How do I get a new recovery key? // My Badges are not shown in client

[Cornelius]

You cannot find an already created key in the client. You would have had to save it externally when you created it.

[TS.ChrisR]

@G.Davis

How do I get my recovery key when I click on the option “New Recovery Key” where do i find this?

You must enter your old Recovery key first or do a Fallback in case “New Recovery” does not work.
You did reset your password and this account need to be decrypted first or encryption must be reset.

[G.Davis]

If I do a fallback I would than loose all my books marks, and data ect? I click the recovery key blue link in enter in my Teamspeak password. Nothing happened after that, it didn’t give me a recovery key.

[TS.ChrisR]

@G.Davis

If I do a fallback I would than loose all my books marks, and data ect?

Yes. All synced data is gone.

@G.Davis

I click the recovery key blue link in enter in my Teamspeak password. Nothing happened after that, it didn’t give me a recovery key.

Please read my post above. There is no way around that.

[G.Davis]

Hey, ChrisR this question may sound repeated . But, if i have teamspeak on chrombook in it is Linux and i have all my bookmarks etc on my chromebook TS3. But, i do a fallback on my windows 10 teamspeak will all my data be gone on my chromebook TS3? Also when i requested a new recover key it gave me this “SyncImpl Info Successfully requested new backup key” but i never got my key and I didn’t do a fall back. What would happend if i hit fallback on my Linux ts3 and get a new recover key to use on my PC TS3 with the same email etc.

[TS.ChrisR]

My answer will not change. No matter how often you will ask.

You do not get a new key without Fallback OR entering your old one first.

@G.Davis

But, if i have teamspeak on chrombook in it is Linux and i have all my bookmarks etc on my chromebook TS3. But, i do a fallback on my windows 10 teamspeak will all my data be gone on my chromebook TS3?

Yes when these data are synced.

But before Fallback you could save these data and put them back to Sync after Fallback

@TS.ChrisR

What you could do when you still have the data on the android device:

• Move all items (drag and drop all Bookmarks and identities to the local section) and then do a fallback on the client where you get asked to enter the key.
• Write down the new key.
• Login again on the mobile device and move your data back to the synchronized section.

[comettango20]

Hi, I just re-installed teamspeak due to having a new computer and its asking me for a recovery key which it has never done before… so i don’t know where to find it… please help!

[LeonMarcelHD]

You’ve received your key during your first login. If you do not have it saved somewhere, there is no chance to access the data without. Therefore you need to do a fallback, but you will loose all synced data.

How do I get a new recovery key? My Badges are not shown in client

First off you did not just change your password. You did reset the password and this is why you need the recovery key. With a simple password change that would not be required. On the website you must’ve confirmed that you risk to lose data without the recovery key. [SmartSelect_20210422-200523_Firefox] What you need to do now You have to re-encrypt your account before you get a new key. This can be done via Fallback in TS3 by clicking on the notification about encryption or the exclamatio…

[sandtr00per]

Hi there, another soul with (may be lost) recovery key (it has been really several years - like 10 - 15) since I was using ts I think)

I would like to ask few questions please (which I believe were not asked, as I browsed through the forum, but I could have missed them. I do not want to create new thread, do not feel it is necessary )

1, What is the form of recovery key? from what I googled it should be some *.ini file. Is that correct? I would like to search through my old backups

2, When was this recovery key feature introduced? (could it be, that my account was made during period when this was not used, then it was introduced and I missed that?)

3, What will I loose, if I will do the fallback and generate new recovery key? (I saw some answers but still if someone could please link the list or name it, thank you ) - like what are identities?

Thank you very much for your help

[TS.ChrisR]

@sandtr00per

from what I googled it should be some *.ini file. Is that correct?

No.
It is a dialog in client telling you to write down / save the recovery key somewhere.

@sandtr00per

When was this recovery key feature introduced?

In 2016 when myTeamSpeak was introduced.

@sandtr00per

What will I loose, if I will do the fallback…

All synced data like Bookmarks, Identities, Hotkeys, Whisper lists.
When current client still has data in the settings.db then it will try to upload these to the new encrypted account after Fallback. Else your data is gone.

[sandtr00per]

Hi, thank you for your reply and clarifying to me things . One last thing come to my mind:

Is there any text or phrase which I should put into search window when looking up for the recovery key? (to me it looks like there is none)

[TS.ChrisR]

No but it is around 44 chars long and last one is always a =

[sandtr00per]

thank you, that information is very helpfull

it seems that i have “recovery key” saved in a identities file export.ini file. But mine seems a bit longer it says 210 characters in word ending with = I do not want to post it here

anyway, I made the process irreversible probably, as I understood from this thread - when reseting password, than old recovery key will not work. Question is, could I have any chance as my account was that old ?

