Can't change myTeamSpeak email address

General Discussion Account
1

Hi everyone

I tried to change my myTeamSpeak email address today. Here is what I did:

  1. Logged into my myTeamSpeak account
  2. Clicked on “Change“ button next to my email address on this page: https://www.myteamspeak.com/my-account
  3. Entered my new email address and clicked “Change email”

Then I received an email on the old email address where I clicked the confirmation link.

Then I received an email on the new email address that asked me to validate the desired new email address. When I click the link in this email (https://www.myteamspeak.com/userarea/my/change-email/validation/?email=[redacted]&validationKey=[redacted]) then I am asked to enter my password again.

After entering the password this error message appears:

image
image532×189 7.85 KB

Can someone help me resolve this issue?

Please let me know if you have any questions or require any further information.

Kind regards
JuliusZet

2

Please open the browser console and check for any errors

2 Likes
3

Hi thanks for your response. :slight_smile:

In the browser console I can see that my browser sends a POST request to https://www.myteamspeak.com/api/change-email-accept and a few milliseconds after it receives a 503 response.

Please let me know if you want to see any of the headers or bodies.

After that I get redirected to https://www.myteamspeak.com/maintenance

Here is a screenshot of the console:

image
image1223×586 148 KB