Can't connect to messenger services

Hi,
for a few days i can’t connect to the messenger service in TS5.
I tried to relog,
change PW,
Delete AppData/Teamspeak folder
reinstalled the whole Client.
Nothing works did anyone encounter the same Problem oder has any advice what to do?


-Dino

Without any log this could be anything.

3 Likes

Where do i have to look to find the Logs ? So i can provide them here

The Logs are located in: %LOCALAPPDATA%\TeamSpeak\Logs\Default

2 Likes

I hope this is the logs you where asking for :smiley:

[20:22:14.875] [info] TSBindingBrowserTSChat ctor
[20:22:14.875] [info] TSChat library version: 1
[20:22:16.374] [info] create: host=tschat-1.teamspeak.com username=hereissmoethingidontknowifishouldremoveitornot
[20:22:16.374] [info] Matrix client create: matrixHost=tschat-1.teamspeak.com
[20:22:16.374] [info] Failed to restore store from save data: store serial mismatch
[20:22:16.374] [info] Created fresh store
[20:22:16.547] [info] get_presences: ts_chat_id=1
[20:22:16.547] [info] connect: ts_chat_id=1 presence=online
[20:22:18.570] [warning] TSChat_Connect failed: M_FORBIDDEN

M_FORBIDDEN: Forbidden access, e.g. joining a room without permission, failed login.
https://matrix.org/docs/spec/client_server/latest#api-standards

Interesting but strange when you just want to login. Is it the same when you change the password to the original one.

Can you login with the TS3 client into same account?

4 Likes

Hi thanks for the fast response

This is the Log i got afer changing the password to the original one.

[22:39:55.079] [info] create: host=tschat-1.teamspeak.com username=Thisistotalycoolusername
[22:39:55.079] [info] Matrix client create: matrixHost=tschat-1.teamspeak.com
[22:39:55.080] [info] Failed to restore store from save data: store serial mismatch
[22:39:55.080] [info] Created fresh store
[22:39:55.090] [info] get_presences: ts_chat_id=1
[22:39:55.090] [info] connect: ts_chat_id=1 presence=online
[22:39:56.067] [warning] TSChat_Connect failed: M_FORBIDDEN
[22:39:58.875] [info] connect: ts_chat_id=1 presence=online
[22:39:59.578] [warning] TSChat_Connect failed: M_FORBIDDEN

and yes i can login into the same account in TS3 also the Sync over myTeamspeak seems to be working between both clients only the Chat doesnt work.ts5dis

Thanks. I will put that on table tomorrow for our devs. Maybe we find something.

Is there anything else you did before this happened?

2 Likes

Not that im aware of.

Im using TS5 for talking to my friends and when im working on Servergroups i switch to TS3 while using both at the same time. Worked great for weeks :smiley:

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