I just made a new account and everything says i am disconnected but i am able to see the Teamspeak server under bookmarks.
My tschat log says Failed to create central matrix account
1 Like
im having this issue myself
1 Like
Update 2
Update 1
Original post
Please share your TS Chat log with us
That’s the path on Windows
%localappdata%\TeamSpeak\Logs\Default
When the log is to long, then please paste it one pastebin.com and share the link.
1 Like
[2023-11-06 20:42:54.373] [info] TSBindingBrowserTSChat ctor
[2023-11-06 20:42:54.374] [info] TSChat library version: 1
[2023-11-06 20:43:18.713] [error] Failed to create central matrix account
[2023-11-06 20:43:53.498] [error] Failed to create central matrix account
[2023-11-06 20:44:15.385] [error] Failed to create central matrix account
[2023-11-06 20:44:46.811] [error] Failed to create central matrix account
[2023-11-06 20:45:17.363] [error] Failed to create central matrix account
[2023-11-06 20:46:08.242] [error] Failed to create central matrix account
[2023-11-06 20:46:38.822] [error] Failed to create central matrix account
[2023-11-06 20:47:09.367] [error] Failed to create central matrix account
[2023-11-06 20:47:39.880] [error] Failed to create central matrix account
[2023-11-06 20:48:10.458] [error] Failed to create central matrix account
[2023-11-06 20:49:01.364] [error] Failed to create central matrix account
[2023-11-06 20:49:31.917] [error] Failed to create central matrix account
[2023-11-06 20:50:02.511] [error] Failed to create central matrix account
[2023-11-06 20:50:33.042] [error] Failed to create central matrix account
[2023-11-06 20:51:13.764] [error] Failed to create central matrix account
[2023-11-06 20:51:54.961] [error] Failed to create central matrix account
[2023-11-06 20:52:25.458] [error] Failed to create central matrix account
[2023-11-06 20:52:25.560] [info] TSBindingBrowserTSChat dtor
[2023-11-06 20:52:29.834] [info] TSBindingBrowserTSChat ctor
[2023-11-06 20:52:29.834] [info] TSChat library version: 1
[2023-11-06 20:52:41.830] [error] Failed to create central matrix account
[2023-11-06 20:52:52.403] [error] Failed to create central matrix account
[2023-11-06 20:53:52.049] [error] Failed to create central matrix account
[2023-11-06 20:54:02.584] [error] Failed to create central matrix account
[2023-11-06 20:54:40.906] [info] TSBindingBrowserTSChat dtor
[2023-11-06 20:55:19.446] [info] TSBindingBrowserTSChat ctor
[2023-11-06 20:55:19.446] [info] TSChat library version: 1
[2023-11-06 20:55:31.241] [error] Failed to create central matrix account
[2023-11-06 20:55:41.883] [error] Failed to create central matrix account
[2023-11-06 20:56:41.429] [error] Failed to create central matrix account
[2023-11-06 20:56:52.051] [error] Failed to create central matrix account
[2023-11-06 20:57:29.273] [error] Failed to create central matrix account
[2023-11-06 20:57:49.574] [error] Failed to create central matrix account
[2023-11-06 20:58:00.023] [error] Failed to create central matrix account
[2023-11-06 20:58:39.454] [error] Failed to create central matrix account
[2023-11-06 20:58:48.211] [error] Failed to create central matrix account
[2023-11-06 20:58:59.810] [error] Failed to create central matrix account
[2023-11-06 20:58:59.880] [info] TSBindingBrowserTSChat dtor
[2023-11-06 20:59:05.794] [info] TSBindingBrowserTSChat ctor
[2023-11-06 20:59:05.794] [info] TSChat library version: 1
[2023-11-06 20:59:17.313] [error] Failed to create central matrix account
[2023-11-06 20:59:41.807] [info] TSBindingBrowserTSChat ctor
[2023-11-06 20:59:41.807] [info] TSChat library version: 1
[2023-11-06 20:59:53.719] [error] Failed to create central matrix account
[2023-11-06 21:00:04.318] [error] Failed to create central matrix account
[2023-11-06 21:00:04.387] [info] TSBindingBrowserTSChat dtor
[2023-11-06 21:00:08.715] [info] TSBindingBrowserTSChat ctor
[2023-11-06 21:00:08.715] [info] TSChat library version: 1
[2023-11-06 21:00:20.615] [error] Failed to create central matrix account
[2023-11-06 21:00:31.283] [error] Failed to create central matrix account
[2023-11-06 21:01:30.863] [error] Failed to create central matrix account
[2023-11-06 21:01:41.465] [error] Failed to create central matrix account
[2023-11-06 21:02:41.064] [error] Failed to create central matrix account
[2023-11-06 21:02:51.660] [error] Failed to create central matrix account
