Unable to decrypt data

hello i get this error and i dont know why

myTeamspeak 1

  1. You can click the notification or there should be a yellow exclamation mark that you can do a right click.

These will open a new window asking you to enter the recovery key or the Fallback button. This Fallback option will erase the information currently in your myTeamSpeak account but will allow you to use the same email address/account for further use. Simply re-input the lost information. Unfortunately this is the only course of action once you have lost your key.

  1. At the bottom right of the client choose Restore Recovery Key.

If you have the recovery key saved in a file from when you made your myTeamSpeak account you can use it here. Or you will be using the Fallback option.

myTeamspeak 1

  1. Click the fallback button.

This Fallback option will erase the information currently in your myTeamSpeak account but will allow you to use the same email address/account for further use. Simply re-input the lost information. Unfortunately this is the only course of action once you have lost your key.

myTeamspeak 1

FOR ANY SUPPORT RELATED TO MYTEAMSPEAK ACCOUNTS, PLEASE CONTACT THE TEAMSPEAK SUPPORT!

MAKE SURE TO SELECT MYTEAMSPEAK SUPPORT FROM THE DEPARTMENTS LIST WHEN SUBMITTING A TICKET

Greetings Rikku.

3 Likes

Hey, i got some badges like here: https://prnt.sc/sfy0oy
but in my Client i cant equip them why? like here: https://prnt.sc/sfy136

can someone help me pls :frowning:

Check what errors/warnings you have in the client log.

1 Like

13.05.2020 13:26:36 Direct Sound Debug setting timer resolution to 1ms -
13.05.2020 13:26:37 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
13.05.2020 13:26:37 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
13.05.2020 13:26:37 Warning failed to initialize encryption - functionality limited
13.05.2020 13:26:38 Warning failed to initialize encryption - functionality limited
13.05.2020 13:26:38 SyncImpl Error Failed to resume syncing: not_initialized
13.05.2020 13:26:52 Warning failed to initialize encryption - functionality limited
13.05.2020 13:26:52 SyncImpl Error Failed to resume syncing: not_initialized

Or This:

13.05.2020 13:26:36 Info TeamSpeak Client 3.5.3 (2020-05-06 09:07:50)
13.05.2020 13:26:36 Info SystemInformation: Windows 10 (18363) x64 (AMD or Intel) Binary: 64bit
13.05.2020 13:26:36 Info Using hardware aes
13.05.2020 13:26:36 Direct Sound Debug setting timer resolution to 1ms -
13.05.2020 13:26:36 ClientUI Info OpenGL Info: LibGLES, Vendor: Google Inc., Renderer: ANGLE (NVIDIA GeForce RTX 2070 SUPER Direct3D11 vs_5_0 ps_5_0), Version: OpenGL ES 2.0 (ANGLE 2.1.0.57ea533f79a7)
13.05.2020 13:26:37 Info *** Time [ICONMANGER]: 108
13.05.2020 13:26:37 Addons Info Checking for addon updates…
13.05.2020 13:26:37 Plugins Info Loading plugin: gamepad_joystick_win64.dll
13.05.2020 13:26:37 Gamepad Plugin Info Found client raw input wnd proc
13.05.2020 13:26:37 Gamepad Plugin Info Cleared device list
13.05.2020 13:26:37 Gamepad Plugin Info Found device \?\HID#VID_046D&PID_C539&MI_02&COL03#8&E87EDB0&0&0002#{4D1E55B2-F16F-11CF-88CB-001111000030}
13.05.2020 13:26:37 Plugins Info Loading plugin: teamspeak_control_plugin_win64.dll
13.05.2020 13:26:37 ControlPlugin Info Control Plugin started, accepting connections
13.05.2020 13:26:37 Plugins Info Loading plugin: clientquery_plugin_win64.dll
13.05.2020 13:26:37 Query Info listening on 127.0.0.1:25639
13.05.2020 13:26:37 Addon Info Addon up to date.
13.05.2020 13:26:37 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
13.05.2020 13:26:37 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
13.05.2020 13:26:37 Addon Info Addon up to date.
13.05.2020 13:26:37 Addon Info Addon up to date.
13.05.2020 13:26:37 Info *** Time [BUILD_GUI]: 538
13.05.2020 13:26:37 Info *** Time [SERVERVIEW]: 561
13.05.2020 13:26:37 Info *** Time [SERVERVIEWMANAGER]: 574
13.05.2020 13:26:37 Warning failed to initialize encryption - functionality limited
13.05.2020 13:26:37 Info *** Time [MAINWINDOW]: 975
13.05.2020 13:26:37 Info *** Time [INIT]: 976
13.05.2020 13:26:37 ClientUI Info Qt version: 5.12.3
13.05.2020 13:26:37 ClientUI Info Using configuration location: C:\Users\Florian Büro\AppData\Roaming\TS3Client\settings.db
13.05.2020 13:26:37 Info current mytsid data is invalid - blocked to request new
13.05.2020 13:26:38 Warning failed to initialize encryption - functionality limited
13.05.2020 13:26:38 SyncImpl Error Failed to resume syncing: not_initialized
13.05.2020 13:26:38 Bookmarks Info Collecting autoconnect bookmarks
13.05.2020 13:26:38 ClientUI Info Last update check was: Mi Mai 13 12:25:24 2020
13.05.2020 13:26:38 Info Statistics report: User previously denied participation
13.05.2020 13:26:38 Newsticker Info Newsticker next check: Do Mai 14 11:10:16 2020 GMT
13.05.2020 13:26:52 Info current mytsid data is invalid - blocked to request new
13.05.2020 13:26:52 Warning failed to initialize encryption - functionality limited
13.05.2020 13:26:52 SyncImpl Error Failed to resume syncing: not_initialized

