myTeamspeak syncing: not_initialized

[iateyourcake]

Hey all,

so i can’t get the cloud sync to work. I am logged into my account - it says automatic sync but that is what my client log says when i try to add something into the synced area:

15/06/2020 13:51:16 SyncImpl Error Failed to force sync
15/06/2020 13:51:20 SyncImpl Error Failed to resume syncing: not_initialized

Everything else is working fine (as far as i can tell).

Best

[TS.ChrisR]

You are not connected to myTeamSpeak (please show more from log if that is the case) or account is Recovery mode (after a password reset)?

[iateyourcake]

thats the whole log.

15/06/2020 14:14:14 Info TeamSpeak Client 3.5.3 (2020-05-06 09:07:50)
15/06/2020 14:14:14 Info SystemInformation: Windows 10 (18363) x64 (AMD or Intel) Binary: 64bit
15/06/2020 14:14:14 Info Using hardware aes
15/06/2020 14:14:14 Direct Sound Debug setting timer resolution to 1ms -
15/06/2020 14:14:15 ClientUI Info OpenGL Info: LibGLES, Vendor: Google Inc., Renderer: ANGLE (NVIDIA GeForce RTX 2080 Ti Direct3D11 vs_5_0 ps_5_0), Version: OpenGL ES 2.0 (ANGLE 2.1.0.57ea533f79a7)
15/06/2020 14:14:15 Addons Info Checking for addon updates…
15/06/2020 14:14:15 Plugins Info Loading plugin: clientquery_plugin_win64.dll
15/06/2020 14:14:15 Query Info listening on 127.0.0.1:25639
15/06/2020 14:14:15 Plugins Info Loading plugin: gamepad_joystick_win64.dll
15/06/2020 14:14:15 Gamepad Plugin Info Found client raw input wnd proc
15/06/2020 14:14:15 Gamepad Plugin Info Cleared device list
15/06/2020 14:14:15 Plugins Info Loading plugin: teamspeak_control_plugin_win64.dll
15/06/2020 14:14:15 Gamepad Plugin Info Found device \?\HID#VID_046D&PID_C539&MI_02&COL03#7&34DA2102&0&0002#{4D1E55B2-F16F-11CF-88CB-001111000030}
15/06/2020 14:14:15 ControlPlugin Info Control Plugin started, accepting connections
15/06/2020 14:14:15 Gamepad Plugin Info Found device \?\HID#VID_19F7&PID_0003&MI_03&COL02#7&264CCFEF&0&0001#{4D1E55B2-F16F-11CF-88CB-001111000030}
15/06/2020 14:14:15 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
15/06/2020 14:14:15 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
15/06/2020 14:14:15 Addon Info Addon up to date.
15/06/2020 14:14:15 Addon Info Addon up to date.
15/06/2020 14:14:15 Info *** Time [BUILD_GUI]: 118
15/06/2020 14:14:15 Addon Info Addon up to date.
15/06/2020 14:14:15 Info *** Time [SERVERVIEW]: 134
15/06/2020 14:14:15 Info *** Time [SERVERVIEWMANAGER]: 146
15/06/2020 14:14:15 Info *** Time [MAINWINDOW]: 457
15/06/2020 14:14:15 Info *** Time [INIT]: 457
15/06/2020 14:14:15 ClientUI Info Qt version: 5.12.3
15/06/2020 14:14:15 ClientUI Info Using configuration location: C:\Users\cake\AppData\Roaming\TS3Client\settings.db
15/06/2020 14:14:15 Bookmarks Info Collecting autoconnect bookmarks
15/06/2020 14:14:15 ClientUI Info Last update check was: Mon Jun 15 07:23:36 2020
15/06/2020 14:14:15 Info Statistics report: Not yet, next report on Sat Jun 27 11:40:04 2020
15/06/2020 14:14:16 Newsticker Info Newsticker next check: Tue Jun 16 13:36:18 2020 GMT
15/06/2020 14:16:01 SyncImpl Error Failed to force sync
15/06/2020 14:16:30 SyncImpl Error Failed to resume syncing: not_initialized

[TS.ChrisR]

In that case i tend to the second thing i wrote.
You did reset your password and did not enter any recovery key yet?

[iateyourcake]

can i just put the recovery key somewhere to test it? and if so, where? i’ve never been asked for it?

[TS.ChrisR]

You should get asked on each start or see a blue icon with an exclamation mark in it.

Unable to decrypt data

[myTeamspeak 1] You can click the notification or there should be a yellow exclamation mark that you can do a right click. These will open a new window asking you to enter the recovery key or the Fallback button. This Fallback option will erase the information currently in your myTeamSpeak account but will allow you to use the same email address/account for further use. Simply re-input the lost information. Unfortunately this is the only course of action once you have lost your key. At the …

But only when you did reset your password! You did not answer this yet.

[iateyourcake]

oh sorry - i did, long time ago. but i never recieved that popup that i should enter the key.

wow i just found out that you can right click the exclamation mark, well hidden feature. so should i put in my recovery key and use the fallback? because right now i can’t sync or access anything and my recovery key is not restoring anything. or do i misunderstand the usage?

[TS.ChrisR]

You use the recovery key!
Only use fallback in case you do not have a recovery key that matches current account encryption . Or else you will loose all synced data.

[iateyourcake]

ha! It seems like now it is working. Thanks a lot!