Sorry to hear that you’re experiencing this issue. The password reset on myTS works fine for me and we haven’t seen any issues with the service.
As Rikku said, please make sure that you deactivate any third-party plugins in your browser that could interfere with the functionality of the website and try using a different browser.
Please also check your console by pressing “F12” on your keyboard and watch out for any errors that are displayed, especially the error “gcm: tag doesn’t match”.
If you see the error “gcm: tag doesn’t match”, this means that the current entered password does not match the encryption in our database.
If this still doesn’t fix your issue, please reply again and we’ll look further into it!
Not necessarily. As the post Leon referred to stated, you might need the recovery key. If it is required and you don’t have it, you can still perform a fallback - this would delete your synced bookmarks and identities. But I feel like you should be fine and not need the recovery key.
Another theoretical idea: If the client asks for a recovery key but you don’t have it, it could maybe be possible to generate a new one with a somewhat old TeamSpeak 3 client (idk which one exactly, but around 3.3 might work).
Hi. I stuck during email change. I received email on both email accounts but when I type password for confirmation I have progress button and nothing happening.
From client site I’m able to change password but from website is the same story like with email change.
Update:
I used phone with different internet to change email address and the situation is the same. It looks like I miss some account privileges and from website level I can only login on account.
So we’ve checked your account and it looks good from the backend side of things…
If you have followed the steps correctly, then this may be a bug on the website which we currently can not fix as we don’t have steps to reproduce the error.
Problem is now that we can not touch any user data manually and changes need to be done on the website…
I have same issue, I can login on forums but cant login in myteamspeak, I get critical error… My account is new one.
You should try creating a new account and u will realize that might be something with registration that some field in database is missing or its incorrect.
Ok, so what now ? Because I have not much time because old email soon will be closed and new one is currently blocked by email change process and I can’t create new account with the new email address ?
Something is wrong with the website - database.
Via client I can change password Via website I can’t change password.
Via client there is no option to change email Via website I can’t change email.
I know our website UX has some room for improvement, so I just want to make sure the whole process is clear. Given you have logged in with a recent client in the last years, the change email process should be as follows:
Send form with new email address (I guess no confusion here so far)
That sends out a validation key to your OLD email address
You click on that link in your OLD inbox. If you’re not already logged in, use your OLD email address + pw.
Then you get a proper description telling you you’ve got a validation key in your NEW email adress’s inbox
You click on that link in your NEW inbox. If you’re not already logged in, use your OLD email address + pw (that might be already confusing at this point).
You have to enter your password, submit, then it might take some time and you should be logged out and see a login mask (without any explanation or a neat success message).
Somewhere at points 3 to 4 I once encountered a “something went wrong” issue, too. Might help to log out beforehand and try again, that did it for me at least.
Clients and website use the same mechanisms internally, so there’s absolutely no difference in the backend for these processes. And please don’t think we won’t try to solve these issues or won’t believe you - it’s just we cannot reproduce them so far.
