myTeamspeak syncing: not_initialized

Hey all,

so i can’t get the cloud sync to work. I am logged into my account - it says automatic sync but that is what my client log says when i try to add something into the synced area:

15/06/2020 13:51:16 SyncImpl Error Failed to force sync
15/06/2020 13:51:20 SyncImpl Error Failed to resume syncing: not_initialized

Everything else is working fine (as far as i can tell).

Best

You are not connected to myTeamSpeak (please show more from log if that is the case) or account is Recovery mode (after a password reset)?

1 Like

thats the whole log.

15/06/2020 14:14:14 Info TeamSpeak Client 3.5.3 (2020-05-06 09:07:50)
15/06/2020 14:14:14 Info SystemInformation: Windows 10 (18363) x64 (AMD or Intel) Binary: 64bit
15/06/2020 14:14:14 Info Using hardware aes
15/06/2020 14:14:14 Direct Sound Debug setting timer resolution to 1ms -
15/06/2020 14:14:15 ClientUI Info OpenGL Info: LibGLES, Vendor: Google Inc., Renderer: ANGLE (NVIDIA GeForce RTX 2080 Ti Direct3D11 vs_5_0 ps_5_0), Version: OpenGL ES 2.0 (ANGLE 2.1.0.57ea533f79a7)
15/06/2020 14:14:15 Addons Info Checking for addon updates…
15/06/2020 14:14:15 Plugins Info Loading plugin: clientquery_plugin_win64.dll
15/06/2020 14:14:15 Query Info listening on 127.0.0.1:25639
15/06/2020 14:14:15 Plugins Info Loading plugin: gamepad_joystick_win64.dll
15/06/2020 14:14:15 Gamepad Plugin Info Found client raw input wnd proc
15/06/2020 14:14:15 Gamepad Plugin Info Cleared device list
15/06/2020 14:14:15 Plugins Info Loading plugin: teamspeak_control_plugin_win64.dll
15/06/2020 14:14:15 Gamepad Plugin Info Found device \?\HID#VID_046D&PID_C539&MI_02&COL03#7&34DA2102&0&0002#{4D1E55B2-F16F-11CF-88CB-001111000030}
15/06/2020 14:14:15 ControlPlugin Info Control Plugin started, accepting connections
15/06/2020 14:14:15 Gamepad Plugin Info Found device \?\HID#VID_19F7&PID_0003&MI_03&COL02#7&264CCFEF&0&0001#{4D1E55B2-F16F-11CF-88CB-001111000030}
15/06/2020 14:14:15 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
15/06/2020 14:14:15 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
15/06/2020 14:14:15 Addon Info Addon up to date.
15/06/2020 14:14:15 Addon Info Addon up to date.
15/06/2020 14:14:15 Info *** Time [BUILD_GUI]: 118
15/06/2020 14:14:15 Addon Info Addon up to date.
15/06/2020 14:14:15 Info *** Time [SERVERVIEW]: 134
15/06/2020 14:14:15 Info *** Time [SERVERVIEWMANAGER]: 146
15/06/2020 14:14:15 Info *** Time [MAINWINDOW]: 457
15/06/2020 14:14:15 Info *** Time [INIT]: 457
15/06/2020 14:14:15 ClientUI Info Qt version: 5.12.3
15/06/2020 14:14:15 ClientUI Info Using configuration location: C:\Users\cake\AppData\Roaming\TS3Client\settings.db
15/06/2020 14:14:15 Bookmarks Info Collecting autoconnect bookmarks
15/06/2020 14:14:15 ClientUI Info Last update check was: Mon Jun 15 07:23:36 2020
15/06/2020 14:14:15 Info Statistics report: Not yet, next report on Sat Jun 27 11:40:04 2020
15/06/2020 14:14:16 Newsticker Info Newsticker next check: Tue Jun 16 13:36:18 2020 GMT
15/06/2020 14:16:01 SyncImpl Error Failed to force sync
15/06/2020 14:16:30 SyncImpl Error Failed to resume syncing: not_initialized

In that case i tend to the second thing i wrote.
You did reset your password and did not enter any recovery key yet?

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can i just put the recovery key somewhere to test it? and if so, where? i’ve never been asked for it? :thinking:

You should get asked on each start or see a blue icon with an exclamation mark in it.

But only when you did reset your password! You did not answer this yet.

1 Like

oh sorry - i did, long time ago. but i never recieved that popup that i should enter the key.

wow i just found out that you can right click the exclamation mark, well hidden feature. :slight_smile: so should i put in my recovery key and use the fallback? because right now i can’t sync or access anything and my recovery key is not restoring anything. or do i misunderstand the usage?

You use the recovery key!
Only use fallback in case you do not have a recovery key that matches current account encryption . Or else you will loose all synced data.

1 Like

ha! It seems like now it is working. Thanks a lot! :slight_smile:

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