It looks like you did reset your password and did not enter your recovery key yet.
Your are in a state where client uses cache but does not get information from account.

Please enter the key. You should get an error when you start the client or see error icons on the status bar of the client. Both open the dialog.

Or use Fallback in case you do not have the key. But beware you will loose all synced data (Bookmarks, identities and hotkeys in case the current client does not have them in cache!!

1 Like

but where is my reovery key? and where can i do the Fallback?

You got the recovery the first time you logged in with your account into the client.
You can not get a new one after you did reset your password. You must still have it or use Fallback then.

You enter it by clicking booth mentioned areas.
Here is a good explanation:

2 Likes

Hello guys!
I have a little problem when I try to connect to the teamspeak account
This appears to me in chat after I connect to a server:
<04:47:33> The TeamSpeak server could not validate your myTeamSpeak ID. Some myTeamSpeak related services are not available.
<04:47:33> Reconnecting might solve the issue.

How can i solve?
I reset my password but it still doesn’t work

Does not mean that you are not logged in. Could also be a server error.

Please show us at least a client log.

2 Likes

8/27/2020 09:42:26 Info TeamSpeak Client 3.5.3 (2020-05-06 09:07:50)
8/27/2020 09:42:26 Info SystemInformation: Windows 10 (18363) x64 (AMD or Intel) Binary: 64bit
8/27/2020 09:42:26 Info Using hardware aes
8/27/2020 09:42:26 Direct Sound Debug setting timer resolution to 1ms -
8/27/2020 09:42:26 Info *** Time [SPAWN_EVENTCONVERTER]: 256
8/27/2020 09:42:26 ClientUI Info OpenGL Info: LibGLES, Vendor: Google Inc., Renderer: ANGLE (Intel® UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0), Version: OpenGL ES 2.0 (ANGLE 2.1.0.57ea533f79a7)
8/27/2020 09:42:27 Info *** Time [ICONMANGER]: 577
8/27/2020 09:42:27 Addons Info Checking for addon updates…
8/27/2020 09:42:27 Plugins Info Loading plugin: TS3Hook_x64.dll
8/27/2020 09:42:27 Addon Info Addon up to date.
8/27/2020 09:42:27 Plugins Info Api version is not compatible for plugin: C:\Users\Dragos\AppData\Roaming\TS3Client\plugins\TS3Hook_x64.dll
8/27/2020 09:42:27 Plugins Info Loading plugin: clientquery_plugin_win64.dll
8/27/2020 09:42:27 Addon Info Addon up to date.
8/27/2020 09:42:27 Plugins Info Loading plugin: gamepad_joystick_win64.dll
8/27/2020 09:42:27 Plugins Info Loading plugin: teamspeak_control_plugin_win64.dll
8/27/2020 09:42:27 Plugins Info Loading plugin: AutoFollow_win64.dll
8/27/2020 09:42:28 Plugins Info Loading plugin: tokovoip_win64.dll
8/27/2020 09:42:28 TokoVOIP Info TokoVOIP initialized
8/27/2020 09:42:28 TokoVOIP Info Can’t get current channel : invalid server connection handler ID
8/27/2020 09:42:28 TokoVOIP Info Error getting all clients from the server : invalid server connection handler ID
