Crash @ Last Update (beta71)

After Updating to 71, my Client will close for no reason. any time. no crash msg or so, just close.
i wish i have more infos fpr you, but i can only say it will close^^. sometimes after 5mins, other times after 15min etc. OS is Win10, just runing a Game (Guildwars2 Dx11) together with TS5.

3 Likes

Can you share your log?
%LocalAppData%\TeamSpeak\Logs\Default

1 Like

Yeah happend to me also just had TS minimized in tray and playing some game and it crashed 2 times… Didnt care much since it was ok after :ok_hand:

For me it kept crashing for several times, had to switch to TS3 and i’m waiting for an update to fix it …

Teamspeak has been closed spontaneously since beta71.

In the log there are many entries with:

[2022-12-07 20:13:55.674] [warning] Couldn't remove client from whisper whitelist.
[2022-12-07 20:13:55.674] [warning] Whisper Receive Manager: Couldn't remove client from whitelist. Client already left.
[2022-12-07 20:14:57.468] [warning] Couldn't remove client from whisper whitelist.
[2022-12-07 20:14:57.468] [warning] Whisper Receive Manager: Couldn't remove client from whitelist. Client already left.
[2022-12-07 20:15:59.057] [warning] Couldn't remove client from whisper whitelist.
[2022-12-07 20:15:59.057] [warning] Whisper Receive Manager: Couldn't remove client from whitelist. Client already left.
1 Like

Update

We can reproduce this and have a fix ready. But…
We moved our whole internal build system after the beta 70 release and still need time testing new releases.

So there is no release expected to happen this week.

As a workaround you can open the task manager and and stop the hotkey_helper sub process
grafik

–

We are aware of that crash and had reports from alpha users.
At the moment we don’t have a quick fix for that.


This crash (when it happens while gaming and pressing keys) won’t show anything in logs or crash dump folder.

Unfortunately this crash can only be dumped with tools like ProcDump.

