TS3 Mobile Application Security Level and Recovery Key

I can’t connect to the server I want to because I don’t have a high enough security level however I can’t raise it either. On top of that the application keeps asking for the recovery key but when I put it in and it validates it, the application just asks for it again. How can I solve this issue?

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Hello @Slub, thanks for reporting this issue and welcome to the forums.

Why can’t you raise the security level? Can you give us more detail please?

Please also let us know your used plattform and app version.