Server is restarting every 2 hours

Hey there,

My server has been on 24/7 for the past few years now. All of a sudden in the past couple of days, it began periodically stopping approximately every 2 hours (according to logs). There is nothing out of the ordinary in the logs, it just shows the usual startup messages.

Prior to checking the logs just now, I had not even connected to host machine since updating to the latest server release many months ago. I did nothing to provoke a change in behavior.

_0.log

2020-10-14 23:05:02.008129|INFO    |ServerLibPriv |   |TeamSpeak 3 Server 3.12.1 (2020-03-27 10:38:47)
2020-10-14 23:05:02.017611|INFO    |ServerLibPriv |   |SystemInformation: Linux 3.10.0-1062.18.1.el7.x86_64 #1 SMP Tue Mar 17 23:49:17 UTC 2020 x86_64 Binary: 64bit
2020-10-14 23:05:02.017688|INFO    |ServerLibPriv |   |Using hardware aes
2020-10-14 23:05:02.018749|INFO    |DatabaseQuery |   |dbPlugin name:    SQLite3 plugin, Version 3, (c)TeamSpeak Systems GmbH
2020-10-14 23:05:02.018801|INFO    |DatabaseQuery |   |dbPlugin version: 3.11.1
2020-10-14 23:05:02.019199|INFO    |DatabaseQuery |   |checking database integrity (may take a while)
2020-10-14 23:05:02.130376|WARNING |Accounting    |   |Unable to open licensekey.dat, falling back to limited functionality
2020-10-14 23:05:02.130696|INFO    |Accounting    |   |Licensing Information
2020-10-14 23:05:02.130729|INFO    |Accounting    |   |licensed to       : Anonymous
2020-10-14 23:05:02.130749|INFO    |Accounting    |   |type              : No License
2020-10-14 23:05:02.130781|INFO    |Accounting    |   |starting date     : Sat Feb  1 00:00:00 2020
2020-10-14 23:05:02.130802|INFO    |Accounting    |   |ending date       : Mon Feb  1 00:00:00 2021
2020-10-14 23:05:02.130820|INFO    |Accounting    |   |max virtualservers: 1
2020-10-14 23:05:02.130836|INFO    |Accounting    |   |max slots         : 32
2020-10-14 23:05:03.150288|INFO    |              |   |Puzzle precompute time: 969
2020-10-14 23:05:03.150657|INFO    |FileManager   |   |listening on [redacted]
2020-10-14 23:05:03.210708|INFO    |Query         |   |listening for query on [redacted]
2020-10-14 23:05:03.211027|INFO    |Query         |   |listening for ssh query on 0.0.0.0:10022, [::]:10022
2020-10-14 23:05:03.211121|INFO    |CIDRManager   |   |updated query_ip_whitelist ips: 127.0.0.1/32, ::1/128,

_1.log

2020-10-14 23:05:03.210197|INFO |VirtualServerBase|1 |listening on [redacted]

Logs like these are generated every time the server stops and starts, approximately every 2 hours. There is nothing else.

Is your server able to connect/reach the accounting server from TeamSpeak?
Please check it once

To check this, you may try to ping them.
This solved my problem once as well.

I can ping the servers just fine.

As of this morning, the server is no longer stopping. It’s unfortunate that I still have no idea what caused the problem. It must have been a problem with the host machine, so I’ll take it up with the provider next time.

I find myself with the same problem as you. Every hour client disconnect and server write 3 log file.

First log :
############

2024-09-14 09:45:22.106844|INFO |VirtualServerBase|1 |listening on 0.0.0.0:9987, [::]:9987
2024-09-14 10:37:39.310725|INFO |PktHandler |1 |Cleaning up connection because of 13 resends of COMMAND packet
2024-09-14 10:37:39.310725|INFO |PktHandler |1 |Dropping client 4 because of resend timeout
2024-09-14 10:37:39.754154|INFO |PktHandler |1 |Cleaning up connection because of 13 resends of COMMAND packet
2024-09-14 10:37:39.754154|INFO |PktHandler |1 |Dropping client 2 because of resend timeout
2024-09-14 10:37:40.856344|INFO |PktHandler |1 |Cleaning up connection because of 13 resends of COMMAND packet
2024-09-14 10:37:40.856344|INFO |PktHandler |1 |Dropping client 3 because of resend timeout
2024-09-14 10:37:42.307721|INFO |PktHandler |1 |Cleaning up connection because of 13 resends of COMMAND packet
2024-09-14 10:37:42.307721|INFO |PktHandler |1 |Dropping client 1 because of resend timeout
2024-09-14 10:37:43.308031|INFO |PktHandler |1 |Cleaning up connection because of 13 resends of COMMAND packet
2024-09-14 10:37:43.308031|INFO |PktHandler |1 |Dropping client 5 because of resend timeout
############

Second log :

############
2024-09-14 10:41:12.370701|INFO |VirtualServerBase|1 |listening on 0.0.0.0:9987, [::]:9987
############

Then server restart and write the third log file.

Did you find what was the cause of the problem ?
I don’t know did happened, I just know that my fritz box did an update, then this problem appeared, but don’t know if it is related with fritz or if it is just coincidence.