4 Likes
[2022-12-09 16:56:15.577] [info] Notifications_Windows ctor
[2022-12-09 16:56:15.596] [info] TeamSpeak Client 5.0.0-beta71 (2022-12-05 10:52:45)
[2022-12-09 16:56:15.596] [info] SystemInformation: Windows 10 (19045) x64 (AMD or Intel) Binary: 64bit
[2022-12-09 16:56:15.596] [info] Using hardware aes
[2022-12-09 16:56:15.789] [info] disconnected from push system.
[2022-12-09 16:56:15.877] [info] connected to push system.
[2022-12-09 16:56:17.791] [info] Initialized with 8 channels in 32bit, 96kHz. - Lautsprecher (Elo 7.1 USB)
[2022-12-09 16:56:19.943] [info] Initialized with 2 channels in 32bit, 48kHz. - CABLE-C Input (AT2020USB+)
[2022-12-09 16:56:19.949] [info] Connecting to fna.dtproject.de:9987
[2022-12-09 16:56:19.949] [info] Trying to resolve to fna.dtproject.de:9987
[2022-12-09 16:56:19.976] [info] A/AAAA DNS resolve for possible TSDNS successful, "dtproject.de" =(h: 135.125.249.199 p:0)
[2022-12-09 16:56:19.978] [info] SRV DNS resolve unsuccessful, "_tsdns._tcp.dtproject.de" Domain name not found
[2022-12-09 16:56:19.997] [info] SRV DNS resolve unsuccessful, "_ts3._udp.fna.dtproject.de" DNS server returned answer with no data
[2022-12-09 16:56:20.000] [info] A/AAAA DNS resolve successful, "fna.dtproject.de" =(h: 135.125.249.199 p:0)
[2022-12-09 16:56:20.001] [info] A/AAAA DNS resolve for possible TSDNS successful, "fna.dtproject.de" =(h: 135.125.249.199 p:0)
[2022-12-09 16:56:21.977] [info] TSDNS queried unsuccessfully 135.125.249.199:41144
[2022-12-09 16:56:21.977] [info] No TSDNS found
[2022-12-09 16:56:22.002] [info] TSDNS queried unsuccessfully 135.125.249.199:41144
[2022-12-09 16:56:22.002] [info] No TSDNS found
[2022-12-09 16:56:22.002] [info] Connecting to resolved address 135.125.249.199:9987
[2022-12-09 16:56:22.018] [info] server sent ciphers:1
[2022-12-09 16:56:22.059] [info] Selected cipher:0
[2022-12-09 16:56:22.191] [info] load integration subscription data from cache
[2022-12-09 16:56:26.854] [error] Image invalid: tsui://default/images/icons/group_200.svg
[2022-12-09 16:56:45.586] [info] starting download for http://update.teamspeak.com/windows/x64/latest/info.json
[2022-12-09 16:57:56.857] [error] Image invalid: tsui://default/images/icons/group_200.svg
[2022-12-09 17:00:07.055] [error] Image invalid: tsui://default/images/icons/group_200.svg
[2022-12-09 17:00:12.728] [error] Image invalid: tsui://default/images/icons/group_200.svg
[2022-12-09 17:05:28.870] [error] [Playback] unknown error: AUDCLNT_E_DEVICE_INVALIDATED (0x88890004) - Lautsprecher (Elo 7.1 USB)
[2022-12-09 17:05:28.870] [info] Windows Audio Session - Device needs reopening{0.0.0.00000000}.{58bd0d72-7987-4c3e-a9e9-d9853f2b6e1e}
[2022-12-09 17:05:28.884] [info] Initialized with 8 channels in 32bit, 96kHz. - Lautsprecher (Elo 7.1 USB)
[2022-12-09 17:12:51.700] [error] Image invalid: tsui://default/images/icons/group_200.svg
[2022-12-09 17:26:56.868] [error] Image invalid: tsui://default/images/icons/group_200.svg
[2022-12-09 17:56:46.616] [info] starting download for http://update.teamspeak.com/windows/x64/latest/info.json
[2022-12-09 18:06:15.332] [error] Image invalid: tsui://default/images/icons/group_200.svg
[2022-12-09 18:37:22.890] [error] Image invalid: tsui://default/images/icons/group_200.svg
[2022-12-09 18:37:50.734] [error] Image invalid: tsui://default/images/icons/group_200.svg
[2022-12-09 18:44:44.570] [warning] Couldn't remove client from whisper whitelist.
[2022-12-09 18:44:44.570] [warning] Whisper Receive Manager: Couldn't remove client from whitelist. Client already left.

For the third time today, my TeamSpeak client crashed.

The log says the following each time:

[2022-12-09 17:35:56.486] [warning] Couldn't remove client from whisper whitelist.
[2022-12-09 17:35:56.486] [warning] Whisper Receive Manager: Couldn't remove client from whitelist. Client already left.
[2022-12-09 18:01:49.726] [info] starting download for http://update.teamspeak.com/windows/x64/latest/info.json
[2022-12-09 18:25:14.232] [warning] Couldn't remove client from whisper whitelist.
[2022-12-09 18:25:14.232] [warning] Whisper Receive Manager: Couldn't remove client from whitelist. Client already left.
[2022-12-09 18:38:55.563] [info] Show notification: title=JaXnPrivate message=EssigGurkenGlas image=tsic://avatar/1588587431
[2022-12-09 18:38:55.564] [info] Show Windows notification: title=JaXnPrivate message=EssigGurkenGlas image=C:\Users\User\AppData\Local\TeamSpeak\Cache\Default\avatar\1588587431
[2022-12-09 18:38:55.692] [info] Toast timed out

Had no crash in previous versions.

1 Like

Hi there,

using TS5 latest beta here. I’m playing Overwatch 2 with my girlfriend, but the TS5 client seems to silently crash randomly on both our machines, resulting in a connection timeout.

Is this a known issue?

Edit: This happens to us in Overwatch 2, but not GTA 5 or Valorant.

1 Like

I haven’t been able to capture a crash yet.

