Disconnected from Chat / Messenger // You are not connected to chat services

[LeonMarcelHD]

This is a megathread to collect all reports of connection issues with the TeamSpeak 6 Client. Please refrain from creating new topics about this issue and use this thread instead.

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It is possible that our chat servers are currently experiencing a brief downtime. If so, please read the latest messages in this thread to confirm if others are affected and let us know by replying here. Our team will then review the issue and work toward a resolution as soon as possible.

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Please follow these steps only if you have never used the global chat:

The next steps may result in data loss, please continue with caution.

1. Log out of the client
2. Close the client
3. Delete / rename the cache folder
4. Start and login again
5. Now the client should connect to the chat server

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Windows: %LOCALAPPDATA%\TeamSpeak\Cache\Default
Linux: ~/.cache/TeamSpeak/Default
MacOS: ~/Library/Caches/TeamSpeak

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Only use this Thread if you cannot connect to the messenger like the picture shows below:

Disconnected - You are not connected to chat services.
Make sure you are:
Connected to the internet
You are not connected to the messenger services

[LeonMarcelHD]

I’ve forwarded this to IT and they’ll check the chat server.

[LeonMarcelHD]

We’ve looked into this and found an issue while deploying. It should now work as expected, please try again

[JonnyoXP]

This is why I love TeamSpeak you guys fix stuff so fast keep up the amazing work!

[LeonMarcelHD]

Thanks all of you for bringing this to our attention.

We seem to experience downtime on (chat-2, chat-5, chat-6 and chat-9). We are currently investigating this issue. Please note that due to the holiday period we’re short on staff and it might take a while until we resolve this.

We appreciate your patience and apologize for the inconvenience. We’ll update you as soon as possible.

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Update:

Chat-9 should now work fine again, please let us know if you are experiencing any further issues.

We have not found any issues on chat-2, chat-5 or chat-6, meaning the recipient was most likely on chat-9 and was therefore causing connection issues.

[AceKokuren]

I have just started experiencing this myself. It was working fine on my macbook, but when I installed the client on my Windows PC, it doesn’t work.

I went through uninstalling and reinstalling the client, removing all the files I could find inside AppData, (Local and Roaming), as the fix at the top of the thread didn’t work for me.

I just don’t understand how I can connect to the services fine on my mac, but not on Windows.

Edit: Just suddenly started working again. Disregard.

[PardonMyTurkey]

I am currently experiencing this on my windows client. I tried deleting the cache and that did not fix the issue.

Edit: It just started working but I’m still having trouble creating invite links.

[Vulpix_at_alola]

I also have this issue. It keeps attempting to reconnect but fails. My account name is the same as forum name.

[Alligunning]

Having this issue as well, tried all the fixes provided. Username is Alligunning.

[LazCalico]

Hi! I’m having this issue as well, and have tried deleting the cache, renaming the cache, and changing any related firewall settings. The account username is LazCalico.
Edit: After about 30 minutes, the issue resolved on its own.

[xxe4]

Hi, I’m having problems with my connection for some reason? I dont understand what is going on but it refuses to connect. I tried disconnecting from the internet and retrying but it keeps saying that I’m not connected. My username is: xxe4

[LeonMarcelHD]

We can’t see any issue on your chat server, can you check your log files for any errors?

How to retrieve logs from your TeamSpeak client

This thread is a how-to retrieve logs from TeamSpeak 6 to help us identify an issue. NOTE: the logs may include confidential information like server addresses and usernames of people you are chatting with. So before uploading please have a quick look over them and censor or send them via a DM to the person who has requested them. Search in the search bar for Developer Tools (or if you’r client is not set to English you need to search for it in the translated language. See the list down bel…

[xxe4]

I fixed the issue, I deleted the teamspeak folder and all instances and I ran the installer again and clicked on the “Repair” option. My connection issue is fixed, thanks.

[MonstroCromo]

Having this issue, tried relogging, restarting, reinstalling, and manually allowing TS through firewall. Username: MonstroCromo

[tebbeh9]

Same here, i panic.
I cannot even accept invite to group chats. Or when i finally get it on the side it load and then say “error”

[tebbeh9]

Im adding more info, there is also very strange when i finally get in and we want to watch stream it only show this for everyone

[tebbeh9]

Is it lagging problem because of alot of people changeing from Discord to Teamspeak or and the Teamspeak servers are heavy loaded?

[Vulpix_at_alola]

Here are my logs.

Dropbox

[Promonto]

Hi there,
I have the same problem.
My old account has connection problems but a new account connects instantly.
I would dislike to abonden my old account. (This was written with my old account)

[Shiokaze]

i have same problem