Hey,
are there any updates on the ongoing packetloss problem? It really starts to annoy our community, this is already going on for like 2 weeks now.
We event set up a few of our slots to the NY server, but that can’t be the long term solution 
I hope to have an update for all of you tomorrow.
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One working Workaroud is, to use an VPN,
Because the routing is another, you dont have packet loss.
But it still should be fixed.
The reports have been forwarded to the hoster and we are now waiting for them to solve this issue.
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ok hope they will fix it soon. now i cant connect to my server anymore… whats about free days or refund for not working servers ? ok still a telekom thing, with hotspot and vodafone it works …
Once the issue is resolved we will take necessary steps to compensate affected users.
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ok thanks
Same XD
We’ve got new information from our Hoster and they said that the packet loss issue should now be fixed.
Please let us know if you still encounter any issues.
Regarding partial refunds:
I will get that forwarded and will post again once I have an update on that.
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thanks Leon, great support
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Thx Leon, really appreciate your engagement and communication!
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We’ve now decided on how to compensate affected users.
We are issuing a credit to the the users that reached out / provided information to help solve this issue and who have a matching Stripe account.
Please note this is not a refund. This credit will apply only to those who have not canceled their subscription.
Thank you for your support and your patience. If you have any further questions please reach out to [email protected] they will help you with any further questions.
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Hi,
Sorry for bumping this up
My Actual Package loss is 25% in average with a top loss of more than 30 %
ISP is Vodafone
Any Idea how to fix it ?
That’s because Telekom just has extremely high peering prices, and many providers simply don’t want to pay them which I personally understand. That’s why net neutrality is so important!
I have no idea why I have lots of packet loss for no reasons , in game i have 18ms, everything is working well, but ts I have 40% packet loss:
To proceed, we’ll need some additional personal information from you.
Please contact [email protected], and our support team will let you know which details are required so we can forward the issue to our IT team and hosting provider.
In the meantime you may try using a VPN to improve connection.
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@LeonMarcelHD , VPN looks like a nice workaround, I have no issues now.
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