[Solved] Update Issue

Matthew22000 · September 24, 2023, 1:04pm

I keep trying to update my client and it’s not working. Below is a log of the update download. Could you all help me with this issue?

Previous update session for v. 1695203293 found
Starting update process for client
Download / check product ini
Downloading ts3_client_win64.ini._lzma2_
Downloading ts3_client_win64.ini._lzma2_ finished
Downloading ts3_client_win64.ini.sig
Downloading ts3_client_win64.ini.sig finished
RSA check: true
Compiling download and replace list for client
Downloading files
Downloading bin_win64/D3Dcompiler_47.dll._lzma2_
Downloading bin_win64/Qt5Positioning.dll._lzma2_
Downloading bin_win64/Qt5PrintSupport.dll._lzma2_
Downloading bin_win64/Qt5Qml.dll._lzma2_
Downloading bin_win64/Qt5QmlModels.dll._lzma2_
Downloading bin_win64/Qt5Quick.dll._lzma2_
Downloading bin_win64/Qt5PrintSupport.dll._lzma2_ finished
Downloading bin_win64/Qt5QuickWidgets.dll._lzma2_
Downloading bin_win64/Qt5Positioning.dll._lzma2_ finished
Downloading bin_win64/Qt5Sql.dll._lzma2_
Downloading bin_win64/Qt5QmlModels.dll._lzma2_ finished
Downloading bin_win64/Qt5Svg.dll._lzma2_
Downloading bin_win64/Qt5Sql.dll._lzma2_ finished
Downloading bin_win64/Qt5WebChannel.dll._lzma2_
Downloading bin_win64/Qt5Svg.dll._lzma2_ finished
Downloading bin_win64/Qt5WebEngineCore.dll._lzma2_
Downloading bin_win64/Qt5WebChannel.dll._lzma2_ finished
Downloading bin_win64/Qt5WebEngineWidgets.dll._lzma2_
Downloading bin_win64/Qt5QuickWidgets.dll._lzma2_ finished
Downloading bin_win64/Qt5WebSockets.dll._lzma2_
Downloading bin_win64/Qt5WebEngineWidgets.dll._lzma2_ finished
Downloading bin_win64/QtWebEngineProcess.exe._lzma2_
Downloading bin_win64/Qt5WebSockets.dll._lzma2_ finished
Downloading bin_win64/changelog.txt._lzma2_
Downloading bin_win64/D3Dcompiler_47.dll._lzma2_ finished
Downloading bin_win64/createfileassoc.exe._lzma2_
Downloading bin_win64/Qt5Qml.dll._lzma2_ finished
Downloading bin_win64/error_report.exe._lzma2_
Downloading bin_win64/changelog.txt._lzma2_ finished
Downloading bin_win64/libEGL.dll._lzma2_
Downloading bin_win64/libEGL.dll._lzma2_ finished
Downloading bin_win64/libGLESv2.dll._lzma2_
Downloading bin_win64/createfileassoc.exe._lzma2_ finished
Downloading bin_win64/libcrypto-1_1-x64.dll._lzma2_
Downloading bin_win64/error_report.exe._lzma2_ finished
Downloading bin_win64/libssl-1_1-x64.dll._lzma2_
Downloading bin_win64/Qt5Quick.dll._lzma2_ finished
Downloading bin_win64/opengl32sw.dll._lzma2_
Downloading bin_win64/QtWebEngineProcess.exe._lzma2_ finished
Downloading bin_win64/package_inst.exe._lzma2_
Downloading bin_win64/libssl-1_1-x64.dll._lzma2_ finished
Downloading bin_win64/qtwebengine_devtools_resources.pak._lzma2_
Downloading bin_win64/libGLESv2.dll._lzma2_ finished
Downloading bin_win64/quazip.dll._lzma2_
Downloading bin_win64/package_inst.exe._lzma2_ finished
Downloading bin_win64/soundbackends/directsound_win64.dll._lzma2_
Downloading bin_win64/quazip.dll._lzma2_ finished
Downloading bin_win64/ts3client_win64.exe._lzma2_
Downloading bin_win64/soundbackends/directsound_win64.dll._lzma2_ finished
Downloading common_client/html/teamspeak5_intro/css/bootstrap.min.css._lzma2_
Downloading common_client/html/teamspeak5_intro/css/bootstrap.min.css._lzma2_ finished
Downloading common_client/html/teamspeak5_intro/css/overview.css._lzma2_
Downloading common_client/html/teamspeak5_intro/css/overview.css._lzma2_ finished
Downloading common_client/html/teamspeak5_intro/index.html._lzma2_
Downloading common_client/html/teamspeak5_intro/index.html._lzma2_ finished
Downloading common_client/html/teamspeak5_intro/js/bootstrap.min.js._lzma2_
Downloading bin_win64/qtwebengine_devtools_resources.pak._lzma2_ finished
Downloading common_client/html/teamspeak5_intro/js/jquery.slim.min.js._lzma2_
Downloading common_client/html/teamspeak5_intro/js/jquery.slim.min.js._lzma2_ finished
Downloading common_client/sound/default_male/settings.ini._lzma2_
Downloading common_client/html/teamspeak5_intro/js/bootstrap.min.js._lzma2_ finished
Downloading common_client/translations/qt_de.qm._lzma2_
Downloading common_client/sound/default_male/settings.ini._lzma2_ finished
Downloading common_client/translations/qt_es.qm._lzma2_
Downloading common_client/translations/qt_es.qm._lzma2_ finished
Downloading common_client/translations/qt_de.qm._lzma2_ finished
Downloading common_client/translations/qt_fr.qm._lzma2_
Downloading common_client/translations/qt_ja.qm._lzma2_
Downloading bin_win64/libcrypto-1_1-x64.dll._lzma2_ finished
Downloading common_client/translations/qt_pl.qm._lzma2_
Downloading common_client/translations/qt_ja.qm._lzma2_ finished
Downloading common_client/translations/qt_ru.qm._lzma2_
Downloading common_client/translations/qt_pl.qm._lzma2_ finished
Downloading common_client/translations/qt_fr.qm._lzma2_ finished
Downloading common_client/translations/qt_ru.qm._lzma2_ finished
Downloading bin_win64/opengl32sw.dll._lzma2_ finished
Downloading bin_win64/ts3client_win64.exe._lzma2_ finished
Downloading bin_win64/Qt5WebEngineCore.dll._lzma2_ finished
Starting file updates
add/replace D3Dcompiler_47.dll._lzma2_
add/replace Qt5Core.dll._lzma2_
add/replace Qt5Gui.dll._lzma2_
Could not unpack 'C:/Users/MattC/AppData/Local/Temp/teamspeak_temp_0/Qt5Core.dll._lzma2_' to 'C:/Users/MattC/AppData/Local/Programs/TeamSpeak 3 Client/Qt5Core.dll'
Could not unpack 'C:/Users/MattC/AppData/Local/Temp/teamspeak_temp_0/Qt5Gui.dll._lzma2_' to 'C:/Users/MattC/AppData/Local/Programs/TeamSpeak 3 Client/Qt5Gui.dll'
rolling back file updates
Update cancelled

Rikku · September 25, 2023, 2:49am

Hello @Matthew22000,

You can download the newest Client Version from here: https://files.teamspeak-services.com/releases/client/3.6.2/TeamSpeak3-Client-win64-3.6.2.exe

This is the latest Installer that should work.

Matthew22000 · September 25, 2023, 1:38pm

When I try to update it shows this error:

Rikku · September 26, 2023, 1:30am

Try to start the Setup with Administrator Rights, or try to change the Installation Path.

Holikov_Kirill · October 5, 2023, 10:31am

The same trouble. Administrator Rights didn’t help(

Matthew22000 · October 5, 2023, 5:50pm

I was able to get it to update. It turns out that somehow, I had a stuck Teamspeak client that couldn’t be opened. I just went into my task manager and closed it. After that, it worked!

TS.ChrisR · October 9, 2023, 11:15am

@Matthew22000 @Holikov_Kirill

Can you please tell me what plugins the client does use?
You can find a list under Tools > Options > Addons.
Does your client close at all?
To check this open the Task Manager and what if the process disappears and if it takes a while.

Holikov_Kirill · October 10, 2023, 11:23am

I unistalled TeamSpeak + manually deleted all left files in “D:\TeamSpeak” (where I have it installed). Then I downloaded the file from https://files.teamspeak-services.com/releases/client/3.6.2/TeamSpeak3-Client-win64-3.6.2.exe and just installed the latest version.
I think the key here was in the complete deletion of the local files.