|CRITICAL|Accounting | |Failed loading default license file!

How can I resolve this error? I tried to update and nothing

2020-01-31 09:21:50.049849|CRITICAL|Accounting | |Failed loading default license file!

Please post the whole log file.

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The server your are using is outdated. Please download and use the latest version from https://www.teamspeak.com/en/downloads/#server


As mentioned you need to update the server. Servers with the Default License file expiration date of today are older than version 3.10.0 (which updates the default license file to 1st of July 2020). I feel this is a method the TS development team used to protect users for un-updated servers that may have security issues for the users. But suggest updating to the current stable.

For information on updating your server please see: Update / Upgrade a server


Work again :stuck_out_tongue:

Hi guys, I have a private teamspeak server for a couple of years. For some days I have found it offline and if I try to bring it on I have the following error:
“|CRITICAL|Accounting | |Failed loading default license file!”

I tried to update and do everything. Can you help me?

I have update to latest version.

2020-07-01 10:14:19.502925|INFO |ServerLibPriv | |TeamSpeak 3 Server 3.11.0 (2020-01-13 08:12:37)
2020-07-01 10:14:19.503963|INFO |ServerLibPriv | |SystemInformation: Linux 4.15.0-101-generic #102-Ubuntu SMP Mon May 11 10:07:26 UTC 2020 x86_64 Binary: 64bit
2020-07-01 10:14:19.504038|INFO |ServerLibPriv | |Using hardware aes
2020-07-01 10:14:19.511647|INFO |DatabaseQuery | |dbPlugin name: SQLite3 plugin, Version 3, ©TeamSpeak Systems GmbH
2020-07-01 10:14:19.511802|INFO |DatabaseQuery | |dbPlugin version: 3.11.1
2020-07-01 10:14:19.519737|INFO |DatabaseQuery | |checking database integrity (may take a while)
2020-07-01 10:14:19.862909|WARNING |Accounting | |Unable to open LICENSE/licensekey.dat, falling back to limited functionality
2020-07-01 10:14:19.863219|CRITICAL|Accounting | |Failed loading default license file!

EDIT: precise that gives me this problem even if I try to start a new and clean server just downloaded. solutions?

That’s not the latest server version available.
Please update your server and try to start it again.


Hello. I’m french.

I encounter an unexpected problem without anything having happened to my knowledge. My TeamSpeak server has become inaccessible since this morning, while trying to connect I have the basic error without precise explanation.

It is hosted on a dedicated Linux remote (Xubuntu 16.04).
I wanted to restart the server, which I did from the console.

From root account : cd home/teamspeak3-server_linux_amd64# ./ts3server_startscript.sh restart

Here is what I see next:

The server starts but stops immediately to make room for a critical error:
“Failed generating throw away license!”

What is this error, how to fix it?

Thank you.

Please try two things first before going into detail too much.

(1) Update your server to the latest version.

(2) Create a new Ubuntu user, assign the permissions to him and don’t - never - run TeamSpeak as root.
(as the warning obviously says)

Report back if the issue still appears AFTER following both guidelines.

Mettre à jour mon serveur signifie qu’il faut le réinstaller, et je ne sais pas vraiment comment faire tout cela. Je passe par Putty pour les commandes sur Ubuntu.

Please stay with english on that forum.

This give you a step by step guide. You must have access to the file system of the server.

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I updated the server by uninstalling the folder and installing a new one with the new version in a folder in home named “ts3s”. But at the time of launch, always the same error:

I finally succeeded. Thank you.

Hey I was running a unlicensed ts for years and my last 2 years was running it on gcp with a docker restart in case of fail. Yesterday the TS I run was not accepting new connections while some users still connected then after they disconnected no one can able to connect I just restart the docker and it keeps restarting nonstop. Checked the logs it was a licence issue. It wasn’t recognizing the licence which was a free licence. As a dev ops I have a lot issues for recent weeks because of some general regional internet issues so I just change to official docker image for ts I wish I put my time and find the actual issue but I can suggest doing the same for solving yours.

What TeamSpeak basically does is to force server owners to update the TeamSpeak server.

A free license in other words no license basically has no time limitation.
Hosting servers is up and free to everybody.

The ending date simply forces the server to contact the TeamSpeak services or accounting services (whatever) reporting your IP, version and license I guess.
(usually this is happening to a server restart only)

Whenever the result is your license is invalid (even if that’s technically not true) the server receives a signal to shutdown the process.
The user will notice if the process isn’t running anymore, having a critical license error in the log which simply means to check and update your server (for the most cases).

It’s seems confusing but the overall goal is to force people to stay up to date and to get rid of all the license violations in the past caused by old client/server versions.

  • The default license has a time limitation but this is hard coded in the server itself and not in a separate license file.
  • The server does not need to talk with accounting for the shutdown in case it uses our default license.
  • Se reply 1.
  • Mostly right.

In server 3.13.0 (and newer) the message will be changed a bit to make clear what to do next. It’s not the first time that user do not seem to try to update the server in first place.

Failed loading default license file! Please update your server to the latest version to use the default license.


Thanks for clarification.

And yes I agree, it’s possible to increase the comfort quite a lot by simply adding a few more logs - in other words more specific details.

That’s something easy TeamSpeak can and should improve.

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