Does not mean that you are not logged in. Could also be a server error.
Please show us at least a client log.
2 Likes
8/27/2020 09:42:26 Info TeamSpeak Client 3.5.3 (2020-05-06 09:07:50)
8/27/2020 09:42:26 Info SystemInformation: Windows 10 (18363) x64 (AMD or Intel) Binary: 64bit
8/27/2020 09:42:26 Info Using hardware aes
8/27/2020 09:42:26 Direct Sound Debug setting timer resolution to 1ms -
8/27/2020 09:42:26 Info *** Time [SPAWN_EVENTCONVERTER]: 256
8/27/2020 09:42:26 ClientUI Info OpenGL Info: LibGLES, Vendor: Google Inc., Renderer: ANGLE (Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0), Version: OpenGL ES 2.0 (ANGLE 2.1.0.57ea533f79a7)
8/27/2020 09:42:27 Info *** Time [ICONMANGER]: 577
8/27/2020 09:42:27 Addons Info Checking for addon updates…
8/27/2020 09:42:27 Plugins Info Loading plugin: TS3Hook_x64.dll
8/27/2020 09:42:27 Addon Info Addon up to date.
8/27/2020 09:42:27 Plugins Info Api version is not compatible for plugin: C:\Users\Dragos\AppData\Roaming\TS3Client\plugins\TS3Hook_x64.dll
8/27/2020 09:42:27 Plugins Info Loading plugin: clientquery_plugin_win64.dll
8/27/2020 09:42:27 Addon Info Addon up to date.
8/27/2020 09:42:27 Plugins Info Loading plugin: gamepad_joystick_win64.dll
8/27/2020 09:42:27 Plugins Info Loading plugin: teamspeak_control_plugin_win64.dll
8/27/2020 09:42:27 Plugins Info Loading plugin: AutoFollow_win64.dll
8/27/2020 09:42:28 Plugins Info Loading plugin: tokovoip_win64.dll
8/27/2020 09:42:28 TokoVOIP Info TokoVOIP initialized
8/27/2020 09:42:28 TokoVOIP Info Can’t get current channel : invalid server connection handler ID
8/27/2020 09:42:28 TokoVOIP Info Error getting all clients from the server : invalid server connection handler ID
8/27/2020 09:42:28 TokoVOIP Info Can’t get current channel : invalid server connection handler ID
8/27/2020 09:42:28 TokoVOIP Info Error getting all clients from the server : invalid server connection handler ID
8/27/2020 09:42:28 TokoVOIP Info Error getting all clients from server : invalid server connection handler ID
8/27/2020 09:42:28 TokoVOIP Info Got update json
8/27/2020 09:42:28 TokoVoip Info init
8/27/2020 09:42:28 TokoVoip Info No translation available.
8/27/2020 09:42:28 TokoVoip Info init done
8/27/2020 09:42:28 Info *** Time [PLUGINS]: 1328
8/27/2020 09:42:29 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
8/27/2020 09:42:29 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
8/27/2020 09:42:31 Info *** Time [BUILD_GUI]: 2105
8/27/2020 09:42:31 Info *** Time [SERVERVIEW]: 2243
8/27/2020 09:42:31 Info *** Time [SERVERVIEWMANAGER]: 2567
8/27/2020 09:42:32 Info *** Time [MAINWINDOW]: 6213
8/27/2020 09:42:32 Info *** Time [INIT]: 6215
8/27/2020 09:42:32 Info *** Time [NOTIFICATIONS]: 196
8/27/2020 09:42:32 ClientUI Info Qt version: 5.12.3
8/27/2020 09:42:32 ClientUI Info Using configuration location: C:\Users\Dragos\AppData\Roaming\TS3Client\settings.db
8/27/2020 09:42:32 Bookmarks Info Collecting autoconnect bookmarks
8/27/2020 09:42:32 ClientUI Info Last update check was: Thu Aug 27 04:26:12 2020
8/27/2020 09:42:32 Info Statistics report: Not yet, next report on Sat Sep 26 18:22:53 2020
8/27/2020 09:42:33 Newsticker Info Newsticker next check: Thu Aug 27 17:56:54 2020 GMT
8/27/2020 09:42:40 ClientUI Info Connect to server: voice.teamspeak.com
8/27/2020 09:42:40 ClientUI Info Trying to resolve voice.teamspeak.com
