I was helping a friend use and setup TS5, so I downloaded and installed it. It would not take my myteamspeak login even though it was working in TS3 and synced. When I tried to create a new account it said my email was already in use, so I reset the password. It gave me the message about losing my account info, which I wasn’t concerned with because I had the TS3 account. I got my friend up and going and went back to ts3 only to get a “cannot connect to myteamspeak” message. Now when I log into TS5, it logs in just fine, but has none of my information from TS3 and I can no longer long into the TS3 client. I have found the old backup key from myteamspeak for the TS3 client, but I do not see a way to use it. Would appreciate some assistance.
As you already wrote you ignored the warning that your account data gets overwritten and you continued…
If you have already continued and there is no longer an popup in TS3 to enter the recovery key, your data cannot be recovered. You can only recover the data if you have a device that has not been connected to the internet.
While the loss of the data is annoying, your response doesn’t really address the main problem, which is I can no longer log into myteamspeak on TS3. It will only log in on TS5. I was logged into myteamspeak on TS3 and it was synced. Trying to log into TS5 kept giving me an error, which is why I reset the password. Now I can’t log into myteamspeak with TS3. The TS3 client has all of the information locally, which could be synced again if I could get it to login.
Then please post your client log. (CTRL + L)
| 8/25/2024 07:32:20 | Info | TeamSpeak Client 3.6.2 (2023-09-20 09:48:13) | ||
|---|---|---|---|---|
| 8/25/2024 07:32:20 | Info | SystemInformation: Windows 10 (19045) x64 (AMD or Intel) Binary: 64bit | ||
| 8/25/2024 07:32:20 | Windows Audio Session | Devel | Hardware agc not available - VoiceMeeter Output (VB-Audio VoiceMeeter VAIO) | |
| 8/25/2024 07:32:20 | Windows Audio Session | Devel | Hardware agc not available - VoiceMeeter Aux Output (VB-Audio VoiceMeeter AUX VAIO) | |
| 8/25/2024 07:32:20 | Windows Audio Session | Devel | Hardware agc not available - Microphone (Realtek(R) Audio) | |
| 8/25/2024 07:32:20 | SoundDevManager | Debug | Loading dynamic soundbackend from C:/Program Files/TeamSpeak 3 Client/soundbackends/directsound_win64.dll | |
| 8/25/2024 07:32:20 | Direct Sound | Debug | setting timer resolution to 1ms - | |
| 8/25/2024 07:32:20 | SoundDevManager | Debug | Soundbackend loaded. | |
| 8/25/2024 07:32:20 | ClientUI | Info | OpenGL Info: LibGLES, Vendor: Google Inc., Renderer: ANGLE (Radeon RX 580 Series Direct3D11 vs_5_0 ps_5_0), Version: OpenGL ES 2.0 (ANGLE 2.1.0.57ea533f79a7) | |
| 8/25/2024 07:32:20 | Addons | Info | Checking for addon updates… | |
| 8/25/2024 07:32:20 | Plugins | Info | Loading plugin: teamspeak_control_plugin_win64.dll | |
| 8/25/2024 07:32:20 | ControlPlugin | Info | Control Plugin started, accepting connections | |
| 8/25/2024 07:32:20 | Plugins | Info | Loading plugin: gamepad_joystick_win64.dll | |
| 8/25/2024 07:32:20 | Plugins | Info | Loading plugin: clientquery_plugin_win64.dll | |
| 8/25/2024 07:32:20 | Gamepad Plugin | Info | Found client raw input wnd proc | |
| 8/25/2024 07:32:20 | Gamepad Plugin | Info | Cleared device list | |
| 8/25/2024 07:32:20 | Query | Info | listening on 127.0.0.1:25639 | |
| 8/25/2024 07:32:20 | Windows Audio Session | Devel | DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList | |
| 8/25/2024 07:32:20 | Windows Audio Session | Devel | DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList | |
| 8/25/2024 07:32:20 | Info | *** Time [BUILD_GUI]: 118 | ||
| 8/25/2024 07:32:20 | Info | *** Time [SERVERVIEW]: 136 | ||
| 8/25/2024 07:32:20 | Info | *** Time [SERVERVIEWMANAGER]: 146 | ||
| 8/25/2024 07:32:20 | Addon | Info | Addon up to date. | |
| 8/25/2024 07:32:20 | Info | *** Time [MAINWINDOW]: 476 | ||
| 8/25/2024 07:32:20 | Info | *** Time [INIT]: 476 | ||
| 8/25/2024 07:32:20 | ClientUI | Info | Qt version: 5.15.2 | |
| 8/25/2024 07:32:20 | ClientUI | Info | Using configuration location: C:\Users\ShannonPeggy\AppData\Roaming\TS3Client\settings.db | |
| 8/25/2024 07:32:21 | Addon | Info | Addon up to date. | |
| 8/25/2024 07:32:21 | Addon | Info | Addon up to date. | |
| 8/25/2024 07:32:21 | ClientUI | Info | Last update check was: Sun Aug 25 00:47:08 2024 | |
| 8/25/2024 07:32:21 | Info | Statistics report: User previously denied participation | ||
| 8/25/2024 07:32:21 | Bookmarks | Info | Collecting autoconnect bookmarks | |
| 8/25/2024 07:32:21 | Newsticker | Info | Newsticker next check: Sun Aug 25 21:20:27 2024 |
Update for you. TS3 is now letting me log in. It lost all the data, which is expected, but annoying. I don’t know why TS5 would not accept my login when it worked fine on TS3, but it’s a simple matter of putting all the servers back in manually. Just because I wanted to help a friend get TS5 going on their computer.