8/27/2020 09:42:28 TokoVOIP Info Can’t get current channel : invalid server connection handler ID
8/27/2020 09:42:28 TokoVOIP Info Error getting all clients from the server : invalid server connection handler ID
8/27/2020 09:42:28 TokoVOIP Info Error getting all clients from server : invalid server connection handler ID
8/27/2020 09:42:28 TokoVOIP Info Got update json
8/27/2020 09:42:28 TokoVoip Info init
8/27/2020 09:42:28 TokoVoip Info No translation available.
8/27/2020 09:42:28 TokoVoip Info init done
8/27/2020 09:42:28 Info *** Time [PLUGINS]: 1328
8/27/2020 09:42:29 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
8/27/2020 09:42:29 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
8/27/2020 09:42:31 Info *** Time [BUILD_GUI]: 2105
8/27/2020 09:42:31 Info *** Time [SERVERVIEW]: 2243
8/27/2020 09:42:31 Info *** Time [SERVERVIEWMANAGER]: 2567
8/27/2020 09:42:32 Info *** Time [MAINWINDOW]: 6213
8/27/2020 09:42:32 Info *** Time [INIT]: 6215
8/27/2020 09:42:32 Info *** Time [NOTIFICATIONS]: 196
8/27/2020 09:42:32 ClientUI Info Qt version: 5.12.3
8/27/2020 09:42:32 ClientUI Info Using configuration location: C:\Users\Dragos\AppData\Roaming\TS3Client\settings.db
8/27/2020 09:42:32 Bookmarks Info Collecting autoconnect bookmarks
8/27/2020 09:42:32 ClientUI Info Last update check was: Thu Aug 27 04:26:12 2020
8/27/2020 09:42:32 Info Statistics report: Not yet, next report on Sat Sep 26 18:22:53 2020
8/27/2020 09:42:33 Newsticker Info Newsticker next check: Thu Aug 27 17:56:54 2020 GMT
8/27/2020 09:42:40 ClientUI Info Connect to server: voice.teamspeak.com
8/27/2020 09:42:40 ClientUI Info Trying to resolve voice.teamspeak.com
8/27/2020 09:42:40 TSDNS Info A/AAAA DNS resolve successful, “voice.teamspeak.com” =(h: 104.22.26.164 p:0)
8/27/2020 09:42:40 TSDNS Info A/AAAA DNS resolve for possible TSDNS successful, “voice.teamspeak.com” =(h: 104.22.26.164 p:0)
8/27/2020 09:42:40 TSDNS Info A/AAAA DNS resolve for possible TSDNS successful, “teamspeak.com” =(h: 172.67.38.140 p:0)
8/27/2020 09:42:40 TSDNS Info SRV DNS resolve successful, “_ts3._udp.voice.teamspeak.com” =(h: dc-9a34d226b974.teamspeak.com p:9987)
8/27/2020 09:42:40 TSDNS Info A/AAAA DNS resolve successful, “dc-9a34d226b974.teamspeak.com” =(h: 51.68.181.92 p:0)
8/27/2020 09:42:40 ClientUI Info Lookup finished: ip=51.68.181.92 port=9987 query=voice.teamspeak.com error=0
8/27/2020 09:42:40 ClientUI Info Resolve successful: 51.68.181.92:9987
8/27/2020 09:42:40 ClientUI Info Initiating connection: 51.68.181.92:9987
8/27/2020 09:42:41 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
8/27/2020 09:42:41 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
8/27/2020 09:42:41 Windows Audio Session Debug WAS::openDevice-enter - {0.0.0.00000000}.{f066c53e-f22b-4fd9-995e-acc6821d169d}