8/27/2020 09:42:40 TSDNS Info A/AAAA DNS resolve successful, “voice.teamspeak.com” =(h: 104.22.26.164 p:0)
8/27/2020 09:42:40 TSDNS Info A/AAAA DNS resolve for possible TSDNS successful, “voice.teamspeak.com” =(h: 104.22.26.164 p:0)
8/27/2020 09:42:40 TSDNS Info A/AAAA DNS resolve for possible TSDNS successful, “teamspeak.com” =(h: 172.67.38.140 p:0)
8/27/2020 09:42:40 TSDNS Info SRV DNS resolve successful, “_ts3._udp.voice.teamspeak.com” =(h: dc-9a34d226b974.teamspeak.com p:9987)
8/27/2020 09:42:40 TSDNS Info A/AAAA DNS resolve successful, “dc-9a34d226b974.teamspeak.com” =(h: 51.68.181.92 p:0)
8/27/2020 09:42:40 ClientUI Info Lookup finished: ip=51.68.181.92 port=9987 query=voice.teamspeak.com error=0
8/27/2020 09:42:40 ClientUI Info Resolve successful: 51.68.181.92:9987
8/27/2020 09:42:40 ClientUI Info Initiating connection: 51.68.181.92:9987
8/27/2020 09:42:41 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
8/27/2020 09:42:41 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
8/27/2020 09:42:41 Windows Audio Session Debug WAS::openDevice-enter - {0.0.0.00000000}.{f066c53e-f22b-4fd9-995e-acc6821d169d}
8/27/2020 09:42:41 Windows Audio Session Devel Mix Format: SRate:48000 Bitrate: 32 Channels: 2 - Speakers (Realtek High Definition Audio(SST))
8/27/2020 09:42:41 Windows Audio Session Devel Initializing with mix format. - Speakers (Realtek High Definition Audio(SST))
8/27/2020 09:42:41 Windows Audio Session Info Initialized with 2 channels in 32bit, 48kHz. - Speakers (Realtek High Definition Audio(SST))
8/27/2020 09:42:41 Windows Audio Session Devel WAS Buffer size: 1056 - Speakers (Realtek High Definition Audio(SST))
8/27/2020 09:42:41 Windows Audio Session Debug WAS::openDevice-leave - {0.0.0.00000000}.{f066c53e-f22b-4fd9-995e-acc6821d169d}
8/27/2020 09:42:41 Windows Audio Session Debug WAS::startDevice-enter - {0.0.0.00000000}.{f066c53e-f22b-4fd9-995e-acc6821d169d}
8/27/2020 09:42:41 Windows Audio Session Debug WAS::startDevice-leave - {0.0.0.00000000}.{f066c53e-f22b-4fd9-995e-acc6821d169d}
8/27/2020 09:42:42 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
8/27/2020 09:42:42 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
8/27/2020 09:42:42 Windows Audio Session Debug WAS::openDevice-enter - {0.0.1.00000000}.{479819fc-3329-4ec4-9a4b-b02aab1a3cd9}
8/27/2020 09:42:42 Windows Audio Session Devel Mix Format: SRate:48000 Bitrate: 32 Channels: 2 - Microphone Array (Realtek High Definition Audio(SST))
8/27/2020 09:42:42 Windows Audio Session Devel Initializing with mix format. - Microphone Array (Realtek High Definition Audio(SST))
8/27/2020 09:42:42 TSDNS Info SRV DNS resolve unsuccessful, “_tsdns._tcp.teamspeak.com” Domain name not found
8/27/2020 09:42:42 Windows Audio Session Info Initialized with 2 channels in 32bit, 48kHz. - Microphone Array (Realtek High Definition Audio(SST))
8/27/2020 09:42:42 Windows Audio Session Devel WAS Buffer size: 1056 - Microphone Array (Realtek High Definition Audio(SST))
8/27/2020 09:42:42 Windows Audio Session Debug WAS::openDevice-leave - {0.0.1.00000000}.{479819fc-3329-4ec4-9a4b-b02aab1a3cd9}
8/27/2020 09:42:42 Windows Audio Session Debug WAS::startDevice-enter - {0.0.1.00000000}.{479819fc-3329-4ec4-9a4b-b02aab1a3cd9}
8/27/2020 09:42:42 Windows Audio Session Debug WAS::startDevice-leave - {0.0.1.00000000}.{479819fc-3329-4ec4-9a4b-b02aab1a3cd9}
8/27/2020 09:42:42 TSDNS Info TSDNS queried unsuccessfully 104.22.26.164:41144
8/27/2020 09:42:42 TSDNS Info No TSDNS found
