I’m experiencing a problem changing my email address.
I enter the new adress in the “My Account” section after I logged in .
I get the first mail to the old adress and confirm it.
I get the second mail to the new adress and confirm it.
I get to the step where I enter the password and click on submit.
Just nothing happens, no matter what time I wait. It doesn’t take me further on. I also tried doing so with Firefox and Google Chrome, so its not a browserproblem.
Though, when trying to “reset” my password for the new mailadress it says there is a tranferring pending. So the system has the infos, just doesn’t seem to process it further on.
Additionally, since I tried changing the mail first, my TS profile can’t be completely loaded in TS, resulting in me sometimes havings no favourite servers, nor right on’em a.s.o.
When I contacted support on it, I was directed to this forum, so here we are.
the link -i copied it, I clicked on it and I also typed it in manually. As the screenshot proofes I get to your website. I can click on submit. As I said, it turns grey for a few seconds, then blue again.
Here, have a video of it:
I tried four different browsers and also on my VM.
The password is saved for login. I also inserted it manually. But since there is no resonse at all, I’d guess, the system is not working just fine.
neither I’m ignoring your test nor somebody elses.
It’s working for you guys, thats nice. You run a test on the system itself and its working. I get that.
I’m not dumb. All I’m saying is, it is not working for me.
I installed the opera chrome just today to test. I have no blockers in it or something else, granted full right for the website, still, all I get is shown in the video.
So either I’m just to dumb, or the system/ site ain’t working properly (for me).
Since it seems that I already lost the content of my account in the client, I’ll just set up a new identity, wait for 48h until the running process is terminated and register a fully new account to then connect to the identity.
Thank you for the attempt to help out, dunno what it is after all. I give up.
After you initiated it for the first time you should have received an email on the old address requiring you to confirm the change. Did you get this email and did you follow the link in it?
We are not thinking that you are dumb or anything like that.
I just argue that there is nothing wrong on our side. That’s all.
Whaaat?
A change of email no matter if finished or not does not touch your synced data.
And you can not reset your password while a change is ongoing.
So your old data must be there with old email and password as login.
By any chance?
Did you reset your password before you tried to change your email?
If yes, did you use a recovery key in client or made fallback or did you even start a client after the password reset?
Would say yes or first description would not match that perfect in steps
When trying to change email on https://www.myteamspeak.com/, I successfully verified my primary email and the new email address. However, on the page where I am required to input my current password, nothing would happen when I was clicking on the “submit” button. Multiple browsers tried, including Edge and Chrome. Needs help!
I was trying to change the address with adblockers disabled, but now when I tried to click on the URL sent to the new email address, titled “myTeamSpeak Email Change Validation”, the webpage reports:
Error
The current address was already validated for a past process.
However, the email related to my account hasn’t been updated.
When I tried to start another changing email process, the webpage reports:
Error
The desired address “xxx” is already taken by another account or user.
To check if my browser even send data to the server I checked the “Network”-Tab in the “Web Developer Tools” and there I see the following error:
“Uncaught Object { toString: toString(), message: “gcm: tag doesn’t match” }” at “thirdparty.js:7:28443”
I tried to change my password on two different machines with two different browsers and every script blocker or ad blocker disabled. I even waited more than 48 hours between tests.
I tired again today but still failed to change the email address. Same issue as @TheJ3st3r. Everything goes well until nothing happens when clicking “submit”.
Same “Uncaught” rrror in web-dev console. On Chrome with all entensions disabled.
I am experiencing the same problem as described by @TheJ3st3r in his post from September 6th.
I went through the following steps:
Logging in to myTeamSpeak
Going to my Account
Clicking “Change Mail”
Entering the new Mail Adress
Clicking the validation link sent to my old Adress
Clicking the validation link sent to my new Adress
Entering my Accounts password (" For security reasons we need you to input your current password.")
Clicking “Submit”
The “Submit” button then turns gray for a few seconds before reverting back to blue, without anything else happening. When trying to log in to myTeamspeak with the new mail-adress, it reports the new mail adress as “invalid” (as seen in previous posts in this thread)
I have repeated the last steps on three different devices, including a mobile device, in four different browsers, with no avail. I obviously have disabled all addons beforehand.
What can I do to complete the mail change process?
Hello. I have exactly the same problem as everyone else who posted above. My email service will stop working in three days. After which I will not be able to restore access to my account unless I change my email address.
But I can’t change it because I can’t enter my password. The password is correct, I do everything as needed, but the site is glitchy. How to solve this problem?
Thank you/
