Help me please! My Ts 3.5.6 crashes all the time!

Hello everyone

I’m having this problem with the CLIENT 64-BIT 3.5.6.

The problem is that after opening the program and after few seconds interacting with it, it FREEZES and stay like this until I have to force it closing with the Task Manager. It doens’t let me doing anything.

I’ve tried everything, restarting my pc, unistalling it several times and it keeps showing me the same problem.

I downloaded the beta version but it doesn’t work with the servers that I need to be connected.

I hope this post doens’t bother anyone and someone could help me, please!
PS: I speak Spanish so sorry for my english.

Here you have some screenshots with the client frozen.

Here is frozen when I oppened the tools:

Here is frozen while connected to the server I wanted:

And here is frozen while clicking on “Connections” tab

Hope you can help me. I’ll be so grateful!!

Are you using asus graphics card?

Hello, I have a MSI laptop. With windows 10 64x bits. i5 8th generation
16gb RAM
GPu: GTX 960m

This problem can be caused if you have Tweak/Overclock software running.
If you don’t have, please can you post your logs. Possibly the log shows something and maybe the staff will help you.

I don’t have any program like that! Just the main programs from Windows 10 and Nvidia Gforce experience for the gpu.

Can you show me how to see and post the logs, please? I’m kinda new in this forum

Just go in the TS3 folder in your appdata.
C:\Users{YOUR_NAME}\AppData\Roaming\TS3Client\logs

In case you have crashdumps too it will be useful.
C:\Users{YOUR_NAME}\AppData\Roaming\TS3Client\crashdumps

This is the log:

==================================================================================================================================