8/27/2020 09:42:42 TSDNS Info TSDNS queried unsuccessfully 172.67.38.140:41144
8/27/2020 09:42:42 TSDNS Info No TSDNS found
8/27/2020 09:44:01 Info tried to request user integration info without valid session
8/27/2020 09:46:44 Warning failed to initialize encryption - functionality limited
8/27/2020 09:46:44 Info requested new mytsid data
8/27/2020 09:46:44 Warning failed to request myTeamSpeak ID
8/27/2020 09:47:03 ClientUI Info Connect to server: ts.fairside.ro
8/27/2020 09:47:03 ClientUI Info Trying to resolve ts.fairside.ro
8/27/2020 09:47:03 TSDNS Info A/AAAA DNS resolve successful, “ts.fairside.ro” =(h: 51.68.174.24 p:0)
8/27/2020 09:47:03 TSDNS Info A/AAAA DNS resolve for possible TSDNS successful, “ts.fairside.ro” =(h: 51.68.174.24 p:0)
8/27/2020 09:47:03 TSDNS Info A/AAAA DNS resolve for possible TSDNS successful, “fairside.ro” =(h: 185.151.30.155 p:0)
8/27/2020 09:47:03 TSDNS Info SRV DNS resolve unsuccessful, “_tsdns._tcp.fairside.ro” DNS server returned answer with no data
8/27/2020 09:47:05 TSDNS Info SRV DNS resolve unsuccessful, “_ts3._udp.ts.fairside.ro” Domain name not found
8/27/2020 09:47:05 TSDNS Info TSDNS queried unsuccessfully 51.68.174.24:41144
8/27/2020 09:47:05 TSDNS Info No TSDNS found
8/27/2020 09:47:05 TSDNS Info TSDNS queried unsuccessfully 185.151.30.155:41144
8/27/2020 09:47:05 TSDNS Info No TSDNS found
8/27/2020 09:47:05 ClientUI Info Lookup finished: ip=51.68.174.24 port=9987 query=ts.fairside.ro error=0
8/27/2020 09:47:05 ClientUI Info Resolve successful: 51.68.174.24:9987
8/27/2020 09:47:05 ClientUI Info Initiating connection: 51.68.174.24:9987
8/27/2020 09:47:06 Integrations Error Register server integration: Already exists, aborting
8/27/2020 09:47:06 ClientUI Info Connect status: Connecting
8/27/2020 09:47:06 PktHandler Devel Puzzle solve time: 14
8/27/2020 09:47:07 ClientUI Info Connect status: Connected
8/27/2020 09:47:07 Info Failed to read image C:/Users/Dragos/AppData/Roaming/TS3Client/cache/remote/EJXV7LowNEZtioGoLmgw7XA5uD93BnkCOkQqG99lkYbb7kF1ecLT+JSgCRDQcctXFk81DPESEUbdbQrAIfNwoQ==
8/27/2020 09:47:07 Windows Audio Session Debug [Capture] CaptureDeviceContext inner loop lasted > 25 ms 50 - Microphone Array (Realtek High Definition Audio(SST))
8/27/2020 09:47:08 ClientUI Info Connect status: Establishing connection
8/27/2020 09:47:08 ClientUI Info Connect status: Connection established
8/27/2020 09:47:10 Info requested new mytsid data
8/27/2020 09:47:10 UIHelpers Info setClientVolumeModifier: 36 -30
8/27/2020 09:47:10 UIHelpers Info setClientVolumeModifier: 37 -30
8/27/2020 09:47:12 Info Failed to read image C:/Users/Dragos/AppData/Roaming/TS3Client/cache/remote/EJXV7LowNEZtioGoLmgw7XA5uD93BnkCOkQqG99lkYbb7kF1ecLT+JSgCRDQcctXFk81DPESEUbdbQrAIfNwoQ==
8/27/2020 09:47:12 Info No image, refusing to display
8/27/2020 09:48:49 SyncImpl Error Failed to force sync
8/27/2020 09:48:59 SyncImpl Error Failed to resume syncing: not_initialized
8/27/2020 09:50:05 TokoVoip Error Error checking if client is query.: invalid clientID
You did reset your password as you wrote but did not enter the recovery key yet or did a fallback yet. This leaves your client (account in a state where you are logged in but all features are disabled until you resolve the issue.
2 Likes
Thank you for help. I solved ! <3
1 Like
Welcome to TeamSpeak. 
If you have any other Questions/Problem we all are here to help and feel free to ask.
