Not able to login

My myteamspeak account has disappeared.

When I try to change my avatar in the TS5 client, the client asks me to log back in. I entered my account password and it prompted that my account password was incorrect.
I tried to log back in on the webpage but it still prompts for an incorrect account password. I then tried to reset my password and it prompted me that the account did not exist.

When I re-registered, it prompted me that my username was already taken, here is my account information, can you help me locate the problem?

Username: Cettiidae
Email: [email protected]

Thank you for sharing this information. I will forward this to our Team to find our what happened to this account. This will happen tomorrow in the early morning ~ 2023-08-28T06:00:00Z

I will respond when I know anything.

You are using another account here because you also can’t login here?

1 Like

Yep, he is friend of mine. :rofl:

moved by moderator.

i tried to


log in but “invalid email address or password”
i tried again, but it doesn’t work
then i tried to “Reset Password”,but it tells me “no account found”
i asked some of my friends (china), some of them can’t sign in either.
But i actually have signed up on 24th August(screenshot of my email attached)
my email: [email protected]
my username: Meat_bun

@KuLiPa @Meatbun666

We found and resolved the issue. Your accounts should work again.

4 Likes

Thanks for your help, My account has been restored :heart:

2 Likes

thank u

My myteamspeak account has disappeared.

The client asks me to log back in. I entered my account password and it prompted that my account password was incorrect.
I tried to log back in on the webpage but it still prompts for an incorrect account password. I then tried to reset my password and it prompted me that the account did not exist.

When I re-registered, it prompted me that my username was already taken, here is my account information, can you help me locate the problem?

Username: MAXIMUS-EXTREME
Email: [email protected]

@strix999998 Please retry in an hour.

2 Likes

My friend encountered the same problem :cry:
Could you please help him? Thank you!

ID:kousaka
email:[email protected]

Fixed.

3 Likes

2023-08-30T09:00:00Z we will fix all affected accounts at once.

We are forced to wait till then.

5 Likes