2022-11-01 17:20:15.584807|INFO | | |TeamSpeak Client 3.5.6 (2020-11-25 13:53:42)
2022-11-01 17:20:15.584807|INFO | | |SystemInformation: Windows 10 (19045) x64 (AMD or Intel) Binary: 64bit
2022-11-01 17:20:15.584807|INFO | | |Using hardware aes
2022-11-01 17:20:15.616744|DEBUG |Direct Sound | |setting timer resolution to 1ms -
2022-11-01 17:20:15.735413|INFO |ClientUI | |OpenGL Info: LibGLES, Vendor: Google Inc., Renderer: ANGLE (NVIDIA GeForce GTX 960M Direct3D11 vs_5_0 ps_5_0), Version: OpenGL ES 2.0 (ANGLE 2.1.0.57ea533f79a7)
2022-11-01 17:20:15.935903|INFO | | |*** Time [ICONMANGER]: 183
2022-11-01 17:20:15.945876|INFO |Addons | |Checking for addon updates…
2022-11-01 17:20:16.123486|INFO |Plugins | |Loading plugin: teamspeak_control_plugin_win64.dll
2022-11-01 17:20:16.125500|INFO |ControlPlugin | |Control Plugin started, accepting connections
2022-11-01 17:20:16.125500|INFO |Plugins | |Loading plugin: gamepad_joystick_win64.dll
2022-11-01 17:20:16.187316|INFO |Gamepad Plugin| |Found client raw input wnd proc
2022-11-01 17:20:16.187316|INFO |Gamepad Plugin| |Cleared device list
2022-11-01 17:20:16.190308|INFO |Plugins | |Loading plugin: clientquery_plugin_win64.dll
2022-11-01 17:20:16.194298|INFO |Query | |listening on 127.0.0.1:25639
2022-11-01 17:20:16.194298|INFO |Gamepad Plugin| |Found device \?\HID#VID_046D&PID_0A6D&MI_03&COL02#7&310AA44C&0&0001#{4D1E55B2-F16F-11CF-88CB-001111000030}
2022-11-01 17:20:16.307993|DEVELOP |Windows Audio Session| |DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
2022-11-01 17:20:16.308990|DEVELOP |Windows Audio Session| |DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
2022-11-01 17:20:16.395757|INFO |Addon | |Addon up to date.
2022-11-01 17:20:16.548350|INFO |Addon | |Addon up to date.
2022-11-01 17:20:16.702931|INFO |Addon | |Addon up to date.
2022-11-01 17:20:16.776762|INFO | | |*** Time [BUILD_GUI]: 463
2022-11-01 17:20:16.810665|INFO | | |*** Time [SERVERVIEW]: 505
2022-11-01 17:20:16.821637|INFO | | |*** Time [SERVERVIEWMANAGER]: 525
2022-11-01 17:20:16.950275|INFO | | |*** Time [MAINWINDOW]: 1373
2022-11-01 17:20:16.950275|INFO | | |*** Time [INIT]: 1374
2022-11-01 17:20:16.982185|INFO |ClientUI | |Qt version: 5.12.3
2022-11-01 17:20:16.982185|INFO |ClientUI | |Using configuration location: C:\Users\Jorge Palomino\AppData\Roaming\TS3Client\settings.db
2022-11-01 17:20:17.450423|INFO |ClientUI | |Last update check was: mar. nov. 1 01:13:56 2022
2022-11-01 17:20:17.450423|INFO | | |Statistics report: Not yet, next report on mié. nov. 23 17:36:12 2022
2022-11-01 17:20:17.451420|INFO |Bookmarks | |Collecting autoconnect bookmarks
2022-11-01 17:20:17.950451|INFO |Newsticker | |Newsticker next check: mar. nov. 1 22:31:59 2022 GMT
2022-11-01 17:20:22.008654|INFO |Update | |Checking for updates…
2022-11-01 17:20:22.458040|INFO |Update | |License update available; version 5 to 5 (min version 5 to 4)
2022-11-01 17:20:22.458040|INFO |Update | |Latest client release on channel ‘stable’: 3.5.6 [Build: 1606312422]
2022-11-01 17:20:22.458040|INFO |Update | |Client is up-to-date
2022-11-01 17:21:00.897379|INFO |ClientUI |1 |Connect to server: flameborn.tibia.run
2022-11-01 17:21:00.902365|INFO |ClientUI |1 |Trying to resolve flameborn.tibia.run
2022-11-01 17:21:00.950236|INFO |TSDNS | |A/AAAA DNS resolve unsuccessful, “flameborn.tibia.run” DNS server returned answer with no data
2022-11-01 17:21:00.993147|INFO |TSDNS | |SRV DNS resolve unsuccessful, “_tsdns._tcp.tibia.run” Domain name not found
2022-11-01 17:21:01.011093|INFO |TSDNS | |A/AAAA DNS resolve unsuccessful, “flameborn.tibia.run” DNS server returned answer with no data
2022-11-01 17:21:01.012071|INFO |TSDNS | |SRV DNS resolve successful, “_ts3._udp.flameborn.tibia.run” =(h: ts.tibia.run p:10513)
2022-11-01 17:21:01.031295|INFO |TSDNS | |A/AAAA DNS resolve for possible TSDNS successful, “tibia.run” =(h: 51.222.245.25 p:0)
