NPL License expired before End Date

Hello.

My friend has an NPL license, the server has been running with it for years.
A month ago, the license was automatically renewed, the date was also changed in it. However, he is unable to start his server now because he writes that it has expired, even though it seems to have been renewed. What to do then?

If it says it is expired then it wasn’t renewed.
That’s all i can say without seeing any log.

Here it is.

2020-08-13 10:40:08.068308|INFO |Accounting | |Licensing Information
2020-08-13 10:40:08.068404|INFO |Accounting | |type : Non-Profit License
2020-08-13 10:40:08.068423|INFO |Accounting | |starting date : Wed Jul 1 00:00:00 2020
2020-08-13 10:40:08.068432|INFO |Accounting | |ending date : Sat Feb 6 00:00:00 2021
2020-08-13 10:40:08.068440|INFO |Accounting | |max virtualservers: 10
2020-08-13 10:40:08.068455|INFO |Accounting | |max slots : 512
2020-08-13 10:40:08.836261|INFO | | |Puzzle precompute time: 744
2020-08-13 10:40:08.836553|INFO |FileManager | |listening on 0.0.0.0:30034, [::]:30034
2020-08-13 10:40:09.128038|INFO |Query | |listening for query on 0.0.0.0:10012, [::]:10012
2020-08-13 10:40:09.128092|INFO |CIDRManager | |updated query_ip_whitelist ips: 127.0.0.1/32, ::1/128,
2020-08-13 10:40:09.513465|INFO | | |Increased protection level to: 1
2020-08-13 10:41:08.358735|ERROR |Accounting | |license expired, shutting down!
2020-08-13 10:41:15.026350|INFO | | |Decreased protection level to: 0
2020-08-13 11:41:08.452306|ERROR |Accounting | |license expired, shutting down!
2020-08-13 12:00:21.405734|INFO |VirtualSvrMgr | |startServer() VirtualServer(2) started

Is this in server 3.12.1 ?
In case it is then the license was revoked (i guess).

Can you send me the email the license was registered to in a private message?

2 Likes

Yes of course (i writed)

Got feedback from our Sales department.
That license was revoked after breaking the agreement more than once.

3 Likes

My friend did not receive an email! My friend has no warning, no threat. But on what basis was it taken? What are you talking about? I don’t get an explanation for that.

A license mostly gets revoked when they violate the guidelines of this license model/type. We’re basically talking about the Non-Profit agreement. You (or your friend) need to get in touch with the sales support about this matter — after this process, you may can receive some more informations. But currently, I’m not sure if this license is ever going to get renewed once more.

Thank you, but that’s the point. I know the policies and regulations. I didn’t break anything. I’ve been using it for years.

Now you are talking about yourself and not your friend :face_with_raised_eyebrow: ?
Your friend was never allowed to give out that license to anyone else. That’s also not allowed.

As MCG wrote you need to contact the Sales department to get support for this. I can only tell you what i got from Sales and i won’t give out details here in public.

5 Likes

My friend’s. He didn’t share it. I speak out of habit on my own behalf. (And because of the google translator)

We start to get a little confused with my friend. It is clear that the license has been extended until 2021. And they said it was expired. What is this nonsense?

The renewal is an automated process.
The license simply got revoked after the renewal.
(which has been done manually)
Maybe because you have been reported etc.

There’s no confusion about the reason.

Contact the sales department for detailed information since nobody in this forum can help you with this kind of issue.

twitch instagram twitter facebook