Hi, we checked your account before I replied the first time and everything in the database on that account looked normal. I would’ve written in case something would be different or unusual.
I understand the frustration but…
The system is not bugged.
The email gets lost at some point and we could see that a mail was send.
As i wrote:
Nobody in our company will touch the email of a user followed by the 2 points (edited these in my reply to make more clear what points).
Deletion is possible but then our TS5 chat (based on Matrix) may not allow to login/create a chat account if you had TS Chat already.
If you like to request a deletion, then this is the way