8/27/2020 09:42:41 Windows Audio Session Devel Mix Format: SRate:48000 Bitrate: 32 Channels: 2 - Speakers (Realtek High Definition Audio(SST))
8/27/2020 09:42:41 Windows Audio Session Devel Initializing with mix format. - Speakers (Realtek High Definition Audio(SST))
8/27/2020 09:42:41 Windows Audio Session Info Initialized with 2 channels in 32bit, 48kHz. - Speakers (Realtek High Definition Audio(SST))
8/27/2020 09:42:41 Windows Audio Session Devel WAS Buffer size: 1056 - Speakers (Realtek High Definition Audio(SST))
8/27/2020 09:42:41 Windows Audio Session Debug WAS::openDevice-leave - {0.0.0.00000000}.{f066c53e-f22b-4fd9-995e-acc6821d169d}
8/27/2020 09:42:41 Windows Audio Session Debug WAS::startDevice-enter - {0.0.0.00000000}.{f066c53e-f22b-4fd9-995e-acc6821d169d}
8/27/2020 09:42:41 Windows Audio Session Debug WAS::startDevice-leave - {0.0.0.00000000}.{f066c53e-f22b-4fd9-995e-acc6821d169d}
8/27/2020 09:42:42 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
8/27/2020 09:42:42 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
8/27/2020 09:42:42 Windows Audio Session Debug WAS::openDevice-enter - {0.0.1.00000000}.{479819fc-3329-4ec4-9a4b-b02aab1a3cd9}
8/27/2020 09:42:42 Windows Audio Session Devel Mix Format: SRate:48000 Bitrate: 32 Channels: 2 - Microphone Array (Realtek High Definition Audio(SST))
8/27/2020 09:42:42 Windows Audio Session Devel Initializing with mix format. - Microphone Array (Realtek High Definition Audio(SST))
8/27/2020 09:42:42 TSDNS Info SRV DNS resolve unsuccessful, “_tsdns._tcp.teamspeak.com” Domain name not found
8/27/2020 09:42:42 Windows Audio Session Info Initialized with 2 channels in 32bit, 48kHz. - Microphone Array (Realtek High Definition Audio(SST))
8/27/2020 09:42:42 Windows Audio Session Devel WAS Buffer size: 1056 - Microphone Array (Realtek High Definition Audio(SST))
8/27/2020 09:42:42 Windows Audio Session Debug WAS::openDevice-leave - {0.0.1.00000000}.{479819fc-3329-4ec4-9a4b-b02aab1a3cd9}
8/27/2020 09:42:42 Windows Audio Session Debug WAS::startDevice-enter - {0.0.1.00000000}.{479819fc-3329-4ec4-9a4b-b02aab1a3cd9}
8/27/2020 09:42:42 Windows Audio Session Debug WAS::startDevice-leave - {0.0.1.00000000}.{479819fc-3329-4ec4-9a4b-b02aab1a3cd9}
8/27/2020 09:42:42 TSDNS Info TSDNS queried unsuccessfully 104.22.26.164:41144
8/27/2020 09:42:42 TSDNS Info No TSDNS found
8/27/2020 09:42:42 TSDNS Info TSDNS queried unsuccessfully 172.67.38.140:41144
8/27/2020 09:42:42 TSDNS Info No TSDNS found
8/27/2020 09:44:01 Info tried to request user integration info without valid session
8/27/2020 09:46:44 Warning failed to initialize encryption - functionality limited
8/27/2020 09:46:44 Info requested new mytsid data
8/27/2020 09:46:44 Warning failed to request myTeamSpeak ID
8/27/2020 09:47:03 ClientUI Info Connect to server: ts.fairside.ro
8/27/2020 09:47:03 ClientUI Info Trying to resolve ts.fairside.ro
8/27/2020 09:47:03 TSDNS Info A/AAAA DNS resolve successful, “ts.fairside.ro” =(h: 51.68.174.24 p:0)
