Disconnected from Chat / Messenger // You are not connected to chat services

This is a megathread to collect all reports of connection issues with the TeamSpeak 6 Client. Please refrain from creating new topics about this issue and use this thread instead.


It is possible that our chat servers are currently experiencing a brief downtime. If so, please read the latest messages in this thread to confirm if others are affected and as well let us know by replying here. Our team will then review the issue and work toward a resolution as soon as possible.


This is a possible solution if you have NEVER used the global chat.

Warning

The next steps may result in data loss, please continue on your own risk.

I acknowledge the risk
  1. Log out of the client
  2. Close the client
  3. Delete / rename the cache folder
  4. Start and login again
  5. Now the client should connect to the chat server

Windows: %LOCALAPPDATA%\TeamSpeak\Cache\Default
Linux: ~/.cache/TeamSpeak/Default
MacOS: ~/Library/Caches/TeamSpeak


Only use this Thread if you cannot connect to the messenger like the picture shows below:

Disconnected - You are not connected to chat services.
Make sure you are:
Connected to the internet
You are not connected to the messenger services

I’ve forwarded this to IT and they’ll check the chat server.

We’ve looked into this and found an issue while deploying. It should now work as expected, please try again :slight_smile:

This is why I love TeamSpeak you guys fix stuff so fast keep up the amazing work!

Thanks all of you for bringing this to our attention.

We seem to experience downtime on (chat-2, chat-5, chat-6 and chat-9). We are currently investigating this issue. Please note that due to the holiday period we’re short on staff and it might take a while until we resolve this.

We appreciate your patience and apologize for the inconvenience. We’ll update you as soon as possible.


Update:

Chat-9 should now work fine again, please let us know if you are experiencing any further issues.

We have not found any issues on chat-2, chat-5 or chat-6, meaning the recipient was most likely on chat-9 and was therefore causing connection issues.

6 Likes

Issue should be resolved now. Sorry for the inconvenience.

Thanks for the report, we’re looking into it.

Thanks for the reports, we’ll investigate and it should be resolved tomorrow morning.

Thanks for the reports, well look into it.

Now it should be back up and running.

Funny thing, the issue was solved on chat-6, however it then appeared on chat-4 :distorted_face:

anything lingering? getting weird decrypt issues. think i have ruled out firewall. secondary account works but my primary account, this one, does not want to decrypt group chat messages. maybe its just really bad timing on when people are using the client. encrypted DM’s and messages between my secondary and primary account are not decrypting.

I’m having a problem

I’m having trouble sending/receiving text messages in all chats, and I can’t watch or share my screen

Thank for the reports, we’ll investigate.

I have the same problem:

Versión: 6.0.0-beta4.1

Número de compilación: 1779880475

Fecha de compilación: 27/5/2026, 13:14:35

Versión Chromium: 146.0.7680.0

Tried everything, still not working

same here