[2023-11-06 21:03:51.282] [error] Failed to create central matrix account
[2023-11-06 21:04:01.855] [error] Failed to create central matrix account
[2023-11-06 21:04:49.174] [info] TSBindingBrowserTSChat dtor
[2023-11-06 21:07:09.015] [info] TSBindingBrowserTSChat ctor
[2023-11-06 21:07:09.015] [info] TSChat library version: 1
[2023-11-06 21:07:20.705] [error] Failed to create central matrix account
[2023-11-06 21:07:41.740] [error] Failed to create central matrix account
[2023-11-06 21:08:32.510] [error] Failed to create central matrix account
[2023-11-06 21:08:52.883] [error] Failed to create central matrix account
[2023-11-06 21:09:43.653] [error] Failed to create central matrix account
[2023-11-06 21:10:04.012] [error] Failed to create central matrix account
[2023-11-06 21:10:54.784] [error] Failed to create central matrix account
[2023-11-06 21:11:15.139] [error] Failed to create central matrix account
[2023-11-06 21:12:05.909] [error] Failed to create central matrix account
[2023-11-06 21:12:26.294] [error] Failed to create central matrix account
[2023-11-06 21:13:01.122] [info] TSBindingBrowserTSChat dtor
[2023-11-06 21:13:18.173] [info] TSBindingBrowserTSChat ctor
[2023-11-06 21:13:18.173] [info] TSChat library version: 1
[2023-11-06 21:13:30.061] [error] Failed to create central matrix account
[2023-11-06 21:13:51.021] [error] Failed to create central matrix account
[2023-11-06 21:14:41.860] [error] Failed to create central matrix account
[2023-11-06 21:15:02.221] [error] Failed to create central matrix account
[2023-11-06 21:15:53.002] [error] Failed to create central matrix account
[2023-11-06 21:16:13.357] [error] Failed to create central matrix account
[2023-11-06 21:16:43.815] [info] TSBindingBrowserTSChat dtor
[2023-11-06 21:18:49.360] [info] TSBindingBrowserTSChat ctor
[2023-11-06 21:18:49.360] [info] TSChat library version: 1
[2023-11-06 21:19:02.207] [error] Failed to create central matrix account
[2023-11-06 21:19:27.261] [error] Failed to create central matrix account
[2023-11-06 21:19:37.866] [info] TSBindingBrowserTSChat dtor
[2023-11-06 21:20:44.938] [info] TSBindingBrowserTSChat ctor
[2023-11-06 21:20:44.938] [info] TSChat library version: 1
[2023-11-06 21:20:57.502] [error] Failed to create central matrix account
[2023-11-06 21:21:57.319] [error] Failed to create central matrix account
[2023-11-06 21:22:07.690] [error] Failed to create central matrix account
[2023-11-06 21:23:07.922] [error] Failed to create central matrix account
[2023-11-06 21:23:18.878] [error] Failed to create central matrix account
[2023-11-06 21:23:22.682] [info] TSBindingBrowserTSChat dtor
[2023-11-06 21:23:26.487] [info] TSBindingBrowserTSChat ctor
[2023-11-06 21:23:26.487] [info] TSChat library version: 1
[2023-11-06 21:23:38.278] [error] Failed to create central matrix account
[2023-11-06 21:23:38.561] [info] TSBindingBrowserTSChat dtor
[2023-11-06 21:24:57.676] [info] TSBindingBrowserTSChat ctor
[2023-11-06 21:24:57.676] [info] TSChat library version: 1
[2023-11-06 21:25:19.811] [error] Failed to create central matrix account
[2023-11-06 21:25:30.271] [info] TSBindingBrowserTSChat dtor
[2023-11-06 21:26:54.845] [info] TSBindingBrowserTSChat ctor
[2023-11-06 21:26:54.845] [info] TSChat library version: 1
[2023-11-06 21:27:06.830] [error] Failed to create central matrix account
[2023-11-06 21:27:17.244] [error] Failed to create central matrix account
[2023-11-06 21:28:17.068] [error] Failed to create central matrix account
[2023-11-06 21:28:27.429] [error] Failed to create central matrix account
[2023-11-06 21:29:27.267] [error] Failed to create central matrix account
[2023-11-06 21:29:37.646] [error] Failed to create central matrix account
[2023-11-06 21:30:37.498] [error] Failed to create central matrix account
[2023-11-06 21:30:47.852] [error] Failed to create central matrix account
[2023-11-06 21:31:47.930] [error] Failed to create central matrix account
[2023-11-06 21:31:58.886] [error] Failed to create central matrix account
[2023-11-06 21:32:58.334] [error] Failed to create central matrix account
[2023-11-06 21:33:09.155] [error] Failed to create central matrix account
[2023-11-06 21:33:11.163] [info] TSBindingBrowserTSChat dtor
[2023-11-06 21:34:09.158] [info] TSBindingBrowserTSChat ctor
[2023-11-06 21:34:09.158] [info] TSChat library version: 1
