Error report when turning on TS3 3.6.0 on Mac

Hello.
There is a startup error in the latest version of TS3 for Mac. Below screen and pasted whole error log.

log:

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               package_inst [32362]
Path:                  /Applications/TeamSpeak 3 Client.app/Contents/SharedSupport/package_inst.app/Contents/MacOS/package_inst
Identifier:            package_inst
Version:               ???
Code Type:             X86-64 (Translated)
Parent Process:        ts3client_mac [32351]
Responsible:           ts3client_mac [32351]
User ID:               501

Date/Time:             2023-07-03 13:13:08.8693 +0200
OS Version:            macOS 13.4.1 (22F82)
Report Version:        12
Anonymous UUID:        679902D7-22E0-EB5E-45F7-6151072E6A24

Sleep/Wake UUID:       4B5C8BAD-D75C-4E38-B2D7-C2FAB8D55140

Time Awake Since Boot: 120000 seconds
Time Since Wake:       2159 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000

Termination Reason:    Namespace DYLD, Code 1 Library missing
Library not loaded: @executable_path/../Frameworks/libQt5Core.dylib
Referenced from: <65E2BEF8-E3B4-325C-8037-462C5BA10CF7> /Applications/TeamSpeak 3 Client.app/Contents/SharedSupport/package_inst.app/Contents/MacOS/package_inst
Reason: tried: '/Applications/TeamSpeak 3 Client.app/Contents/SharedSupport/package_inst.app/Contents/Frameworks/libQt5Core.dylib' (no such file), '/usr/local/lib/libQt5Core.dylib' (no such file), '/usr/lib/libQt5Core.dylib' (no such file, not in dyld cache)
(terminated at launch; ignore backtrace)

Thread 0 Crashed:
0   Rosetta Runtime Routines	       0x200a259a8 ???
1   dyld                          	       0x2008bec42 __abort_with_payload + 10
2   dyld                          	       0x2008d8fd7 abort_with_payload_wrapper_internal + 82
3   dyld                          	       0x2008d9009 abort_with_payload + 9
4   dyld                          	       0x20085d8f0 dyld4::halt(char const*) + 375
5   dyld                          	       0x20085ab71 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 4526
6   dyld                          	       0x2008593bd start + 1805

Thread 1:: com.apple.rosetta.exceptionserver
0   runtime                       	    0x7ff7ffc88694 0x7ff7ffc84000 + 18068


Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x0000000000000006   x1: 0x0000000000000001   x2: 0x0000000304e64730   x3: 0x00000000000000ad
    x4: 0x0000000304e64330   x5: 0x0000000000000000   x6: 0x0000000000000000   x7: 0x00000020977cdd88
    x8: 0x0000000304e64330   x9: 0x0000000000000000  x10: 0x00000000000000ad  x11: 0x0000000304e64330
   x12: 0x00000000000000ad  x13: 0x0000000304e64730  x14: 0x0000000000000001  x15: 0x0000000000000006
   x16: 0x0000000000000209  x17: 0x0000000000000000  x18: 0x80000001085ffb80  x19: 0x0000000100590000
   x20: 0x00000000000007ff  x21: 0x0000000108604fa0  x22: 0xffffffffffffffff  x23: 0x0000000200a2597c
   x24: 0x00000002008d8fd7  x25: 0x0000000200a22a94  x26: 0x000000010059c510  x27: 0x0000000000000000
   x28: 0x00000002008bec42   fp: 0x000000002c000000   lr: 0x0000000200a0aa14
    sp: 0x00000001085ffb80   pc: 0x0000000200a259a8 cpsr: 0x80001000
   far: 0x0000000200a22af4  esr: 0x56000080  Address size fault

Binary Images:
       0x200853000 -        0x2008eefff dyld (*) <5db85b72-c63a-3182-91e5-5c942ec30e48> /usr/lib/dyld
    0x7ff7ffc84000 -     0x7ff7ffcb3fff runtime (*) <c4d322c3-30c5-3c52-adb8-2fd12ec92bc0> /usr/libexec/rosetta/runtime
       0x10859a000 -        0x1085edfff libRosettaRuntime (*) <c8f25cdc-b334-3f67-bc30-50e9852f8da2> /Library/Apple/*/libRosettaRuntime
       0x100513000 -        0x10055dfff package_inst (*) <65e2bef8-e3b4-325c-8037-462c5ba10cf7> /Applications/TeamSpeak 3 Client.app/Contents/SharedSupport/package_inst.app/Contents/MacOS/package_inst
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1884K resident=0K(0%) swapped_out_or_unallocated=1884K(100%)
Writable regions: Total=157.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=157.0M(100%)