The running dump shows me the following:

ProcDump v11.0 - Sysinternals process dump utility
Copyright (C) 2009-2022 Mark Russinovich and Andrew Richards
Sysinternals - www.sysinternals.com

Process:               TeamSpeak.exe (12096)
Process image:         C:\Program Files\TeamSpeak\TeamSpeak.exe
CPU threshold:         n/a
Performance counter:   n/a
Commit threshold:      n/a
Threshold seconds:     10
Hung window check:     Enabled
Log debug strings:     Disabled
Exception monitor:     Unhandled
Exception filter:      [Includes]
                       *
                       [Excludes]
Terminate monitor:     Disabled
Cloning type:          Disabled
Concurrent limit:      n/a
Avoid outage:          n/a
Number of dumps:       1
Dump folder:           D:\__procdump\ts5_b71\
Dump filename/mask:    PROCESSNAME_YYMMDD_HHMMSS
Queue to WER:          Disabled
Kill after dump:       Disabled


Press Ctrl-C to end monitoring without terminating the process.

[17:09:08] Exception: [email protected]@[email protected]@
[17:10:09] Exception: [email protected]@[email protected]@
[17:11:09] Exception: [email protected]@[email protected]@
[17:11:55] Exception: [email protected]@[email protected]@
[17:12:10] Exception: [email protected]@[email protected]@
[17:13:11] Exception: [email protected]@[email protected]@
[17:13:12] Exception: 406D1388
[17:13:22] Exception: [email protected]@[email protected]@
[17:13:51] Exception: [email protected]@[email protected]@
[17:13:53] Exception: 406D1388
[17:13:58] Exception: [email protected]@[email protected]@
[17:14:11] Exception: [email protected]@[email protected]@
[17:15:14] Exception: [email protected]@[email protected]@
[17:16:14] Exception: [email protected]@[email protected]@
[17:17:15] Exception: [email protected]@[email protected]@
[17:18:16] Exception: [email protected]@[email protected]@
[17:19:15] Exception: [email protected]@[email protected]@
[17:20:16] Exception: [email protected]@[email protected]@
[17:21:16] Exception: [email protected]@[email protected]@
[17:22:17] Exception: [email protected]@[email protected]@

i Have the exact same issue. was even afk. coming back to pc and its closed… i guess i go back to 3 again lol

As a temporary solution, you can kill the hotkey_helper.exe instance in the Task Manager that is listed below the TeamSpeak process. You then can no longer use hotkeys until the next restart, but it “should solve” the crash for now.

The Team is highly concentrated to circle the problem, but as this crash now exists for the last 6 months, it is a bit more challenger than other problems…

5 Likes

Greetings,

I have 3 monitors. I use TS5 on one monitor but I notice considerable spillover tot he neighboring monitor. I also notice that when I play a game this must cause some kind of collision and mid game I will be talking and then it just closes. It closes without notification and just gone. I only notice when I realize no one is talking.

I wish I could provide more technical information but that is something I notice happening very, very frequently. Can almost always reproduce this.

I think I found a better way without being unable to use hotkeys.
First you need to uninstall the TS5 client. Then download the older beta70 version of TS5 from the official website, then open task manager and find TeamSpeak Client, unpack it and find “HOTKEY_HELPER.EXE” > right click and open it’s directory. Then copy the file and save it somewhere. Update the ts5 to the newest version (just restart it, it will update automatically) and replace the file by the one from the older version. That should do the trick.

1 Like

I tried it today but TS5 still crashed. I’ll give it a second try tomorrow.

That doesn’t work. Client will go on crashing.
Tested beta 71 with hotkey helper from b70 & internal b71-rc1 up to rc4

Only option is to kill the hotkey helper ;(

5 Likes

Oh, nevermind then. I haven’t had any crashes since I replaced the file but that’s probably a luck then.

By any chance what mouse do you guys use?

Finally i could reproduce this with an older mouse (hammering left and right mouse button).

big tnx for @ImScheinox

5 Likes

I can confirm that some mice are causing the error. Some of my friends and I use the Sharkoon SGM1 (driver installed), TS5 crashs.

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