I have bookmarks.ini contacts.ini hotkeys.ini, so I think I will be able to get to what I need. Its just that I am curious.

[TS.ChrisR]

You saved your identities in that file. This is not the recovery key.

The first/last generated recovery key will work as long you do not reset your password and do a fallback or generate in new one.

Yes resetting and fallback clears all encrypted data from our service and will start empty with new encryption.

[sandtr00per]

Yes, but my backup is from 2014 (and account is for sure older than that). You said, that recovery key was introduced in 2016.

What could I do, when it was introduced during the period I was not using teamspeak?

[TS.ChrisR]

@sandtr00per

What could I do, when it was introduced during the period I was not using teamspeak?

Then on first myTS login with any client you would’ve seen the mentioned dialog with the key in it.
There is no way around it when in our online database no encrypted synced item was found.

The ini backup has nothing to to with myTeamSpeak.

[LinkjeZ]

moved by moderator

Hey,

I reinstalled my pc, logged in on the only account i know and now i have none badges are showen.
How can i get them back?

I got my recovery key and logged in.

[TS.ChrisR]

Then please post latest client log.

[LinkjeZ]

|3-8-2022 13:48:28||Info|TeamSpeak Client 3.5.6 (2020-11-25 13:53:42)||
|---|---|---|---|---|
|3-8-2022 13:48:28||Info|SystemInformation: Windows 10 (19044) x64 (AMD or Intel) Binary: 64bit||
|3-8-2022 13:48:28||Info|Using hardware aes||
|3-8-2022 13:48:28|Direct Sound|Debug|setting timer resolution to 1ms - ||
|3-8-2022 13:48:28|ClientUI|Info|OpenGL Info: LibGLES, Vendor: Google Inc., Renderer: ANGLE (NVIDIA GeForce RTX 3060 Ti Direct3D11 vs_5_0 ps_5_0), Version: OpenGL ES 2.0 (ANGLE 2.1.0.57ea533f79a7)||
|3-8-2022 13:48:28|Addons|Info|Checking for addon updates...||
|3-8-2022 13:48:28|Plugins|Info|Loading plugin: teamspeak_control_plugin_win64.dll||
|3-8-2022 13:48:28|ControlPlugin|Info|Control Plugin started, accepting connections||
|3-8-2022 13:48:28|Plugins|Info|Loading plugin: clientquery_plugin_win64.dll||
|3-8-2022 13:48:28|Query|Info|listening on 127.0.0.1:25639||
|3-8-2022 13:48:28|Plugins|Info|Loading plugin: gamepad_joystick_win64.dll||
|3-8-2022 13:48:28|Gamepad Plugin|Info|Found client raw input wnd proc||
|3-8-2022 13:48:28|Gamepad Plugin|Info|Cleared device list||
|3-8-2022 13:48:28|Gamepad Plugin|Info|Found device \\?\HID#VID_1B1C&PID_1B49&MI_01#7&33B847B7&0&0000#{4D1E55B2-F16F-11CF-88CB-001111000030}||
|3-8-2022 13:48:28|Windows Audio Session|Devel|DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList||
|3-8-2022 13:48:28|Windows Audio Session|Devel|DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList||
|3-8-2022 13:48:28|Addon|Info|Addon up to date.||
|3-8-2022 13:48:28|Addon|Info|Addon up to date.||
|3-8-2022 13:48:28|Addon|Info|Addon up to date.||
|3-8-2022 13:48:28||Info|*** Time [SERVERVIEWMANAGER]: 106||
|3-8-2022 13:48:28||Info|*** Time [MAINWINDOW]: 319||
|3-8-2022 13:48:28||Info|*** Time [INIT]: 319||
|3-8-2022 13:48:28|ClientUI|Info|Qt version: 5.12.3||
|3-8-2022 13:48:28|ClientUI|Info|Using configuration location: C:\Users\LinkONE\AppData\Roaming\TS3Client\settings.db||
|3-8-2022 13:48:29|ClientUI|Info|Last update check was: wo aug 3 13:35:43 2022||
|3-8-2022 13:48:29||Info|Statistics report: User previously denied participation||
|3-8-2022 13:48:29|Bookmarks|Info|Collecting autoconnect bookmarks||
|3-8-2022 13:48:29|Newsticker|Info|Newsticker next check: do aug 4 11:35:43 2022 GMT||