8/27/2020 09:47:03 TSDNS Info A/AAAA DNS resolve for possible TSDNS successful, “ts.fairside.ro” =(h: 51.68.174.24 p:0)
8/27/2020 09:47:03 TSDNS Info A/AAAA DNS resolve for possible TSDNS successful, “fairside.ro” =(h: 185.151.30.155 p:0)
8/27/2020 09:47:03 TSDNS Info SRV DNS resolve unsuccessful, “_tsdns._tcp.fairside.ro” DNS server returned answer with no data
8/27/2020 09:47:05 TSDNS Info SRV DNS resolve unsuccessful, “_ts3._udp.ts.fairside.ro” Domain name not found
8/27/2020 09:47:05 TSDNS Info TSDNS queried unsuccessfully 51.68.174.24:41144
8/27/2020 09:47:05 TSDNS Info No TSDNS found
8/27/2020 09:47:05 TSDNS Info TSDNS queried unsuccessfully 185.151.30.155:41144
8/27/2020 09:47:05 TSDNS Info No TSDNS found
8/27/2020 09:47:05 ClientUI Info Lookup finished: ip=51.68.174.24 port=9987 query=ts.fairside.ro error=0
8/27/2020 09:47:05 ClientUI Info Resolve successful: 51.68.174.24:9987
8/27/2020 09:47:05 ClientUI Info Initiating connection: 51.68.174.24:9987
8/27/2020 09:47:06 Integrations Error Register server integration: Already exists, aborting
8/27/2020 09:47:06 ClientUI Info Connect status: Connecting
8/27/2020 09:47:06 PktHandler Devel Puzzle solve time: 14
8/27/2020 09:47:07 ClientUI Info Connect status: Connected
8/27/2020 09:47:07 Info Failed to read image C:/Users/Dragos/AppData/Roaming/TS3Client/cache/remote/EJXV7LowNEZtioGoLmgw7XA5uD93BnkCOkQqG99lkYbb7kF1ecLT+JSgCRDQcctXFk81DPESEUbdbQrAIfNwoQ==
8/27/2020 09:47:07 Windows Audio Session Debug [Capture] CaptureDeviceContext inner loop lasted > 25 ms 50 - Microphone Array (Realtek High Definition Audio(SST))
8/27/2020 09:47:08 ClientUI Info Connect status: Establishing connection
8/27/2020 09:47:08 ClientUI Info Connect status: Connection established
8/27/2020 09:47:10 Info requested new mytsid data
8/27/2020 09:47:10 UIHelpers Info setClientVolumeModifier: 36 -30
8/27/2020 09:47:10 UIHelpers Info setClientVolumeModifier: 37 -30
8/27/2020 09:47:12 Info Failed to read image C:/Users/Dragos/AppData/Roaming/TS3Client/cache/remote/EJXV7LowNEZtioGoLmgw7XA5uD93BnkCOkQqG99lkYbb7kF1ecLT+JSgCRDQcctXFk81DPESEUbdbQrAIfNwoQ==
8/27/2020 09:47:12 Info No image, refusing to display
8/27/2020 09:48:49 SyncImpl Error Failed to force sync
8/27/2020 09:48:59 SyncImpl Error Failed to resume syncing: not_initialized
8/27/2020 09:50:05 TokoVoip Error Error checking if client is query.: invalid clientID

You did reset your password as you wrote but did not enter the recovery key yet or did a fallback yet. This leaves your client (account in a state where you are logged in but all features are disabled until you resolve the issue.

1 Like

Thank you for help. I solved ! <3

1 Like

Welcome to TeamSpeak. :slight_smile: If you have any other Questions/Problem we all are here to help and feel free to ask. :slight_smile:

1 Like
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