[2023-11-06 21:34:21.766] [error] Failed to create central matrix account
[2023-11-06 21:35:21.772] [error] Failed to create central matrix account
[2023-11-06 21:35:28.480] [info] TSBindingBrowserTSChat dtor
[2023-11-06 21:42:21.153] [info] TSBindingBrowserTSChat ctor
[2023-11-06 21:42:21.153] [info] TSChat library version: 1
[2023-11-06 21:42:33.553] [error] Failed to create central matrix account
[2023-11-06 21:48:43.478] [error] Failed to create central matrix account
[2023-11-06 21:49:35.009] [error] Failed to create central matrix account
[2023-11-06 21:50:05.523] [error] Failed to create central matrix account
[2023-11-06 21:50:15.767] [info] TSBindingBrowserTSChat dtor
[2023-11-06 21:52:01.890] [info] TSBindingBrowserTSChat ctor
[2023-11-06 21:52:01.890] [info] TSChat library version: 1
[2023-11-06 21:52:13.469] [error] Failed to create central matrix account
[2023-11-06 21:52:34.466] [error] Failed to create central matrix account
[2023-11-06 21:53:25.273] [error] Failed to create central matrix account
[2023-11-06 21:53:45.651] [error] Failed to create central matrix account
[2023-11-06 21:54:36.380] [error] Failed to create central matrix account
[2023-11-06 21:54:46.625] [info] TSBindingBrowserTSChat dtor
[2023-11-06 21:55:55.049] [info] TSBindingBrowserTSChat ctor
[2023-11-06 21:55:55.049] [info] TSChat library version: 1
[2023-11-06 21:56:06.937] [error] Failed to create central matrix account
[2023-11-06 21:56:17.334] [error] Failed to create central matrix account
[2023-11-06 21:57:17.186] [error] Failed to create central matrix account
[2023-11-06 21:57:27.526] [error] Failed to create central matrix account
[2023-11-06 21:58:27.433] [error] Failed to create central matrix account
[2023-11-06 21:58:37.761] [error] Failed to create central matrix account
[2023-11-06 21:59:37.640] [error] Failed to create central matrix account
[2023-11-06 21:59:47.967] [error] Failed to create central matrix account
[2023-11-06 22:00:47.826] [error] Failed to create central matrix account
[2023-11-06 22:00:58.180] [error] Failed to create central matrix account
[2023-11-06 22:01:58.045] [error] Failed to create central matrix account
[2023-11-06 22:02:08.393] [error] Failed to create central matrix account
[2023-11-06 22:07:52.105] [error] Failed to create central matrix account
[2023-11-06 22:08:23.455] [error] Failed to create central matrix account
[2023-11-06 22:09:02.282] [error] Failed to create central matrix account
[2023-11-06 22:09:33.640] [error] Failed to create central matrix account
[2023-11-06 22:10:12.509] [error] Failed to create central matrix account
[2023-11-06 22:10:43.847] [error] Failed to create central matrix account
[2023-11-06 22:11:22.734] [error] Failed to create central matrix account
[2023-11-06 22:11:54.071] [error] Failed to create central matrix account
[2023-11-06 22:12:32.950] [error] Failed to create central matrix account
[2023-11-06 22:13:04.289] [error] Failed to create central matrix account
[2023-11-06 22:13:43.165] [error] Failed to create central matrix account
[2023-11-06 22:14:14.506] [error] Failed to create central matrix account
[2023-11-06 22:14:53.440] [error] Failed to create central matrix account
[2023-11-06 22:15:24.809] [error] Failed to create central matrix account
[2023-11-06 22:16:03.632] [error] Failed to create central matrix account
[2023-11-06 22:16:35.072] [error] Failed to create central matrix account
[2023-11-06 22:17:13.875] [error] Failed to create central matrix account
[2023-11-06 22:17:45.297] [error] Failed to create central matrix account
[2023-11-06 22:18:24.195] [error] Failed to create central matrix account
[2023-11-06 22:18:55.904] [error] Failed to create central matrix account
[2023-11-06 22:19:34.913] [error] Failed to create central matrix account
[2023-11-06 22:20:06.226] [error] Failed to create central matrix account
[2023-11-06 22:20:45.531] [error] Failed to create central matrix account
[2023-11-06 22:21:16.940] [error] Failed to create central matrix account
[2023-11-06 22:21:55.927] [error] Failed to create central matrix account
[2023-11-06 22:22:27.285] [error] Failed to create central matrix account
[2023-11-06 22:23:06.246] [error] Failed to create central matrix account
[2023-11-06 22:23:37.487] [error] Failed to create central matrix account
[2023-11-06 22:24:16.462] [error] Failed to create central matrix account
