moved by moderator
Hello, trying to change my password without succeed I had to use the “reset password” option.
The system let me know that I needed my recovery key (ok, I have it stored since years ago), but at the moment of use it, it didn’t work!
Thinking that I can recover my accesses doing it manually and asking again to the servers’ masters for permissions, I tried to use the option “Alternative Option” (Deleting all) but again without succeed.
Since hours ago I’m trying desperate to request a new recovery key or to make the procedure called as “Fallback”, but not any explanation typed in the FAQ or posted in the forum are working.
Anyone could help me to solve this problem?, at least even losing my data I’d like to recover my account synchronization feature.