                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Rosetta Arena                     4096K        2 
Rosetta Generic                    732K      180 
Rosetta IndirectBranch              32K        1 
Rosetta JIT                      128.0M        1 
Rosetta Return Stack                20K        2 
Rosetta Thread Context              20K        2 
Stack                             8176K        1 
Stack Guard                       56.0M        1 
VM_ALLOCATE                       15.9M        7 
VM_ALLOCATE (reserved)               8K        1         reserved VM address space (unallocated)
__DATA                             100K        5 
__DATA_CONST                        32K        1 
__DATA_DIRTY                        16K        1 
__LINKEDIT                         456K        7 
__TEXT                            1452K        4 
dyld private memory                260K        2 
mapped file                        6.8G       34 
===========                     =======  ======= 
TOTAL                              7.1G      252 
TOTAL, minus reserved VM space     7.1G      252 



-----------
Full Report
-----------

{"app_name":"package_inst","timestamp":"2023-07-03 13:13:09.00 +0200","app_version":"","slice_uuid":"65e2bef8-e3b4-325c-8037-462c5ba10cf7","build_version":"","platform":1,"share_with_app_devs":0,"is_first_party":1,"bug_type":"309","os_version":"macOS 13.4.1 (22F82)","roots_installed":0,"incident_id":"3E96E9A6-13B2-425C-8BFA-26D0F3D0DD81","name":"package_inst"}
{
  "uptime" : 120000,
  "procRole" : "Unspecified",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "MacBookAir10,1",
  "coalitionID" : 9735,
  "osVersion" : {
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    "build" : "22F82",
    "releaseType" : "User"
  },
  "captureTime" : "2023-07-03 13:13:08.8693 +0200",
  "incident" : "3E96E9A6-13B2-425C-8BFA-26D0F3D0DD81",
  "pid" : 32362,
  "translated" : true,
  "cpuType" : "X86-64",
  "roots_installed" : 0,
  "bug_type" : "309",
  "procLaunch" : "2023-07-03 13:13:08.8494 +0200",
  "procStartAbsTime" : 3086910635554,
  "procExitAbsTime" : 3086911103743,
  "procName" : "package_inst",
  "procPath" : "\/Applications\/TeamSpeak 3 Client.app\/Contents\/SharedSupport\/package_inst.app\/Contents\/MacOS\/package_inst",
  "parentProc" : "ts3client_mac",
  "parentPid" : 32351,
  "coalitionName" : "com.teamspeak.TeamSpeak3",
  "crashReporterKey" : "679902D7-22E0-EB5E-45F7-6151072E6A24",
  "responsiblePid" : 32351,
  "responsibleProc" : "ts3client_mac",
  "codeSigningID" : "package_inst",
  "codeSigningTeamID" : "969E37EL53",
  "codeSigningFlags" : 570425345,
  "codeSigningValidationCategory" : 6,
  "codeSigningTrustLevel" : 0,
  "wakeTime" : 2159,
  "sleepWakeUUID" : "4B5C8BAD-D75C-4E38-B2D7-C2FAB8D55140",
  "sip" : "enabled",
  "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
  "termination" : {"code":1,"flags":518,"namespace":"DYLD","indicator":"Library missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Library not loaded: @executable_path\/..\/Frameworks\/libQt5Core.dylib","Referenced from: <65E2BEF8-E3B4-325C-8037-462C5BA10CF7> \/Applications\/TeamSpeak 3 Client.app\/Contents\/SharedSupport\/package_inst.app\/Contents\/MacOS\/package_inst","Reason: tried: '\/Applications\/TeamSpeak 3 Client.app\/Contents\/SharedSupport\/package_inst.app\/Contents\/Frameworks\/libQt5Core.dylib' (no such file), '\/usr\/local\/lib\/libQt5Core.dylib' (no such file), '\/usr\/lib\/libQt5Core.dylib' (no such file, not in dyld cache)"]},
  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
  "faultingThread" : 0,
  "threads" : [{"triggered":true,"id":2431624,"threadState":{"x":[{"value":6},{"value":1},{"value":12967102256},{"value":173},{"value":12967101232},{"value":0},{"value":0},{"value":139980496264},{"value":12967101232},{"value":0},{"value":173},{"value":12967101232},{"value":173},{"value":12967102256},{"value":1},{"value":6},{"value":521},{"value":0},{"value":9223372041290251136},{"value":4300800000},{"value":2047},{"value":4435496864},{"value":18446744073709551615},{"value":8600574332},{"value":8599211991,"symbolLocation":82,"symbol":"abort_with_payload_wrapper_internal"},{"value":8600562324},{"value":4300850448},{"value":0},{"value":8599104578,"symbolLocation":10,"symbol":"__abort_with_payload"}],"flavor":"ARM_THREAD_STATE64","lr":{"value":8600463892},"cpsr":{"value":2147487744},"fp":{"value":738197504},"sp":{"value":4435475328},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":8600574376,"matchesCrashFrame":1},"far":{"value":8600562420}},"frames":[{"imageOffset":8600574376,"region":"Rosetta Runtime Routines","symbolLocation":10664,"imageIndex":4},{"imageOffset":441410,"symbol":"__abort_with_payload","symbolLocation":10,"imageIndex":0},{"imageOffset":548823,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":82,"imageIndex":0},{"imageOffset":548873,"symbol":"abort_with_payload","symbolLocation":9,"imageIndex":0},{"imageOffset":43248,"symbol":"dyld4::halt(char const*)","symbolLocation":375,"imageIndex":0},{"imageOffset":31601,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":4526,"imageIndex":0},{"imageOffset":25533,"symbol":"start","symbolLocation":1805,"imageIndex":0}]},{"id":2431625,"name":"com.apple.rosetta.exceptionserver","frames":[{"imageOffset":18068,"imageIndex":1}]}],
  "usedImages" : [
  {
    "source" : "P",
    "arch" : "x86_64",
    "base" : 8598663168,
    "size" : 638976,
    "uuid" : "5db85b72-c63a-3182-91e5-5c942ec30e48",
    "path" : "\/usr\/lib\/dyld",
    "name" : "dyld"
  },
  {
    "source" : "P",
    "arch" : "arm64",
    "base" : 140703124963328,
    "size" : 196608,
    "uuid" : "c4d322c3-30c5-3c52-adb8-2fd12ec92bc0",
    "path" : "\/usr\/libexec\/rosetta\/runtime",
    "name" : "runtime"
  },
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    "arch" : "arm64",
    "base" : 4435058688,
    "size" : 344064,
    "uuid" : "c8f25cdc-b334-3f67-bc30-50e9852f8da2",
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    "base" : 4300288000,
    "size" : 307200,
    "uuid" : "65e2bef8-e3b4-325c-8037-462c5ba10cf7",
    "path" : "\/Applications\/TeamSpeak 3 Client.app\/Contents\/SharedSupport\/package_inst.app\/Contents\/MacOS\/package_inst",
    "name" : "package_inst"
  },
  {
    "size" : 0,
    "source" : "A",
    "base" : 0,
    "uuid" : "00000000-0000-0000-0000-000000000000"
  }
],
  "sharedCache" : {
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  "size" : 21474836480,
  "uuid" : "e252f1ef-18e1-3e70-a017-75c8857887fa"
},
  "vmSummary" : "ReadOnly portion of Libraries: Total=1884K resident=0K(0%) swapped_out_or_unallocated=1884K(100%)\nWritable regions: Total=157.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=157.0M(100%)\n\n                                VIRTUAL   REGION \nREGION TYPE                        SIZE    COUNT (non-coalesced) \n===========                     =======  ======= \nRosetta Arena                     4096K        2 \nRosetta Generic                    732K      180 \nRosetta IndirectBranch              32K        1 \nRosetta JIT                      128.0M        1 \nRosetta Return Stack                20K        2 \nRosetta Thread Context              20K        2 \nStack                             8176K        1 \nStack Guard                       56.0M        1 \nVM_ALLOCATE                       15.9M        7 \nVM_ALLOCATE (reserved)               8K        1         reserved VM address space (unallocated)\n__DATA                             100K        5 \n__DATA_CONST                        32K        1 \n__DATA_DIRTY                        16K        1 \n__LINKEDIT                         456K        7 \n__TEXT                            1452K        4 \ndyld private memory                260K        2 \nmapped file                        6.8G       34 \n===========                     =======  ======= \nTOTAL                              7.1G      252 \nTOTAL, minus reserved VM space     7.1G      252 \n",
  "legacyInfo" : {
  "threadTriggered" : {

