I am using the Community Server Feature and for some days now the package loss is very noticable, also other users has the same problem on the server, on other servers it is fine. It started some weeks ago, where it happens sometimes, but now it feels like it is getting worse and worse, like the server is degrading. One day, it was nearly unusable for some hours. Are there any action I can take or any tips on the topic?
Using the Ts6 Client
Could you send me the password or create a temporary password for the server via DM so I can check on the server directly?
Hello TeamSpeak Team,
I’ve been using a TeamSpeak 6 server for the past 8 days, hosted in the Frankfurt 2 (Germany) region, with the following details:
Since the beginning, both I and other users have been experiencing packet loss and unstable connections. These issues do not occur when connecting to official TeamSpeak communities, so it seems specific to this hosted instance.
In addition, country flags are not being displayed in the user list, while they show correctly on official servers.
I’ve attached two screenshots illustrating both issues.
Could you please look into this or let me know if there is anything I can do on my side to resolve it?
Thank you very much for your support.
Best regards,
Arshloch
We are looking into it.
Based on the information I got from yesterdays report this seems to be related to their ISP, in this case Telekom.
Sorry for the inconvenience and we’ll let you know once we have an update for that.
To further investigate this issue and be sure that we are on the correct path we would like to have more detailed information.
Your ISP:
Average packet loss:
Maximum packet loss:
Optional:
A location estimate within Germany: North, East, South, West
Hi Leon,
we have different ones but here a little list:
Northern Germany with Vodafone Kabeldeutschland,
Eastern Germany with Telekom
Central Germany with Telekom
Western Germany with 1&1
Southern Germany with a unknown ISP as of writing the comment.
Everyone has packet loss but not always at the same severity.
NOTABLE: packet loss is not always the same, it mostly occours in the Evening time, at some point at night the loss goes down again. Also it’s always incomming packet loss for the users.
Over the past observations we were averaging around 11 to 12%, with a maximum we noted down to be around 20%
Kind regards, olluem
Hi There,
There are packet losses when we connect to the community I purchased via Teamspeak. Packet loss rises and then drops suddenly. But everyone on the whole server has this problem
Best Regards.
Might be ddos or server overload.
Please also provide me with the following information:
Hello,
I have the same issue like the people above.
Continuously package loss of ~10 Percent.
ISP:Telekom
Also same Issue as the other people here,
I experience packet loss as well in my community Teamspeak, also 11 slot one.
ISP is Telekom.
I also tried the usual DNS stuff to rule out those things, issue persists.
Average packet loss: 14%
Maximum: around 21%
south west Germany (Baden-Württemberg)
Also the same Issue:
ISP: Telekom
Avarage packet loss: 20%
North West Germany
seens like Teamspeak dont have direct peering with the Telekom
We’re in contact with our server hosting provider to find a solution.
still same issue… what say the provider ?
we have a lot of reports today of users. all these guys are telekom customers. is there a fix soon? cause we wanted to close our other server for the benefits from the community servers.
This only happens in the evening or at the weekend. The problem here is the peering between the server operator and Telekom. It does not happen if you use a VPN.
Our hoster needs more information. As those contain IP addresses etc. I’ll be reaching out to everyone in this thread via ZenDesk (please check your mails!).
All mails should be sent out
Thanks. But u can tell ur hoster thats a peering problem. U got my Mail back with all information
