NPL License expired

Dear TeamSpeak team,

we’re using our TeamSpeak server as a gaming clan since years with an NP license.
After changing our hosted server machine, our TS server doesn’t run anymore. The log file says, that the license has expired.

2021-01-16 17:02:50.534989|ERROR   |Accounting    |   |License ID: 585518 expired
2021-01-16 17:02:50.534989|ERROR   |Accounting    |   |license is invalid!

How / where can I fix that?

Stay healthy and best regards

Tom

Hello TomberWolf

The Forum Language is English, so please next time write in English. :slight_smile:

So than please contact the Sales Support for this case. Only the Sales team can tell you the reason.

Click here to create a Support Ticket and make sure you select Sales & Licensing

1 Like

I’m sorry, I edited my post.

1 Like

Blockquote 2021-08-28 01:36:48.531000|INFO |ServerLibPriv | |TeamSpeak 3 Server 3.13.6 (2021-06-09 10:22:37)
2021-08-28 01:36:48.531000|INFO |ServerLibPriv | |SystemInformation: Windows 7 SP1 (7601) x64 (AMD or Intel) Binary: 64bit
2021-08-28 01:36:48.531000|INFO |ServerLibPriv | |Using hardware aes
2021-08-28 01:36:48.532000|INFO |DatabaseQuery | |dbPlugin name: SQLite3 plugin, Version 3, ©TeamSpeak Systems GmbH
2021-08-28 01:36:48.532000|INFO |DatabaseQuery | |dbPlugin version: 3.11.1
2021-08-28 01:36:48.532000|INFO |DatabaseQuery | |checking database integrity (may take a while)
2021-08-28 01:36:48.558000|ERROR |Accounting | |License ID: 629685 expired
2021-08-28 01:36:48.558000|ERROR |Accounting | |license is invalid!
2021-08-28 01:36:48.558000|INFO |Accounting | |Licensing Information
2021-08-28 01:36:48.558000|INFO |Accounting | |licensed to : Anonymous
2021-08-28 01:36:48.558000|INFO |Accounting | |type : No License
2021-08-28 01:36:48.558000|INFO |Accounting | |starting date : Thu Oct 1 00:00:00 2020
2021-08-28 01:36:48.558000|INFO |Accounting | |ending date : Tue Nov 1 00:00:00 2022
2021-08-28 01:36:48.558000|INFO |Accounting | |max virtualservers: 1
2021-08-28 01:36:48.558000|INFO |Accounting | |max slots : 32
2021-08-28 01:36:49.382000|INFO | | |Puzzle precompute time: 814
2021-08-28 01:36:49.382000|INFO |FileManager | |listening on 0.0.0.0:48905, [::]:48905
2021-08-28 01:36:49.384000|INFO |Query | |Using a query thread pool size of 2
2021-08-28 01:36:49.407000|ERROR |VirtualSvrMgr | |loading VirtualServer(1) failed to start, error: max slot limit reached
2021-08-28 01:36:49.408000|INFO |Query | |listening for query on 0.0.0.0:10011, [::]:10011
2021-08-28 01:36:49.408000|INFO |Query | |listening for ssh query on 0.0.0.0:10022, [::]:10022
2021-08-28 01:36:49.408000|INFO |CIDRManager | |updated query_ip_allowlist ips: 127.0.0.1/32, 108.168.240.66/32,
2021-08-28 01:36:49.408000|WARNING |ServerMain | |Warning - name ‘query_ip_whitelist’ from file ts3server.ini is deprecated (but understood), please use the new name ‘query_ip_allowlist’ instead.
2021-08-28 01:36:49.408000|WARNING |ServerMain | |Warning - name ‘query_ip_blacklist’ from file ts3server.ini is deprecated (but understood), please use the new name ‘query_ip_denylist’ instead.

How can i correct this as i’m unable to use the server

Hello, you must contact support via https://support.teamspeak.com/hc/en-us/requests/new

cordially

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