  }
},
  "logWritingSignature" : "bc1610f93e7d6e5e79038d1fbff90bc6fb8b2d2c",
  "trialInfo" : {
  "rollouts" : [
    {
      "rolloutId" : "62c74108bcb0435c2153f963",
      "factorPackIds" : {
        "SIRI_TEXT_TO_SPEECH" : "64938366cd594d28b4c5c827"
      },
      "deploymentId" : 240000250
    },
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}

Model: MacBookAir10,1, BootROM 8422.121.1, proc 8:4:4 processors, 16 GB, SMC 
Graphics: Apple M1, Apple M1, Built-In
Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online
Memory Module: LPDDR4, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4378), wl0: Jan 12 2023 05:52:26 version 18.20.383.14.7.8.149 FWID 01-1469d19d
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
Thunderbolt Bus: MacBook Air, Apple Inc.
Thunderbolt Bus: MacBook Air, Apple Inc.

It’s the package installer missing a required lib file.

How did you install the TS Client 3.6.0?

* Installed an older client from the website and just updated to 3.6.0
* Downloaded and installed 3.6.0  from the website
* Other...

By any chance that a QT is installed on your system?

As a temp fix you may

  • Delete the app and reinstall the client from our website.
  • If above did not solve the issue, install TS client 3.5.7 instead.
1 Like

The problem was after updating through the update module, but actually installing from the installation file fixed the error. :slight_smile: