Sorry! The password reset request has been rejected. Please, finish the ongoing email change process first

Hey, i changed the email of my main acc (not this one) and while the email validation was in progress i also changed the password. Now i cant login to my acc to validate my email or to change the password. I’m completely locked out.

Who can i talk to? Who can help me?

Thanks for your help.

There is no way to reset your password while your email process is unfinished!
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You still got your old email where password request was done on or it was rejected from our service.

5 Likes

wow, my bad. It works. thanks!

Hello, I keep getting an error message saying that something is wrong with my email address or it’s not assigned! What should I do?

I can’t correct my domain redirects this way – I keep getting the same message!

Very Thank You

I have logged in and out several times, reset the password, deleted all the links, and then it worked.. thanks

Hello,

I have reset my password through the website about 3 days ago and since then cant change my server nickname in the myteamspeak panel. The error I am getting is:

Sorry! The password reset request has been rejected. Please, finish the ongoing email change process first

Which doesnt make sense, since I changed my password to a new password. I can also create new Server nicknames, but not change existing ones. I want to move my teamspeak server to a new IP adress, so I will have to change it.

Is there some kind of cooldown period after resetting the password? I couldnt find anything relating to that.

Thanks in advance for any help

Best

You can’t perform a password reset when you still have a pending email change. So you’ll first need to verify the new email and then you can perform the password reset.

2 Likes

This is not the same problem, my password reset is completed and i get the error message while changing the server nickanme (the name you can use instead of an IP).