 9:31am

This is when I check on the systemctl status:

How to check on the log itself?

systemctl status teamspeak -l

teamspeak.service - TeamSpeak3 Server
Loaded: loaded (/etc/systemd/system/teamspeak.service; enabled; vendor preset: disabled)
Active: active (running) since Tue 2022-04-19 09:27:18 UTC; 26s ago
Process: 703 ExecStop=/opt/ts3server/ts3server_startscript.sh stop (code=exited, status=0/SUCCESS)
Process: 716 ExecStart=/opt/ts3server/ts3server_startscript.sh start (code=exited, status=0/SUCCESS)
Main PID: 723 (ts3server)
CGroup: /system.slice/teamspeak.service
`-723 ./ts3server daemon=1 pid_file=ts3server.pid

Apr 19 09:27:18 servername systemd[1]: Stopped TeamSpeak3 Server.
Apr 19 09:27:18 servername systemd[1]: Starting TeamSpeak3 Server…
Apr 19 09:27:18 servername systemd[1]: Started TeamSpeak3 Server.
Apr 18 09:03:23 servername ts3server_startscript.sh[11107]: ts3server.pid found, but no server running. Possibly your previously started server crashed
Apr 18 09:03:25 servername ts3server_startscript.sh[11151]: Starting the TeamSpeak 3 server
Apr 18 09:03:27 servername ts3server_startscript.sh[11193]: Starting the TeamSpeak 3 server
Apr 18 09:03:29 servername ts3server_startscript.sh[11234]: Starting the TeamSpeak 3 server
Apr 18 09:03:31 servername ts3server_startscript.sh[11275]: Starting the TeamSpeak 3 server
Apr 19 08:49:10 servername ts3server_startscript.sh[6406]: Starting the TeamSpeak 3 server

I think this is what you’re looking for:

How does it say max limit reached when on the query it says 32 slots

Edit: I used YATQA and I had to start the server virtually and edit the max slots back to 32 and it worked, but I still wanna understand why this happened and how come when I connected to the query it still said 32

TS.ChrisR · April 19, 2022, 9:50am

In that case server with ID 1 tried to start with more than 32 slots.
You said the server has 32 slots set but this can not be when the message above appears.

Make sure you did set the right slots and not just the reserved slots as an example.

kbarny23 · May 19, 2023, 7:47pm

I encountered a weird problem, tried to look for a place to open a support ticket, but couldn’t find it, so hope someone will be able to help me here. I’m hosting my own TS for a while and during the current license renewal phase I switched to a license with less slots (64 slots).

I configured the virtualserver according to the new slot amount:

serveradmin> serverinfo
virtualserver_unique_identifier virtualserver_name=[edited]
virtualserver_welcomemessage=Welcome\sto\sTeamSpeak,\scheck\s[URL]www.teamspeak.com[/URL]\sfor\slatest\sinformation
virtualserver_maxclients=60

But for whatever reason, the server fails to start. According to the logfile:

2023-05-19 19:29:36.396401|INFO |Accounting | |Licensing Information
2023-05-19 19:29:36.396450|INFO |Accounting | |licensed to : [edited]
2023-05-19 19:29:36.396467|INFO |Accounting | |type : Activation License
2023-05-19 19:29:36.396489|INFO |Accounting | |starting date : Wed May 17 00:00:00 2023
2023-05-19 19:29:36.396505|INFO |Accounting | |ending date : Fri May 17 00:00:00 2024
2023-05-19 19:29:36.396520|INFO |Accounting | |max virtualservers: 1
2023-05-19 19:29:36.396534|INFO |Accounting | |max slots : 64
2023-05-19 19:29:36.995521|INFO | | |Puzzle precompute time: 574
2023-05-19 19:29:36.995895|INFO |FileManager | |listening on 0.0.0.0:30033, [::]:30033
2023-05-19 19:29:36.998060|INFO |Query | |Using a query thread pool size of 2
2023-05-19 19:29:37.038831|ERROR |VirtualSvrMgr | |loading VirtualServer(1) failed to start, error: max slot limit reached

All ideas / hints are appreciated!

Rikku · May 20, 2023, 12:14am

Hello @kbarny23.

Maybe you will find the Solution in this Thread:

TS.ChrisR · May 20, 2023, 1:34am

My guess.

The problem is (or was when log told you about slots)that the server wasn’t shut down the supported ways and had no chance to deregister running servers and their slots. Never kill the process.

Issue should be resolved already when you waited a bit more than 2 hours. Then the old servers got timed out from accounting.

kbarny23 · May 20, 2023, 8:58pm

Hey, @TS.ChrisR and @Rikku, thanks for your help! Sadly, it’s not the case. I never kill the process, rather than I use the “official” way.

root@voip:~# cat stopts.sh
#!/bin/bash
sudo -u teamspeak1 /home/teamspeak1/teamspeak3-server_linux_amd64/ts3server_startscript.sh stop

Also, I gave it some time to “timeout” and just to be sure, set the server properties again, but still no dice.

serveradmin> serveredit virtualserver_maxclients=64 serverstart sid=1
error id=0 msg=ok

serveradmin> serverinfo
virtualserver_unique_identifier virtualserver_name=[edited] virtualserver_welcomemessage=Welcome\sto\sTeamSpeak,\scheck\s[URL]www.teamspeak.com[/URL]\sfor\slatest\sinformation virtualserver_maxclients=64

serveradmin> serverstart sid=1
error id=2816 msg=virtualserver\slimit\sreached

root@voip:/home/teamspeak1/teamspeak3-server_linux_amd64/logs# grep “max slots” ts3server_2023-05-20__20_44_09.240737_0.log
2023-05-20 20:44:09.328872|INFO |Accounting | |max slots : 64

Any ideas?

TS.ChrisR · May 20, 2023, 10:55pm

There is still a server running with your license.

But the serveredit command also is strange to me.

Please do following commands in order (not combined as one command).

To ensure that mentioned virtual server isn’t running in that server instance

serverlist

To change the slots on not running virtual server

use 1 -virtual
serveredit virtualserver_maxclients=64
use 0
serverstart sid=1

If above still doesn’t work, then ,y first sentence counts and you must find that server where license is running.

kbarny23 · May 21, 2023, 8:36pm

Hey, thanks, problem is fixed! As it turned out, the problem was the following (and you were right in your last post):

I was running the server with 128 slots license before (which allowed 2 virtual servers).
Then I switched to 64 slots license (which allowed 1 virtual server) last week.
As it turned out, I had an abandoned, tiny TS virtual server configured literally years ago. I deleted it, then my “main” TS virtual server started.

However, -if I may add-, you should fix the error message, because several times during my troubleshooting both of my virtualservers were literally fitting into the 64 slots and the problem wasn’t the number of slots (as it was included in both the error messages and logfiles), rather than the number of concurrent virtual servers started/online.

Either way, thanks for the help again, much appreciated!