Unable to decrypt data

hello i get this error and i dont know why

myTeamspeak 1

  1. You can click the notification or there should be a yellow exclamation mark that you can do a right click.

These will open a new window asking you to enter the recovery key or the Fallback button. This Fallback option will erase the information currently in your myTeamSpeak account but will allow you to use the same email address/account for further use. Simply re-input the lost information. Unfortunately this is the only course of action once you have lost your key.

  1. At the bottom right of the client choose Restore Recovery Key.

If you have the recovery key saved in a file from when you made your myTeamSpeak account you can use it here. Or you will be using the Fallback option.

myTeamspeak 1

  1. Click the fallback button.

This Fallback option will erase the information currently in your myTeamSpeak account but will allow you to use the same email address/account for further use. Simply re-input the lost information. Unfortunately this is the only course of action once you have lost your key.

myTeamspeak 1

FOR ANY SUPPORT RELATED TO MYTEAMSPEAK ACCOUNTS, PLEASE CONTACT THE TEAMSPEAK SUPPORT!

MAKE SURE TO SELECT MYTEAMSPEAK SUPPORT FROM THE DEPARTMENTS LIST WHEN SUBMITTING A TICKET

Greetings Rikku.

2 Likes

Hey, i got some badges like here: https://prnt.sc/sfy0oy
but in my Client i cant equip them why? like here: https://prnt.sc/sfy136

can someone help me pls :frowning:

Check what errors/warnings you have in the client log.

1 Like

13.05.2020 13:26:36 Direct Sound Debug setting timer resolution to 1ms -
13.05.2020 13:26:37 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
13.05.2020 13:26:37 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
13.05.2020 13:26:37 Warning failed to initialize encryption - functionality limited
13.05.2020 13:26:38 Warning failed to initialize encryption - functionality limited
13.05.2020 13:26:38 SyncImpl Error Failed to resume syncing: not_initialized
13.05.2020 13:26:52 Warning failed to initialize encryption - functionality limited
13.05.2020 13:26:52 SyncImpl Error Failed to resume syncing: not_initialized

Or This:

13.05.2020 13:26:36 Info TeamSpeak Client 3.5.3 (2020-05-06 09:07:50)
13.05.2020 13:26:36 Info SystemInformation: Windows 10 (18363) x64 (AMD or Intel) Binary: 64bit
13.05.2020 13:26:36 Info Using hardware aes
13.05.2020 13:26:36 Direct Sound Debug setting timer resolution to 1ms -
13.05.2020 13:26:36 ClientUI Info OpenGL Info: LibGLES, Vendor: Google Inc., Renderer: ANGLE (NVIDIA GeForce RTX 2070 SUPER Direct3D11 vs_5_0 ps_5_0), Version: OpenGL ES 2.0 (ANGLE 2.1.0.57ea533f79a7)
13.05.2020 13:26:37 Info *** Time [ICONMANGER]: 108
13.05.2020 13:26:37 Addons Info Checking for addon updates…
13.05.2020 13:26:37 Plugins Info Loading plugin: gamepad_joystick_win64.dll
13.05.2020 13:26:37 Gamepad Plugin Info Found client raw input wnd proc
13.05.2020 13:26:37 Gamepad Plugin Info Cleared device list
13.05.2020 13:26:37 Gamepad Plugin Info Found device \?\HID#VID_046D&PID_C539&MI_02&COL03#8&E87EDB0&0&0002#{4D1E55B2-F16F-11CF-88CB-001111000030}
13.05.2020 13:26:37 Plugins Info Loading plugin: teamspeak_control_plugin_win64.dll
13.05.2020 13:26:37 ControlPlugin Info Control Plugin started, accepting connections
13.05.2020 13:26:37 Plugins Info Loading plugin: clientquery_plugin_win64.dll
13.05.2020 13:26:37 Query Info listening on 127.0.0.1:25639
13.05.2020 13:26:37 Addon Info Addon up to date.
13.05.2020 13:26:37 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
13.05.2020 13:26:37 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
13.05.2020 13:26:37 Addon Info Addon up to date.
13.05.2020 13:26:37 Addon Info Addon up to date.
13.05.2020 13:26:37 Info *** Time [BUILD_GUI]: 538
13.05.2020 13:26:37 Info *** Time [SERVERVIEW]: 561
13.05.2020 13:26:37 Info *** Time [SERVERVIEWMANAGER]: 574
13.05.2020 13:26:37 Warning failed to initialize encryption - functionality limited
13.05.2020 13:26:37 Info *** Time [MAINWINDOW]: 975
13.05.2020 13:26:37 Info *** Time [INIT]: 976
13.05.2020 13:26:37 ClientUI Info Qt version: 5.12.3
13.05.2020 13:26:37 ClientUI Info Using configuration location: C:\Users\Florian Büro\AppData\Roaming\TS3Client\settings.db
13.05.2020 13:26:37 Info current mytsid data is invalid - blocked to request new
13.05.2020 13:26:38 Warning failed to initialize encryption - functionality limited
13.05.2020 13:26:38 SyncImpl Error Failed to resume syncing: not_initialized
13.05.2020 13:26:38 Bookmarks Info Collecting autoconnect bookmarks
13.05.2020 13:26:38 ClientUI Info Last update check was: Mi Mai 13 12:25:24 2020
13.05.2020 13:26:38 Info Statistics report: User previously denied participation
13.05.2020 13:26:38 Newsticker Info Newsticker next check: Do Mai 14 11:10:16 2020 GMT
13.05.2020 13:26:52 Info current mytsid data is invalid - blocked to request new
13.05.2020 13:26:52 Warning failed to initialize encryption - functionality limited
13.05.2020 13:26:52 SyncImpl Error Failed to resume syncing: not_initialized

It looks like you did reset your password and did not enter your recovery key yet.
Your are in a state where client uses cache but does not get information from account.

Please enter the key. You should get an error when you start the client or see error icons on the status bar of the client. Both open the dialog.

Or use Fallback in case you do not have the key. But beware you will loose all synced data (Bookmarks, identities and hotkeys in case the current client does not have them in cache!!

1 Like

but where is my reovery key? and where can i do the Fallback?

You got the recovery the first time you logged in with your account into the client.
You can not get a new one after you did reset your password. You must still have it or use Fallback then.

You enter it by clicking booth mentioned areas.
Here is a good explanation:

2 Likes
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