|3-8-2022 13:51:11|ClientUI|Info|Connect to server: xxx||
|3-8-2022 13:51:11|ClientUI|Info|Initiating connection: xxx||
|3-8-2022 13:51:11|Windows Audio Session|Devel|DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList||
|3-8-2022 13:51:11|Windows Audio Session|Devel|DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList||
|3-8-2022 13:51:11|Windows Audio Session|Debug|WAS::openDevice-enter - {0.0.0.00000000}.{cf35d22e-d774-40f7-9dbe-fbfb5ec2a408}||
|3-8-2022 13:51:11|Windows Audio Session|Devel|Mix Format: SRate:48000 Bitrate: 32 Channels: 2 - Luidsprekers (HyperX Cloud Revolver S)||
|3-8-2022 13:51:11|Windows Audio Session|Devel|Initializing with mix format. - Luidsprekers (HyperX Cloud Revolver S)||
|3-8-2022 13:51:11|Windows Audio Session|Info|Initialized with 2 channels in 32bit, 48kHz. - Luidsprekers (HyperX Cloud Revolver S)||
|3-8-2022 13:51:11|Windows Audio Session|Devel|WAS Buffer size: 1056 - Luidsprekers (HyperX Cloud Revolver S)||
|3-8-2022 13:51:11|Windows Audio Session|Debug|WAS::openDevice-leave - {0.0.0.00000000}.{cf35d22e-d774-40f7-9dbe-fbfb5ec2a408}||
|3-8-2022 13:51:11|Windows Audio Session|Debug|WAS::startDevice-enter - {0.0.0.00000000}.{cf35d22e-d774-40f7-9dbe-fbfb5ec2a408}||
|3-8-2022 13:51:11|Windows Audio Session|Debug|WAS::startDevice-leave - {0.0.0.00000000}.{cf35d22e-d774-40f7-9dbe-fbfb5ec2a408}||
|3-8-2022 13:51:11|Windows Audio Session|Devel|DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList||
|3-8-2022 13:51:11|Windows Audio Session|Devel|DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList||
|3-8-2022 13:51:11|Windows Audio Session|Debug|WAS::openDevice-enter - {0.0.1.00000000}.{c610e7fe-cb8d-4bb0-9452-f1bb3c8b6864}||
|3-8-2022 13:51:11|Windows Audio Session|Devel|Mix Format: SRate:48000 Bitrate: 32 Channels: 1 - Microfoon (HyperX Cloud Revolver S)||
|3-8-2022 13:51:11|Windows Audio Session|Devel|Initializing with mix format. - Microfoon (HyperX Cloud Revolver S)||
|3-8-2022 13:51:11|Windows Audio Session|Info|Initialized with 1 channels in 32bit, 48kHz. - Microfoon (HyperX Cloud Revolver S)||
|3-8-2022 13:51:11|Windows Audio Session|Devel|WAS Buffer size: 1056 - Microfoon (HyperX Cloud Revolver S)||
|3-8-2022 13:51:11|Windows Audio Session|Debug|WAS::openDevice-leave - {0.0.1.00000000}.{c610e7fe-cb8d-4bb0-9452-f1bb3c8b6864}||
|3-8-2022 13:51:11|Windows Audio Session|Debug|WAS::startDevice-enter - {0.0.1.00000000}.{c610e7fe-cb8d-4bb0-9452-f1bb3c8b6864}||
|3-8-2022 13:51:11|Windows Audio Session|Debug|WAS::startDevice-leave - {0.0.1.00000000}.{c610e7fe-cb8d-4bb0-9452-f1bb3c8b6864}||
|3-8-2022 13:51:11|ClientUI|Info|Connect status: Connecting||
|3-8-2022 13:51:11|PktHandler|Devel|Puzzle solve time: 3||
|3-8-2022 13:51:11|ClientUI|Info|Connect status: Connected||
|3-8-2022 13:51:11|ClientUI|Info|Connect status: Establishing connection||
|3-8-2022 13:51:11|ClientUI|Info|Connect status: Connection established||

removed the " ip to xx 
|3-8-2022 13:51:11|ClientUI|Info|Connect to server: xxx||
| --- | --- | --- | --- | --- |
|3-8-2022 13:51:11|ClientUI|Info|Initiating connection: xxx|

[TS.ChrisR]

Ok no errors here so far.

Please double check following:

• You see the badges in your account settings.
• • You are not fully logged in when you do not see any badge here.
• You set any badge to be active
• In bookmark you enabled myTeamSpeak features.
• The server supports these service. Server must also reach our services or else badges will not show up for others.
  Try to connect to following to ensure voice.teamspeak.com
• You enabled to show Badges on users (In Settings > Design)