2022-11-01 17:21:01.113054|INFO |TSDNS | |A/AAAA DNS resolve successful, “ts.tibia.run” =(h: 144.217.122.137 p:0)
2022-11-01 17:21:01.113054|INFO |ClientUI |1 |Lookup finished: ip=144.217.122.137 port=10513 query=flameborn.tibia.run error=0
2022-11-01 17:21:01.113054|INFO |ClientUI |1 |Resolve successful: 144.217.122.137:10513
2022-11-01 17:21:01.113054|INFO |ClientUI |1 |Initiating connection: 144.217.122.137:10513
2022-11-01 17:21:01.127016|DEVELOP |Windows Audio Session| |DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
2022-11-01 17:21:01.127016|DEVELOP |Windows Audio Session| |DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
2022-11-01 17:21:01.127016|DEBUG |Windows Audio Session| |WAS::openDevice-enter - {0.0.0.00000000}.{2432edeb-3934-4932-91bc-36df313ddbcd}
2022-11-01 17:21:01.132003|DEVELOP |Windows Audio Session| |Mix Format: SRate:48000 Bitrate: 32 Channels: 8 - Altavoces (Logitech G433 Gaming Headset)
2022-11-01 17:21:01.132003|DEVELOP |Windows Audio Session| |Initializing with mix format. - Altavoces (Logitech G433 Gaming Headset)
2022-11-01 17:21:01.147962|INFO |Windows Audio Session| |Initialized with 8 channels in 32bit, 48kHz. - Altavoces (Logitech G433 Gaming Headset)
2022-11-01 17:21:01.147962|DEVELOP |Windows Audio Session| |WAS Buffer size: 1056 - Altavoces (Logitech G433 Gaming Headset)
2022-11-01 17:21:01.147962|DEBUG |Windows Audio Session| |WAS::openDevice-leave - {0.0.0.00000000}.{2432edeb-3934-4932-91bc-36df313ddbcd}
2022-11-01 17:21:01.147962|DEBUG |Windows Audio Session| |WAS::startDevice-enter - {0.0.0.00000000}.{2432edeb-3934-4932-91bc-36df313ddbcd}
2022-11-01 17:21:01.148958|DEBUG |Windows Audio Session| |WAS::startDevice-leave - {0.0.0.00000000}.{2432edeb-3934-4932-91bc-36df313ddbcd}
2022-11-01 17:21:01.177901|DEVELOP |Windows Audio Session| |DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
2022-11-01 17:21:01.177901|DEVELOP |Windows Audio Session| |DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
2022-11-01 17:21:01.178878|DEBUG |Windows Audio Session| |WAS::openDevice-enter - {0.0.1.00000000}.{3496b36c-d38a-4d88-8306-a404426a1f16}
2022-11-01 17:21:01.180873|DEVELOP |Windows Audio Session| |Mix Format: SRate:48000 Bitrate: 32 Channels: 1 - Micrófono (Logitech G433 Gaming Headset)
2022-11-01 17:21:01.180873|DEVELOP |Windows Audio Session| |Initializing with mix format. - Micrófono (Logitech G433 Gaming Headset)
2022-11-01 17:21:01.212787|INFO |Windows Audio Session| |Initialized with 1 channels in 32bit, 48kHz. - Micrófono (Logitech G433 Gaming Headset)
2022-11-01 17:21:01.213785|DEVELOP |Windows Audio Session| |WAS Buffer size: 1056 - Micrófono (Logitech G433 Gaming Headset)
2022-11-01 17:21:01.213785|DEBUG |Windows Audio Session| |WAS::openDevice-leave - {0.0.1.00000000}.{3496b36c-d38a-4d88-8306-a404426a1f16}
2022-11-01 17:21:01.213785|DEBUG |Windows Audio Session| |WAS::startDevice-enter - {0.0.1.00000000}.{3496b36c-d38a-4d88-8306-a404426a1f16}
2022-11-01 17:21:01.221763|DEBUG |Windows Audio Session| |WAS::startDevice-leave - {0.0.1.00000000}.{3496b36c-d38a-4d88-8306-a404426a1f16}
2022-11-01 17:21:01.236723|INFO |ClientUI |1 |Connect status: Connecting
2022-11-01 17:21:01.390314|DEVELOP |PktHandler |1 |Puzzle solve time: 0
2022-11-01 17:21:02.263313|INFO |ClientUI |1 |Connect status: Connected
2022-11-01 17:21:02.436851|INFO |ClientUI |1 |Connect status: Establishing connection
2022-11-01 17:21:02.511649|INFO |ClientUI |1 |Connect status: Connection established
2022-11-01 17:21:03.033255|INFO |TSDNS | |TSDNS queried unsuccessfully 51.222.245.25:41144
2022-11-01 17:21:03.033255|INFO |TSDNS | |No TSDNS found
2022-11-01 17:26:08.150587|INFO |ClientUI |1 |Connect status: Disconnected
2022-11-01 17:26:08.153579|INFO |ClientUI |1 |Disconnected or forced to leave, want autoreconnect = 0
2022-11-01 17:26:09.130785|DEBUG |Windows Audio Session| |WAS::associateAECDevice-enter - {0.0.1.00000000}.{3496b36c-d38a-4d88-8306-a404426a1f16}
