same for me, and good to know that this is caused by server problem/maintenance.
is there any local copy of the favorites list? Even when its getting back afte sync is repaird, it would be nice to have alocal copy or so (not only cloud based storage and no way to get it if s.th. is happening like now)?
As long you were logged in before the downtime or any other event the bookmarks/favorites are cached and should be accessible for the client.
Only when you logout or didnât login before these are not available as long sync doesnât work.
With TS3 you can Copy these to the local database.
@Radjoni you already have a post in here. Making new ones without any other information is not required.
Our sync service is in maintenance mode and and not available at the moment. This a wanted behavior to not work at moment.
Question, So yesterday during maintenance I had to change my password at some point. I thought the issues going on would be fixed from me relogging in but that wasnât the case. Today I opened my account up and its links with my email but my unique ID was changed. When the Sync services go back up will my ID go back to what it was prior to resetting my password. I ask because all my bookmarks were removed so I canât join a specific server I was on prior to my issues happening.
Note: All my issues got worse when I reset my password. Before that everything was fine I was actively in a server.
The synced items will return.
But when you reset your password, then you also change the encryption for already synced items and the online synced items will no longer match the new encryption.
So when they return and the password was reset somehow, then with a big chance the Recovery Key you had (before the maintenance) is required.
If you donât have that key backed up (as the client told you) ⌠then the synced items can not be decrypted from the client and encrypted again.
The situation is new for us. These are the chances without a recovery key.
With big chance the synced items are gone
With a small chance everything is like it was before the maintenance
I have a quick question, my friend reset the recovery key while synchronization was turned off, is there a chance that his identity will come back when synchronization returns, or not because he reset the key?
2 Days ago I just started Ts3 like i normally do and then my Identity is just gone.
My saved Servers are gone my Avatar gone all gone. Felt like a fresh install of Teamspeak.
I noticed this all happend while Teamspeak login was down for mutiple Days. Maybe this has smth do to with it ?
The Logs from that Day: 2024-01-18 16:15:06.072282|WARNING |ProtobufRPC | |Server at URL https://clientapi.myteamspeak.com/authentication responded: 503 Service Unavailable
2024-01-18 16:15:07.825493|INFO |ClientUI | |Created default identity
2024-01-18 16:15:12.512441|WARNING |ProtobufRPC | |Server at URL https://clientapi.myteamspeak.com/integration responded: 503 Service Unavailable
2024-01-18 16:15:12.512441|INFO | | |failed to get user integration list from server
10 posts were merged into an existing topic: Account issues after or during maintenance (Jan 16 - 19 2024)
Changing the Password, Email, Recovery should not have any negative effect for this maintenance.
Only resetting the password
and then doing Fallback instead of using the Recovery key is as critical as it would be without the current maintenance.
Hello, short question. It is already clear how long it might take to maintain the sync.
Unfortunately not.
We just took system online minutes ago and our sync and results and logs show us lots of problems.
Thank you for the info. so it may take a while
Hello, I cannot log in to my account.
While trying to log in to my myteamspeak account, I received an error saying âyour password or gmail is incorrectâ and I thought I wrote a wrong password and I tried to reset my password by clicking âforgot my passwordâ but I got an error saying âTransaction queries could not be completedâ. I would be happy if you can help, myteamspeak team.
You both are logged in here with the same login data the client or myTS page do use.
Nothing is lost. Please do not touch your account data during this maintenance.
Hi, do you have any idea when the maintenance might end? Since in the post from 8 hours ago you didnât communicate a time.
No we have no ETA.
We hope tomorrow but this whole database integration to the new system doesnât work nicely as it should and breaks. Also the database is very big and takes much time for each try and test.
Thanks for merging my topic into this, I didnât realise there were multiple maintenance threads, only saw this one at first!
https://community.teamspeak.com/t/megathread-myteamspeak-maintenance/42841/13
Will keep an eye on this thread thanks.
The system is live again and we are monitoring everything.
It could be that we turn on maintenance and off again to see results or differences or fix upcoming errors.
-
Sync data are in state before first maintenance 2024-01-16T10:00:00Z
-
Website is partly live and some points like badges and server nickname may not load at this moment. -
Client badges and own and contacts myTS avatar do not work at the moment. Client will print Error 500 in log here.
if i request a new recovery key are the old bookmarks and ts identity diferent or the same?
Is it possible to recover acc data with a TS Identity?