I lost all my data (solved)

Just to clarify on the importance of the recovery key. The only way as a company we can store your data and NOT have access to it is by having a recovery key that ONLY YOU can access. The reason it’s done in this way is for security and encryption. Your privacy and data is important to you, and we like to ensure it remains that way.

When it comes to your recovery key it is vital you keep hold of it hence why we send you this notification:

grafik

It is so important because we do not have access to it, you are the only person with this key. We have no way to get access to this key and therefore no access to your personal data, settings, bookmarks or configuration at all; it is altogether a much more secure system, the way it should be.

If you want to change your password on our system at any time that’s fine, nothing will have to be changed. But if you perform a password reset (because you lost your password), as stated on the message above, you will need to use the recovery key (because your encryption changed) to then recover your data.

I’m not going to fully explain the security and encryption process in great detail, but easiest way to think of it is you have 2 house keys:

  • your password
  • your recovery key

If you lose your main key (password) you have a backup key (recovery). It wouldn’t be a very secure system if when you lost your house key, you asked the person who sold you the house to let you in because they kept a spare key… just in case…

So look after your recovery key :wink:

I’m glad it’s all resolved though.

8 Likes