myTeamSpeak ID is invalid / Server could not validate it

amespd · January 3, 2021, 11:43pm

Hey,

For a few days now I have a problem with my TS3 running on a VPS. Anytime a user connects to the server they get a message that

"The TeamSpeak server could not validate your myTeamSpeak ID. Some myTeamSpeak related services are not available.
Reconnecting might solve the issue.
myTeamSpeak ID is invalid"

I have all the necessary ports opened. Tried everything that I could come up with but no luck. Tried to reinstall, completely rebuild the VPS, different OS, doing some password changes on myTeamSpeak and everything, but nothing helps.

As I see this is a reoccuring problem and some other folks have encountered the same problem in the previous days.

Some advice would be much appreciated, and if this is a TeamSpeak related issue and not a user-error a quick fix would be nice.

Thanks in advance,
Ames

Rikku · January 4, 2021, 12:07am

Your server may not be able to reach ts3services.teamspeak.com or port 443 TCP outgoing is blocked

Foen1337 · January 4, 2021, 10:17am

same problem. ping to ts3services.teamspeak.com works fine.
server log

2021-01-04 02:44:54.333988|INFO |ServerLibPriv | |failed to download revocation list - count: 1

Otshelnik_O · January 4, 2021, 11:12am

Same problem. The error appeared on December 31, 2020. The counter has already counted the error -29 times. All the necessary ports are open.
|INFO |ServerLibPriv | |failed to download revocation list - count: 29

StR · January 4, 2021, 11:41am

Same issue here. port 443 is open outgoing. SSL-connections are not intercepted. I can see the server making a connection. Started to fail the download around the 31. Did Teamspeak maybe forgot to renew a certificate?

I also tried a server completely exposed to the internet. Same difference. Fails to download the revocation list. And yes, time zone and system time was set correctly. So this should be on their end, not our servers.

Please advise (or fix your system).

Kakuro-San · January 4, 2021, 2:44pm

2021-01-04 13:01:28.328604|INFO |ServerLibPriv | |failed to download revocation list - count: 31

ME tooo ;(

support wake up

Retrofight · January 4, 2021, 5:05pm

I got the same problem. Since december 31

2020-12-26 08:59:15.205461|INFO |Query | |listening for http query on 0.0.0.0:10080, [::]:10080
2020-12-26 08:59:15.205682|INFO |CIDRManager | |updated query_ip_allowlist ips: 127.0.0.1/32, ::1/128,
2020-12-26 11:27:19.461007|INFO | | |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated
2020-12-27 11:27:19.507590|INFO | | |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated
2020-12-28 11:27:19.577471|INFO | | |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated
2020-12-29 11:27:19.645470|INFO | | |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated
2020-12-30 11:27:19.744688|INFO | | |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated
2020-12-31 11:27:19.605034|INFO |ServerLibPriv | |failed to download revocation list - count: 1
2020-12-31 14:27:19.670207|INFO |ServerLibPriv | |failed to download revocation list - count: 2
2020-12-31 17:27:19.742956|INFO |ServerLibPriv | |failed to download revocation list - count: 3

Rikku · January 4, 2021, 5:15pm

Please show us a full server log

amespd · January 4, 2021, 5:25pm

Server is reaching ts3services.teamspeak.com and 443 TCP out is enabled.

FakE · January 4, 2021, 6:31pm

Yeah don’t worry…

Seems to be an outtake of the services of TeamSpeak.
I’m experiencing the same issue on every instance. Starting at dec 31.

This shouldn’t negatively affect your server.

Retrofight · January 4, 2021, 6:54pm

I Haven’t noticed anything till now and i dont know where to search because :

TS_Dennis · January 5, 2021, 9:31am

We are investigating the revocation list issue, thank you for reporting this.

Foen1337 · January 5, 2021, 1:31pm

fixed for me thx.

amespd · January 5, 2021, 4:59pm

Thank you. It works now. Much appreciated.

Retrofight · January 5, 2021, 7:17pm

Seems fixed thank you.