Crash when starting a screen share using old Windows version

Ah, okay, my bad.

Now i can share my screens, but most of the windows i can not, they are still playing the error sound, just say they are minimized and no screen gets shared or on some TS6 just crashes.

What pc specs do you have

It can be a Windows issue, or a driver related issue with the video card, you can try to check for gpu driver update or reinstalling gpu drivers from amd website or if it does not work try to reinstall TeamSpeak if even that does not work TeamSpeak gives you the option to chance video encofer /decoder so there use software encoding and decoding entirely bypassing the gpu

@Teuszy98

What’s the precise behavior of TeamSpeak

@Teuszy98 does it crash immediately or only when someone is trying to watch your stream?
Also can you go into Settings, Video Settings, disable Hardware Acceleration, and then try again?

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Stream shuts down or the client closes

Can you check under %localappdata%\TeamSpeak\User Data\Crashpad\reports whether there are any crashdumps?

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paste the latast one in

what version of teamspeak are you on exactly?

One of the devs will take a look at this (shortly)

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It’s a very weird behavior if you ask me

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Are there any crash dumps located here? And can you send the latest client logs when reproducing the issue.

%localappdata%\TeamSpeak\User Data\Crashpad\reports

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Yeah i got some dmps from the last days, logs are not really helpful, because when the client crashes hard, the logs are not written. How can i send them?

You can send them to me in a DM

Update from a small conversation via DMs:

The issue seems to be caused by an old Windows 10 version. It should be retested once the next update is released.

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I have the same problem; the application crashes completely right when I select the monitor to stream.

Which windows version are you using?

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I had a look at the crash dump you uploaded, and it shows that you are running Windows 10 build 18362, which is Windows 10 version 1903.

That version is below the minimum requirement for TS6 screen sharing. As far as I know, TeamSpeak requires at least Windows 10 21H1 / build 19043 for screen sharing to work properly.

So I would update Windows first and test it again afterwards.

@LeonMarcelHD
It would also be nice if TS6 showed a proper message when the Windows version is unsupported instead of just closing or crashing when starting screen sharing. :sweat_smile:

Edit: The crash itself is a C++ exception coming from TeamSpeak.dll, so my guess is that the screen capture initialization is failing because of the old Windows build.

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