[2023-11-06 22:24:47.695] [error] Failed to create central matrix account
[2023-11-06 22:25:26.663] [error] Failed to create central matrix account
[2023-11-06 22:25:57.936] [error] Failed to create central matrix account
[2023-11-06 22:26:36.883] [error] Failed to create central matrix account
[2023-11-06 22:27:08.129] [error] Failed to create central matrix account
[2023-11-06 22:27:47.919] [error] Failed to create central matrix account
[2023-11-06 22:28:18.454] [error] Failed to create central matrix account
[2023-11-06 22:28:58.277] [error] Failed to create central matrix account
[2023-11-06 22:29:28.815] [error] Failed to create central matrix account
[2023-11-06 22:30:08.491] [error] Failed to create central matrix account
[2023-11-06 22:30:39.040] [error] Failed to create central matrix account
[2023-11-06 22:31:18.716] [error] Failed to create central matrix account
[2023-11-06 22:31:49.288] [error] Failed to create central matrix account
[2023-11-06 22:32:28.935] [error] Failed to create central matrix account
[2023-11-06 22:32:59.526] [error] Failed to create central matrix account
[2023-11-06 22:33:39.152] [error] Failed to create central matrix account
[2023-11-06 22:34:09.763] [error] Failed to create central matrix account
[2023-11-06 22:34:30.196] [info] TSBindingBrowserTSChat dtor
[2023-11-06 22:49:35.749] [info] TSBindingBrowserTSChat ctor
[2023-11-06 22:49:35.749] [info] TSChat library version: 1
[2023-11-06 22:49:47.594] [error] Failed to create central matrix account
[2023-11-06 22:49:58.179] [error] Failed to create central matrix account
[2023-11-06 22:50:16.436] [error] Failed to create central matrix account
[2023-11-06 22:50:17.995] [info] TSBindingBrowserTSChat dtor
this is exactly what im getting
Hmm no adress of any Matrix server in here.
When did you start the TS5 client for the first time (do not need exact time but how many hours or minutes)?
2 Likes
today
created the account around 1/5 hours ago
I can reproduce that and will forward this issue. Can not promise a quick fix because it’s late here for the devs.
Ps
The real errors appear in the client logs for that case.
5 Likes
One of our services restarts and that’s why it won’t work for creating chat accounts.
This may effect more as well.
That’s not a quick fix for the night.
In the morning 2023-11-07T07:00:00Z we will work on that.
I will post an update, when I have more news.
8 Likes
moved by moderator
Hi - I am using the version of the client shown below.
As you will see (image below) the client states that I am disconnected.
Yet. the fact that I am posting this issue shows that I am connected to the internet.
A further indication can be seen in the fact that my Account details says that there are no badges - when in fact there are three.
I have logged off and back in - but the problem remains. So, I am hoping that you can advise me of a solution.
Thanks.
Just as a small Update to the issue.
-
We are still working to get the things right again. We can not say how long it will take at this point.
-
We also will prematurely release beta 77 to reduce load caused by the client.
5 Likes
Hello, I wonder if there is a problem with the " server nick name " service, my friends and I cannot use it, can you review it?
Take a look here: Unable to connect to messenger service / myTeamspeak - #10
its prob the reason its not working as intended
3 Likes
The issues with Chat and myTS services are resolved.
All services should behave now and client should no longer run into issues.
6 Likes
I have closed the client to ensure no instance is running. But, on reopening - cannot connect to chat … identical problem as before.
Hi @TS.ChrisR - the problem addressed in this thread has returned. Given the history, it seems to be TS server side. I wonder if you and your colleagues can look into your earlier ‘fix’ has been broken again as the consequences (TS5 client cannot connect to chat, etc.) is exactly the same as before. Thanks. SL
It works for me (mostly).
There is a bug in the current version where when you open multiple instances you are logged out of the chat of the previous instance. Then you need to restart that client to get back online.
Same for me it just works fine for multiple clients.
Whatever problem you currently have, is not the same as reported in this forum thread.
2 Likes
