This is a megathread to collect all reports of connection issues with the TeamSpeak 6 Client. Please refrain from creating new topics about this issue and use this thread instead.
All recent major server problems have been solved, but it may be possible that there is short downtime, if the steps above do not help please let us know by posting here in this thread. We will then have a look at this issue and find a solution.
Only use this Thread if you cannot connect to the messenger:
I have tried using the Teamspeak 6 Client but cannot connect to the Chat servers. I tried switching to different accounts and it worked there flawlessly, so my guess is, the servers did not setup my account correctly and deny the connection…
Client is up to date, i tried deleting cache and logs multiple times, restarted, relogged, even deleted the UserData folder, nothing helped. As said, other accounts work great.
This is one of many tries of the client to initialize the connection:
[2025-04-03 16:12:38.411] [info] TSBindingBrowserTSChat::create scHandlerId=0 server_identifier= specifier= endpoint=__CENTRAL__
[2025-04-03 16:12:38.412] [info] Save data path: server_identifier=tschat-1.teamspeak.com specifier=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 => C:\Users\marvi\AppData\Local\TeamSpeak\Cache\Default\tschat\YWUwMmRhYWU2YmYxNzY2MGM5Y2Y5ZDZlZjA0NTA3MjQ
[2025-04-03 16:12:38.412] [info] Matrix client create: matrixHost=tschat-1.teamspeak.com
[2025-04-03 16:12:38.426] [info] Failed to restore store from save data: invalid login data
[2025-04-03 16:12:38.426] [info] Creating fresh store
[2025-04-03 16:12:38.426] [info] new crypto account on init - fresh
[2025-04-03 16:12:38.426] [info] created new group session storage
[2025-04-03 16:12:38.440] [info] connect: ts_chat_id=12 displayname=mashmarvin presence=online
[2025-04-03 16:12:38.623] [error] Check logins failed, abort login
[2025-04-03 16:12:38.623] [warning] TSChat_Connect failed: server gone
[2025-04-03 16:12:38.623] [warning] tschat connect failed with invalid credentials, trigger tschat credentials reset
[2025-04-03 16:12:38.886] [info] stop: ts_chat_id=12
[2025-04-03 16:12:38.890] [info] Save data path: server_identifier=tschat-1.teamspeak.com specifier=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 => C:\Users\marvi\AppData\Local\TeamSpeak\Cache\Default\tschat\YWUwMmRhYWU2YmYxNzY2MGM5Y2Y5ZDZlZjA0NTA3MjQ
[2025-04-03 16:12:38.921] [info] destroy: ts_chat_id=12
Same trouble regardless of device used, network configuration/IP address or PC used to log in with. I’ve tried clearing everything in ~/.cache/Teamspeak as well to no avail. This seems to be an account issue.
Currently at ‘connecting’ status still after clearing ~/.cache/Teamspeak but haven’t reinstalled the program yet. I’ll give it a little time and take a walk before trying again.
Still down. Saw the above post edit, watching intently; thanks for helping us!!!
I have tried watching a video on how to fix this, I tried resetting my network, I resetted my PC multiple times, I synced my time, and when I do see my friends and my servers, it turns out I am the only one who is online, but on my friends end they see that I am the only one offline. It just keeps trying to reconnect to my internet, but nothing happens. I have also uninstalled Teamspeak and reinstalled it, but nothing changed. What do I do?
Is it possible that they are set to offline in the bottom left corner? Sometimes the online indicator can be not accurate, but we’ll have a pending fix for that coming.
