Account issues after or during maintenance (Jan 16 - 19 2024)

My myteamspeak account has disappeared.

The client asks me to log back in. I entered my account password and it prompted that my account password was incorrect.
I tried to log back in on the webpage but it still prompts for an incorrect account password. I then tried to reset my password and it prompted me "Process queries could not be completed. ".

When I re-registered, it prompted me that my username was already taken, here is my account information, can you help me locate the problem?

The problem is not with this account that I am using to report the problem.
Where should I send the account with the problem?

Thank you for the updated Post.

I can’t log in into my Main Account because it says, that my Password
is wrong, but I typed the correct password every time. This is a Test
Account from me and I worked for me. I hope my account isn’t broken. And unfortunately I can’t even reset my password because I can’t log in anywhere anymore, neither on myTeamSpeak nor in the TeamSpeak Client itself.

I hope that on Monday that my Account can be recovered. :frowning:

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I’ve been logged out from account in TS yesterday and couldn’t log in to get my bookmarks etc(password was inccorect but i know it was correct) so the first thing i did i changed my password by recovery and data was not syncing. Today i’ve been asked for a recovery key which i can’t recover cause i’ve been logged out from my account fully. I still can login with new password etc but data with badges, bookmarks and what i needed more is my ID not syncing.

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im starting TS and i got a message that say “Decryption of data not possible use the Recovery Key”.
The old one i think is gone. And yes i changed Password.

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It looks like it is no longer possible to change the email address. After following the link received on the new email address, clicking “Submit” will cause the page to freeze for a few seconds and after that it will get stuck on “Processing”.

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A post was merged into an existing topic: :loudspeaker: myTeamSpeak Maintenance :hammer_and_wrench:

I have the same problem I have not changed my password was logged out of my main account everywhere today I tried to log in via the homepage then this message comes up: Invalid email address or password

Password reset does not work either

Hello, I tried to log in to my account today but I still couldn’t.
While trying to log in to my Myteamspeak account, I received the error “Your password or Gmail is incorrect” and I thought I typed the wrong password and tried to reset my password by clicking “I forgot my password” but I received an error saying “Transaction queries could not be completed”. I would be very happy if you could help me, myteamspeak team.

Yes, I have the same problem. I still haven’t found an answer. It seems like there’s nothing we can do but trust the Teamspeak 3 team.

moved by moderator

Hi there, I’ve tried sending a support request in about the topic on the 17th and a reply on the 18th directed me to get support here instead. So here I am on a new teamspeak account to get any support I can.

On the 17th I opened my ts5 client as I normally do and it was a login screen. Confused I tried my credentials figuring it was just a random thing. My password was said to be incorrect so I went to the myteamspeak site to try logging in on that site, same issue there. After quadruple checking my password, and even attempting to open my ts5 on my laptop; which yielded the same logged out screen, I chose to reset my password. When submitting my email for a password change it gives me the error “Process queries could not be completed.”

I use teamspeak daily, for work and personal. I figured maybe waiting for a few more days might fix the issue, as I know maintenance was performed near the date my account stopped working on. It didn’t resolve it though.

Teamspeak Username: Brian
Ticket: #79453

If any proof is needed, please reach out via email on the “Brian” account. I have purchased merch years ago and still have the emails for the codes I redeemed on the account. Just for clarification as well; my account can not login anywhere.

So we just have to suffer if we didn’t have a recovery key saved? I signed up in 2016. I’ve lost data since then :frowning:

I’ve bought merch multiple times and have those emails & badge codes, does that mean nothing?

edit: I’m blind…

Option 2 is to remember your login data from before the maintenance.

Encryption without letting us know the content of your synced items works this way.

You are the only owner of that data, so it was REALLY REALLY important to save the Recovery Key.

This is why the client told you to store the key somewhere.
grafik

Option 2 is to remember your login data from before the maintenance (see point 5 in main post).

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When logging in with the correct password it shows me that the password is incorrect even though it is a valid password

and when I try to log in to the website, the same thing happens, and when I try to reset my password, I get the error message “Process queries could not be completed.”

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I have the exact same problem. :frowning:
I cant login over the Client or here in the Forum
and cant reset my password. :frowning:

I have the Recovery Key. :slight_smile:

What could i do now?

When logging in with the correcr username/password, it shows, that the name/password is incorrect. This happens when trying with the client and website and when I try to reset my password, I get the error message “Process queries could not be completed.”

@everyone

I wrote down all mentioned issues and what you did with the account.

I / we will reply is we need more or did something.

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Hello,

during the last maintenance on friday I got logged out of my account and couldnt log back in since then. I only tried to login during the maintenance, so no password resets or other stuff. I have my recovery key. What are the next steps? Error Message says that my password is incorrect.

kind regards

Hi,

these are my issues:

  • i can’t login and get the error message “Invalid email address or password” (tried on myteamspeak.com)
  • in ts3 i get the notification that the client is unable to decrypt the data

I have my old login data from before the maintenance started but not the recovery code. I hope i can get my account back working.

Hello,

Same issue than the other lads.

Seems my account is not there anymore.
I get in TS3 ‘Login failed’ on the website, password wrong - despite I never changed it and in my bitwarden it’s still the normal one. I tried to access my data using recovery key, but same thing - never changed but wrong?!

Didn’t change anything in the maintance window on my end.

Possible to help me?

Thanks

I added all of you above to the list.

4 Likes

I have same problem. My nickname on this account is EvEr. I dont have revovery key because i log out to try login again. My email on this account: [email protected] I need this because is only place where i have my identity. Ticket id: 79606 Can i export my identity from android client?

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