1 Like
I seem to have lost all the pictures in the rooms of my team speak which have been replaced by a red circle with a line going through it. my notification centre is saying the following,
myTeamspeak notification
Unable to decrypt data please,
apply encryption back up key
All fine and dandy but wtf is this key? Where do I get it? How do I apply it?
TeamSpeak is far too complicated for the self taught non IT person (you know, Joe Public).
Can anyone help me before I throw a beer glass at my computer screen?
Hello,
When I was on a server, I suddenly could not hear or speak anymore. I then got the notification to enter my reset code PIN. I didnt know it and clicked it away. But I still wasnt able to hear or speak. I even logged in and out in my account and also created a new reset key but somehow I didnt find a place to fill it in. Please help me, because at the moment and I am only able to join servers, but not to talk or hear a thing. Some options are force disabled and the cloud on the bottom right corner says `disconnected´. I would highly appreciate any help
Kind regards
You mean the encryption key?
1 Like
Hello,
when I connect to the server, I get the message:
<19:10:57> The TeamSpeak server was unable to verify the myTeamSpeak ID. Some myTeamSpeak services are not available.
<19:10:57> Reconnecting may solve the problem.
I am logged in to myteamspeak (on the website and the client) but there is nothing I can do. I want some “recovery key” that I don’t have because I have a new computer I bought a few days ago.
By clicking on the “New Spare Key” options, nothing happens.
Can someone help me somehow?
If you no longer have your old recovery key, you will need to perform a fallback. Only then you can generate a new one.
Note: Your old encrypted data will be lost.
My Idientities too?
If they have been synchronized, yes. If you still have your identities stored locally, they usually remain.
To be on the safe side, you should export them and save them externally.
post moved by moderator
Hey,
Always when i start teamspeak it says, that i have to get my recovery key.
But when i go in settings and klick on it, it opens a window to type my passwort in it. After I did that it is not opening something to show the key (it is the right passwort, for sure).
I did reainstalled teamspeak and I deleted all my teamspeak folders on my hard disk. I deleted all teamspeak folders and did a reset for teamspeak, but it still is not showing any recovery key.
Do you maybe know this problem, and know how to fix that?
Thanks for your time, I hope you understood my englisch xD
It’s because you must enter the recovery key you should write down as the client did tell you.
You do not get a chance to see the current recovery key!
Please follow the guide on top in this thread.
5 Likes
I recently wanted to factory reset my computer, but I lost pretty much all data attached to my teamspeak account. Thankfully I had it on always logged in, but I was wondering if I fully reset my computer if it would still remember to have me logged in once I re-downloaded the application.
As far as I know, everything you sync via myTeamSpeak will stay in your account. For safety purposes, you can also export your most important data such as identities and store them externally. When you reset your computer, you should also keep your recovery key in a safe place. However, you must have your login data for your account prepared.
As long you know your myTS login Data and got your recovery ready (or still are logged in and can create a new one) your most important data like bookmark and identities get synced back.
The recovery is a must have in case you forgot your myTS password and have to reset it.
That’s why you do not get your data from myTS.
2 Likes
post moved by moderator
Ever since I updated my E-Mail for my Teamspeak Account a while ago i get the following error message every time i connect to any server:
<19:58:26> Der TeamSpeak Server konnte Ihre myTeamSpeak ID nicht validieren. Nicht alle myTeamSpeak Services sind verfügbar.
<19:58:26> Neu verbinden könnte das Problem lösen.
which translates to " The server couldnt validate your myteamspeak id. not all services are available. a restart could fix the problem"
furthermore i dont have acced to my identity thats bound to my account which leads to me not having the server rights i used to.
is there a way to fix this?
Did you get another error message in the client after you changed your email or is there a “!” in the bottom right corner?
Does this only happen on one server? Then possible causes would be:
- the server does not reach
ts3services.teamspeak.com - the TCP port 443 is not open
- the firewall blocks the connection
- a TeamSpeak certificate is rejected by a transparent proxy with HTTPS support
there is a ! in the bottom right corner.
Two in fact, one i a square and another in a triangle.
the triangle one asks me to reconnect and then still appears, the square one asks for a recovery key (which i dont have anymore afaik)
i didnt get another error message after changing my email no.
and i were only able to reconnect to one server so far as i had the others synced with my teamspeak account… which doesnt work.
I can connect to the adress you mentioned, the tcp port works too, i tried reconnecting after deactivating my firewall. and i have no idea how to check the last one
