[TS3 mobile] Infinite sync

Sometimes it happens client has started sync but it doesn’t finish, looks like infine sync when i open the ts3 app on mobile.
This time i can connect to servers , i can use the app , but is annoying and somethimes the app crashes.
Then i go to app info app settings and forced to stop the app and i open again and its work.
I have a samsung galaxy a7 (2018) with android 9.
It happens rarely.

3 Likes

It’s known bug but still not fixed.
https://forum.teamspeak.com/threads/139871-Problem-Sync
I recorded a video about it https://youtu.be/wDtLdYQwDNg

4 Likes

Thanks for letting us know, we’re looking into both of the issues you reported.

Which version of the app are you using?
Also could you provide a screenshot of your settings.

Finally it would be appreciate if could provide the LogFile (Settings => Create Logfile).

Thanks

4 Likes

@binpower93

Here’s the screenshots

2 Likes
febr. 20, 2020 8:52:01 DE. com.teamspeak.ts3client.Ts3Application onUserLoggingMessage
INFO: 2020-02-20 07:52:01.958051|INFO    |              |   |TeamSpeak Client 3.5.0 (2019-11-28 12:09:53)
febr. 20, 2020 8:52:01 DE. com.teamspeak.ts3client.Ts3Application onUserLoggingMessage
INFO: 2020-02-20 07:52:01.968140|INFO    |              |   |SystemInformation: Linux 4.4.111-16070901 #1 SMP PREEMPT Wed Nov 27 18:27:21 KST 2019 aarch64 Binary: 64bit
febr. 20, 2020 8:52:01 DE. com.teamspeak.ts3client.Ts3Application onUserLoggingMessage
INFO: 2020-02-20 07:52:01.979622|INFO    |OpenSL ES     |   |Created OpenSL ES Engine. - 
febr. 20, 2020 8:52:01 DE. com.teamspeak.ts3client.Ts3Application onUserLoggingMessage
INFO: 2020-02-20 07:52:01.980574|DEBUG   |OpenSL ES     |   |Sound_Backend::getDefaultDevice - 
febr. 20, 2020 8:52:01 DE. com.teamspeak.ts3client.Ts3Application onUserLoggingMessage
INFO: 2020-02-20 07:52:01.981380|DEBUG   |OpenSL ES     |   |Sound_Backend::enumDevices - 
febr. 20, 2020 8:52:01 DE. com.teamspeak.ts3client.Ts3Application onUserLoggingMessage
INFO: 2020-02-20 07:52:01.982573|DEBUG   |OpenSL ES     |   |Sound_Backend::getDefaultDevice - 
febr. 20, 2020 8:52:01 DE. com.teamspeak.ts3client.Ts3Application onUserLoggingMessage
INFO: 2020-02-20 07:52:01.983860|DEBUG   |OpenSL ES     |   |Sound_Backend::enumDevices - 
febr. 20, 2020 8:52:02 DE. d.g.f.i4.z.c onStatusEvent
INFO: Sync: onStatusEvent() called with: status = [IDLE]
febr. 20, 2020 8:52:02 DE. com.teamspeak.ts3client.Ts3Application t
INFO: init Ts3Components
febr. 20, 2020 8:52:02 DE. d.g.f.i4.a onRequestGlobalBadges
INFO: onRequestGlobalBadges: error OK timestamp 1582271522 current timestamp 1582185122174
febr. 20, 2020 8:52:02 DE. d.g.f.i4.f a
INFO: saveOrUpdateBadges: list size: 34
febr. 20, 2020 8:52:02 DE. d.g.f.i4.z.c onStatusEvent
INFO: Sync: onStatusEvent() called with: status = [SYNCING]
febr. 20, 2020 8:52:02 DE. com.teamspeak.ts3client.Ts3Application p
INFO: Started connectionbackground service
febr. 20, 2020 8:52:02 DE. com.teamspeak.ts3client.StartGUIFragment onCreate
INFO: Start
febr. 20, 2020 8:52:02 DE. com.teamspeak.ts3client.StartGUIFragment D
INFO: Finished loading GUI
febr. 20, 2020 8:52:02 DE. d.g.f.i4.z.c onErrorEvent
INFO: Sync: onErrorEvent() called with: error = [NOT_IN_SYNC]
febr. 20, 2020 8:52:02 DE. d.g.f.i4.z.c onStatusEvent
INFO: Sync: onStatusEvent() called with: status = [PREPARE_DATA]
febr. 20, 2020 8:52:02 DE. d.g.f.i4.z.c onStatusEvent
INFO: Sync: onStatusEvent() called with: status = [SYNCING]
febr. 20, 2020 8:52:02 DE. d.g.f.i4.q d
INFO: requestStaticIntegrationInformation: not yet 24h, do not request static integration information
febr. 20, 2020 8:52:02 DE. d.g.f.i4.f j
INFO: requestGlobalBadgeList: not yet 24h, do not request static global badges
febr. 20, 2020 8:52:02 DE. d.g.f.i4.z.c onStatusEvent
INFO: Sync: onStatusEvent() called with: status = [SYNCING]
febr. 20, 2020 8:52:02 DE. d.g.f.i4.z.c onErrorEvent
INFO: Sync: onErrorEvent() called with: error = [IN_SYNC]
febr. 20, 2020 8:52:02 DE. d.g.f.i4.z.c onStatusEvent
INFO: Sync: onStatusEvent() called with: status = [IDLE]
febr. 20, 2020 8:52:02 DE. com.teamspeak.ts3client.ConnectionBackground onBind
INFO: binding Connectionbackground Service
febr. 20, 2020 8:52:02 DE. d.g.f.a4.m0 a
INFO: UpdateServerData, Downloaded new update info
febr. 20, 2020 8:52:03 DE. d.g.f.e2 a
INFO: License check done!!! REASON: 256
febr. 20, 2020 8:52:05 DE. com.teamspeak.ts3client.StartGUIFragment onPause
INFO: ClientLib cache saved
febr. 20, 2020 8:52:05 DE. com.teamspeak.ts3client.StartGUIFragment onPause
INFO: PTTOverlay, sending OnEnableOverlay in StartGUIFragment onPause

@binpower93 here’s the log

1 Like

Thanks for this. I’ll pass this on to the rest of the team.

1 Like
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