Teamspeak Server not loading avatars and icons

Good evening,

I have the following problem: I have emptied the cache and now I can only see a few icons and avatars. When I look in the client log, I find the following line several times:

2020-08-03 16: 17: 03.454669 | INFO | ClientUI | | Request already running, aborting avatar request
2020-08-03 16: 17: 04.908321 | INFO | | | Failed to download remote image: Connection denied 1
2020-08-03 16: 17: 04.908816 | INFO | | | Failed to download remote image: Connection denied 1
2020-08-03 16: 17: 04.909807 | INFO | | | Failed to download remote image: Connection denied 1
2020-08-03 16: 17: 04.910303 | INFO | | | Failed to download remote image: Connection denied 1

I am admin of the Teamspeak server, I set the upload for every user to infinite with -1, but still no avatars and icons are shown to me.

Does somebody has any idea? Port 30033 is open and can be reached without problems.
Server Version: 3.12.1, Linux Debian!

avatar|200x321

The message is clearly saying that the the connection to the IP and or Port was denied from the machine where the TS server is running on.

Make sure the port is open for the right IP and that you did setup your firewall rules to accept connections to the port.
Maybe your host is blocking the traffic?

Ps. the remote image message happens when an image was loaded from a target that is not the TeamSpeak server.
Like you host your server banner and set https://example.com/images/272x92.png as your banner.

2 Likes

I have unlimited traffic, no limits. I have deactivated the firewall.
The right ip was used, the port 30033 is open and works without problems.

I don´t know what is wrong …

If all of that is true then you would not have any problem. But you have.

On of the things i mentioned in my first post.
Maybe you did setup wrong IP in your server.ini/start parameter?

Ps upload is for uploading to server.
Download is to download from server.

1 Like

This is my ts3server.ini:

machine_id=
default_voice_port=9987
voice_ip=0.0.0.0
licensepath=
filetransfer_port=30033
filetransfer_ip=0.0.0.0
query_port=10011
query_ip=0.0.0.0
query_ip_whitelist=query_ip_whitelist.txt
query_ip_blacklist=query_ip_blacklist.txt
dbplugin=ts3db_sqlite3
dbpluginparameter=
dbsqlpath=sql/
dbsqlcreatepath=create_sqlite/
dbconnections=10
logpath=logs
logquerycommands=0
dbclientkeepdays=999999
dblogkeepdays=360
logappend=0
no_permission_update=0
query_protocols=raw
crashdumps_path=crashdumps/

those are different

Sorry, I made a mistake. I changed the port back to 30033 and restarted the Teamspeak server, but the problem persists.

Can you please post the first lines from log of the server and the errors you get in the server chat (from TS3 client).

Somehow i miss errors i would expect. Have not seen any icon error so far.

1 Like

Client Log:

2020-08-04 18:42:07.803747|INFO    |Newsticker    |   |Newsticker next check: Mi Aug 5 10:50:34 2020 GMT
2020-08-04 18:42:07.808211|INFO    |ClientUI      |1  |Connect status: Connecting
2020-08-04 18:42:07.856446|DEVELOP |PktHandler    |1  |Puzzle solve time: 5
2020-08-04 18:42:07.946355|INFO    |ClientUI      |1  |Connect status: Connected
2020-08-04 18:42:07.976525|INFO    |ClientUI      |1  |Connect status: Establishing connection
2020-08-04 18:42:08.049436|INFO    |ClientUI      |1  |Connect status: Connection established
2020-08-04 18:42:08.181944|INFO    |ClientUI      |   |Request already running, aborting avatar request
2020-08-04 18:42:08.188392|INFO    |ClientUI      |   |Request already running, aborting avatar request
2020-08-04 18:42:08.193352|INFO    |ClientUI      |   |Request already running, aborting avatar request
2020-08-04 18:42:08.198808|INFO    |ClientUI      |   |Request already running, aborting avatar request
2020-08-04 18:42:08.203767|INFO    |ClientUI      |   |Request already running, aborting avatar request
2020-08-04 18:42:31.126385|INFO    |ClientUI      |   |Request already running, aborting avatar request
2020-08-04 18:42:31.143249|INFO    |ClientUI      |   |Request already running, aborting avatar request
2020-08-04 18:42:31.144738|INFO    |ClientUI      |   |Request already running, aborting avatar request

<20:43:54> Transfer “icon_1137321100” berichtet: (lost file transfer connection)
<20:43:54> Transfer “icon_3982285710” berichtet: (lost file transfer connection)
<20:43:59> Transfer “icon_219878540” berichtet: (lost file transfer connection)

I checked again in the folder of the server whether these icons are there, they are definitely there.

Server Log:

2020-08-04 11:37:02.387884|INFO |ServerLibPriv | |TeamSpeak 3 Server 3.12.1 (2020-03-27 10:38:47)
2020-08-04 11:37:02.388031|INFO |ServerLibPriv | |SystemInformation: Linux 4.19.0-10-amd64 #1 SMP Debian 4.19.132-1 (2020-07-24) x86_64 Binary: 64bit
2020-08-04 11:37:02.388059|INFO |ServerLibPriv | |Using hardware aes
2020-08-04 11:37:02.388784|INFO |DatabaseQuery | |dbPlugin name: SQLite3 plugin, Version 3, ©TeamSpeak Systems GmbH
2020-08-04 11:37:02.388812|INFO |DatabaseQuery | |dbPlugin version: 3.11.1
2020-08-04 11:37:02.389079|INFO |DatabaseQuery | |checking database integrity (may take a while)
2020-08-04 11:37:02.493159|INFO |Accounting | |Licensing Information
2020-08-04 11:37:02.493207|INFO |Accounting | |type : Non-Profit License
2020-08-04 11:37:02.493233|INFO |Accounting | |starting date : Sat Feb 29 00:00:00 2020
2020-08-04 11:37:02.493254|INFO |Accounting | |ending date : Sat Sep 19 00:00:00 2020
2020-08-04 11:37:02.493271|INFO |Accounting | |max virtualservers: 10
2020-08-04 11:37:02.493289|INFO |Accounting | |max slots : 512
2020-08-04 11:37:03.465051|INFO | | |Puzzle precompute time: 938
2020-08-04 11:37:03.465419|INFO |FileManager | |listening on 0.0.0.0:30033
2020-08-04 11:37:03.587919|INFO |Query | |listening for query on 0.0.0.0:10011
2020-08-04 11:37:03.587992|INFO |CIDRManager | |updated query_ip_whitelist ips: 127.0.0.1/32, xxx.xxx.xxx.xxx/32,
2020-08-04 12:53:56.773224|INFO | | |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated

The only idea i have left (even when it makes no sense):
Could it be that you are connected via IPv6?

Add ,:: behind all locations where IP is 0.0.0.0 in your ini and then restart the server instance.
Example: filetransfer_ip=0.0.0.0,::

If that still does not help then from my knowledge it can’t be that port is open or forwarded to right IP.

1 Like

It sounds crazy now, but since I installed my Teamspeak Client 64 bit on another partition, all icons and avatars have been loading! Could Windows on C be causing the problem? I have been using the Windows 10 H2 build for 1 week.

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