Email or passwored change (gcm: tag doesn’t match)

General Discussion Account
145

Hi.

I’ve tried twice on different PC’s, one windows and one linux. Both latest TS6 version, I did the password change (including having to recover with key etc but I still get “tag doesn’t match” error unfortunatly.

146

Have you already received the confirmation email on both addresses?

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147

Correct, on all times I have tried, I recieve both confirmations and get stuck on “processing” after entering password to validate the new address.

150

I’ll talk to IT regarding this…

2 Likes
152

Thanks. If it weren’t for the badges on my account I would’ve just created a new one honestly

154

Can you try opening the activation link in an incognito browser?

2 Likes
155

Did that now. Same error “gcm: tag doesn’t match”. But I could wait 48 hours, reset password and try that again if that would be worth trying?

156

Hmm I just noticed that you have 2FA enabled on you account. Can you temporarily disable it and try again?

2 Likes
157

Tried that, incognito on 2 different browsers (brave without shield and Librewolf). Same error.

158

I want to change my email address, but when I got the step where an email was sent to the new email address, I clicked the link and confirmed my password, but it just got stuck on “processing”. I tried refreshing the page and it apparently broke something. My account is still under my old email, and when I try to go through the process again to change it, Teamspeak tells me the new email is already being used by another account… It isn’t. It’s almost like the account has both emails, but the new one is just hanging out in limbo somewhere.

Help please.

159

Please try these steps:

2 Likes