[Done!] Server not be connected

Edit : Pb done : the server was incorrectly updated
Now, works. Thank to ChrisR


This morning, after many months with any problems, I saw I can’t connect locally (192.168…) to my TS server.

I try with the public IP : can’t connect
I try to update server : no change
I try to load an old snapshot (22 June), can’t connect…

What I need to do to find where is the problem?
Thank in advance!

P.S. I’m french, and notvery good in english (use simply swords if you can please :slight_smile: )
and my level in linux is begginer.

IP :
systemctl status teamspeak : “Active (exited)”

Is the server running at all?
Check your server log and processes.

Maybe your IP changed and port forwarding is now wrong?

1 Like


Thank for your answer!

I don’t know how to check if the server is running :s
I don’t know too, how to check log and processes :confused:
If you have some tips, thank in advance !
I’ll go google to find that…

Ip is static, but I check it, and she is correct.
For port redirection, I don’t have modify the router.
But, local traffic in the same LAN is not considering by firewall (I can’t connect localy)

I miss to said it’s debian 10 64b server

I find that in my windows client :
01/07/2020 07:40:34 ClientUI Info Connect to server:
01/07/2020 07:40:34 ClientUI Info Initiating connection:
01/07/2020 07:40:35 ClientUI Info Connect status: Connecting
01/07/2020 07:40:40 ClientUI Info Connect status: Disconnected
01/07/2020 07:40:40 ClientUI Info Failed to connect to server, want autoreconnect = 0

So it sames the server is on, but auto eject me :
<09:50:31> Trying to connect to server on
<09:50:37> Failed to connect to server

I find that in log :
2020-07-01 07:32:19.723946|INFO |ServerLibPriv | |TeamSpeak 3 Server 3.10.2 (2019-11-20 08:39:31)
2020-07-01 07:32:19.725556|INFO |ServerLibPriv | |SystemInformation: Linux 4.19.0-9-amd64 #1 SMP Debian 4.19.118-2+deb10u1 (2020-06-07) x86_64 Binary: 64bit
2020-07-01 07:32:19.725600|INFO |ServerLibPriv | |Using hardware aes
2020-07-01 07:32:19.755451|INFO |DatabaseQuery | |dbPlugin name: SQLite3 plugin, Version 3, ©TeamSpeak Systems GmbH
2020-07-01 07:32:19.755507|INFO |DatabaseQuery | |dbPlugin version: 3.11.1
2020-07-01 07:32:19.768091|INFO |DatabaseQuery | |checking database integrity (may take a while)
2020-07-01 07:32:20.270376|ERROR |Accounting | |License ID: 549373 expired
2020-07-01 07:32:20.279505|ERROR |Accounting | |license is invalid!
2020-07-01 07:32:20.279709|CRITICAL|Accounting | |Failed loading default license file!

I don’t understand… i’m on free licence (32slots) :s

1 Like

Thank for answer.

Maybe I miss the update action.
So I retry and seems ok this time for updating.

But I don’t understand licence system…

What I need to do?

Edit : ok, just update server refresh licence so?

Or do not use the license.

1 Like

After update, server can be join now…

The new log said it’s always expired licence…
Sorry, but not understand the system licence of TS…

2020-07-01 08:27:08.452464|INFO |ServerLibPriv | |TeamSpeak 3 Server 3.12.1 (2020-03-27 10:38:47)
2020-07-01 08:27:08.455674|INFO |ServerLibPriv | |SystemInformation: Linux 4.19.0-9-amd64 #1 SMP Debian 4.19.118-2+deb10u1 (2020-06-07) x86_64 Binary: 64bit
2020-07-01 08:27:08.455844|INFO |ServerLibPriv | |Using hardware aes
2020-07-01 08:27:08.470925|INFO |DatabaseQuery | |dbPlugin name: SQLite3 plugin, Version 3, ©TeamSpeak Systems GmbH
2020-07-01 08:27:08.470985|INFO |DatabaseQuery | |dbPlugin version: 3.11.1
2020-07-01 08:27:08.478528|INFO |DatabaseQuery | |checking database integrity (may take a while)
2020-07-01 08:27:08.688204|INFO |SQL | |database updated successfully to revision: 33
2020-07-01 08:27:08.689567|INFO |DatabaseQuery | |database busy, waiting for finishing index tasks, may take some time!
2020-07-01 08:27:48.726169|ERROR |Accounting | |License ID: 549373 expired
2020-07-01 08:27:48.730262|ERROR |Accounting | |license is invalid!
2020-07-01 08:27:48.730570|INFO |Accounting | |Licensing Information
2020-07-01 08:27:48.730591|INFO |Accounting | |licensed to : Anonymous
2020-07-01 08:27:48.730603|INFO |Accounting | |type : No License
2020-07-01 08:27:48.730618|INFO |Accounting | |starting date : Sat Feb 1 00:00:00 2020
2020-07-01 08:27:48.730630|INFO |Accounting | |ending date : Mon Feb 1 00:00:00 2021
2020-07-01 08:27:48.730640|INFO |Accounting | |max virtualservers: 1
2020-07-01 08:27:48.730650|INFO |Accounting | |max slots : 32
2020-07-01 08:27:50.221470|INFO | | |Puzzle precompute time: 1458
2020-07-01 08:27:50.222641|INFO |FileManager | |listening on, [::]:30033
2020-07-01 08:27:50.334471|INFO |Query | |listening for query on, [::]:10011
2020-07-01 08:27:50.338085|INFO |Query | |listening for ssh query on, [::]:10022
2020-07-01 08:27:50.338485|INFO |CIDRManager | |updated query_ip_whitelist ips:, ::1/128,

You bought or got a license that is only valid for an amount of time and that date passed. Now it is no longer valid. That’s just it.

I don’t know what license you got or which appointment you had with our Sales department.

1 Like

I never bought or obtained any licence…

I only have install teamspeak server with tutorials I have found in the (ex)forum of Teamspeak.

It’s grant a “32 slots free licence” for non commercial use (Game community).
But I never saw a registred system…

A “non default” license must have been used before because this license file must be placed manually.
In your server folder there is a licensekey.dat and this is the license that was used before.

Rename or move it or delete it to get rid of the error.

1 Like

Thank you…

I think I understand : we have try to import a NPL licence of 512 slots earlier from an ex TS owner (He want to share me the licence), to upgrade 32 slots free licence, but licence was expired, yes…
I think it’s because he don’t use it more than 1 year, so, she was automatic expired (that is I understand)

I never clean my application folder/traces of that.

Thank you again!