2022-11-01 17:26:09.130785|DEBUG |Windows Audio Session| |WAS::associateAECDevice-leave - {0.0.1.00000000}.{3496b36c-d38a-4d88-8306-a404426a1f16}
2022-11-01 17:26:09.130785|DEBUG |Windows Audio Session| |WAS::stopDevice-enter - {0.0.0.00000000}.{2432edeb-3934-4932-91bc-36df313ddbcd}
2022-11-01 17:26:09.131781|DEBUG |Windows Audio Session| |WAS::stopDevice-leave - {0.0.0.00000000}.{2432edeb-3934-4932-91bc-36df313ddbcd}
2022-11-01 17:26:09.131781|DEBUG |Windows Audio Session| |WAS::closeDevice-enter - {0.0.0.00000000}.{2432edeb-3934-4932-91bc-36df313ddbcd}
2022-11-01 17:26:09.131781|DEVELOP |Windows Audio Session| |DeviceDeleteList::queue_device_delete - enter: Altavoces (Logitech G433 Gaming Headset) - DeviceDeleteList
2022-11-01 17:26:09.131781|DEVELOP |Windows Audio Session| |DeviceDeleteList::queue_device_delete - leave: Altavoces (Logitech G433 Gaming Headset) - DeviceDeleteList
2022-11-01 17:26:09.131781|DEBUG |Windows Audio Session| |WAS::closeDevice-leave - {0.0.0.00000000}.{2432edeb-3934-4932-91bc-36df313ddbcd}
2022-11-01 17:26:09.131781|DEVELOP |Windows Audio Session| |DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
2022-11-01 17:26:09.131781|DEVELOP |Windows Audio Session| |Waiting for device to close - DeviceDeleteList
2022-11-01 17:26:09.131781|DEVELOP |Windows Audio Session| |DeviceDeleteList::clear_queue - enter - DeviceDeleteList
2022-11-01 17:26:09.137766|DEVELOP |Windows Audio Session| |DeviceDeleteList::clear_queue - leave - DeviceDeleteList
2022-11-01 17:26:09.137766|DEVELOP |Windows Audio Session| |DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
2022-11-01 17:26:09.564624|DEBUG |Windows Audio Session| |WAS::stopDevice-enter - {0.0.1.00000000}.{3496b36c-d38a-4d88-8306-a404426a1f16}
2022-11-01 17:26:09.564624|DEBUG |Windows Audio Session| |WAS::stopDevice-leave - {0.0.1.00000000}.{3496b36c-d38a-4d88-8306-a404426a1f16}
2022-11-01 17:26:09.564624|DEBUG |Windows Audio Session| |WAS::closeDevice-enter - {0.0.1.00000000}.{3496b36c-d38a-4d88-8306-a404426a1f16}
2022-11-01 17:26:09.564624|DEVELOP |Windows Audio Session| |DeviceDeleteList::queue_device_delete - enter: Micrófono (Logitech G433 Gaming Headset) - DeviceDeleteList
2022-11-01 17:26:09.564624|DEVELOP |Windows Audio Session| |DeviceDeleteList::queue_device_delete - leave: Micrófono (Logitech G433 Gaming Headset) - DeviceDeleteList
2022-11-01 17:26:09.564624|DEBUG |Windows Audio Session| |WAS::closeDevice-leave - {0.0.1.00000000}.{3496b36c-d38a-4d88-8306-a404426a1f16}
2022-11-01 17:26:09.565623|DEVELOP |Windows Audio Session| |DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
2022-11-01 17:26:09.565623|DEVELOP |Windows Audio Session| |Waiting for device to close - DeviceDeleteList
2022-11-01 17:26:09.565623|DEVELOP |Windows Audio Session| |DeviceDeleteList::clear_queue - enter - DeviceDeleteList
2022-11-01 17:26:09.569611|DEVELOP |Windows Audio Session| |DeviceDeleteList::clear_queue - leave - DeviceDeleteList
2022-11-01 17:26:09.569611|DEVELOP |Windows Audio Session| |DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
2022-11-01 17:26:09.569611|DEVELOP |Windows Audio Session| |DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
2022-11-01 17:26:09.569611|DEVELOP |Windows Audio Session| |DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList

and regarding the crashdumps file, there is nothing in there.

I hope this data I provided could allow you to help me. I’ll appreciate it so much

The log shows nothing related.

The only thing i see here is that your audio device(s) disconnect often and do not answer.
Mayyyybeeeeeeeee this is a hint.

3 Likes

Well I appreciate your time. I couldn’t find any solution to this :frowning:

I have all my drivers updated and windows 10 as well. Idk what else I could do.

Thank you anyways

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