I’m experiencing a problem changing my email address.
I enter the new adress in the “My Account” section after I logged in .
I get the first mail to the old adress and confirm it.
I get the second mail to the new adress and confirm it.
I get to the step where I enter the password and click on submit.
Just nothing happens, no matter what time I wait. It doesn’t take me further on. I also tried doing so with Firefox and Google Chrome, so its not a browserproblem.
Though, when trying to “reset” my password for the new mailadress it says there is a tranferring pending. So the system has the infos, just doesn’t seem to process it further on.
Additionally, since I tried changing the mail first, my TS profile can’t be completely loaded in TS, resulting in me sometimes havings no favourite servers, nor right on’em a.s.o.
When I contacted support on it, I was directed to this forum, so here we are.
I took us ages and this topic came up at least twice in a week and we absolutely had no clue.
But now we found out why this happens.
We assume very old client versions are used for these accounts.
Years ago (yes more than 5 years) the encryption was updated and the website requires that new encryption and fails because old clients still use the outdated encryption.
Solution:
Download and use the latest client: TS6 or TS 3.6.2
Login into that client
Be aware that this step may require your Recovery key!
So you might get your backup or create one in Client's account settings
before installing the latest client.
Try again to change email or password
If above did not help go on with following
Change the password in the mentioned clients (to a different password)
Change your email if this was the initial problem
** Change the password back if you like
The client is the software to encrypt your account data.
It’s also to update the encryption on your account data in case encryption was done with old client and never was updated. That’s why you needed a newer client.
What you could try is to change the password in the client itself (it must be a different password then the current one). This updates the encryption again.
Then try to change the email on the website and change password back if you like.
That’s the only idea I got without looking into the account to see which encryption version your account has. I will do that after the downtime tomorrow.
Inspected the site and this is all I could find that looked errorish.
EDIT: update, my sister added me and can call me. On my end I just have her name under contacts with a green V and a red X. Clicking the green V does nothing and she can neither call nor message me.
I noticed that your second screenshot actually shows the error “gcm: tag doesn’t match”, which has been discussed earlier in this thread.
TeamSpeak previously mentioned that this could be related to outdated account encryption, which sometimes needed to be updated through a newer client.
Are you currently using the latest TeamSpeak 6 client, and were you already experiencing the contact issues before attempting to change your email address?
Since you’ve already tried changing your password several times and are now temporarily restricted, I wouldn’t recommend trying another password reset right now.
I’d also make sure you have your recovery key safely backed up before making any further account changes.
If the email change keeps getting stuck with the same encryption error, it might be worth contacting TeamSpeak Support directly, as they may need to investigate what’s happening with your account.
I have done both. Support actually sent me here and it has been less than helpful until you showed up.
I am using the latest client and I did recover an old account which I did not think would exist still.
@TS.ChrisR his solution says, if I understand it correctly:
Old clients being used to recover/use old accounts.
They advice getting the latest client and logging in (I have done so)
I will attempt the in-client password change and then make another attempt at the email change and report back with the results.
Kindly, M4
EDIT: update:
Attempted to change my password via the TS6 app first, no luck. It tries to reconnect after and just hangs there. Deleting and reinstalling the app now.
Tried to change password via the website, looked succesful until I tried to log in again, credentials invalid suddenly.
This is taking way too much time to gain access to my account and just change an email.
