How do I get a new recovery key? // My Badges are not shown in client

sandtr00per · July 23, 2022, 1:26pm

Hi there, another soul with (may be lost) recovery key (it has been really several years - like 10 - 15) since I was using ts I think)

I would like to ask few questions please (which I believe were not asked, as I browsed through the forum, but I could have missed them. I do not want to create new thread, do not feel it is necessary )

1, What is the form of recovery key? from what I googled it should be some *.ini file. Is that correct? I would like to search through my old backups

2, When was this recovery key feature introduced? (could it be, that my account was made during period when this was not used, then it was introduced and I missed that?)

3, What will I loose, if I will do the fallback and generate new recovery key? (I saw some answers but still if someone could please link the list or name it, thank you ) - like what are identities?

Thank you very much for your help

TS.ChrisR · July 25, 2022, 9:03am

No.
It is a dialog in client telling you to write down / save the recovery key somewhere.

In 2016 when myTeamSpeak was introduced.

All synced data like Bookmarks, Identities, Hotkeys, Whisper lists.
When current client still has data in the settings.db then it will try to upload these to the new encrypted account after Fallback. Else your data is gone.

sandtr00per · July 27, 2022, 12:54pm

Hi, thank you for your reply and clarifying to me things . One last thing come to my mind:

Is ~~there~~ ~~any~~ ~~text~~ or ~~phrase~~ ~~which~~ I ~~should~~ ~~put~~ ~~into~~ ~~search~~ ~~window~~ ~~when~~ ~~looking~~ up ~~for~~ ~~the~~ ~~recovery~~ ~~key~~? (to me it ~~looks~~ ~~like~~ ~~there~~ is ~~none~~)

TS.ChrisR · July 27, 2022, 1:40pm

No but it is around 44 chars long and last one is always a =

sandtr00per · July 27, 2022, 8:39pm

thank you, that information is very helpfull

it seems that i have “recovery key” saved in a identities file export.ini file. But mine seems a bit longer it says 210 characters in word ending with = I do not want to post it here

anyway, I made the process irreversible probably, as I understood from this thread - when reseting password, than old recovery key will not work. Question is, could I have any chance as my account was that old ?

I have bookmarks.ini contacts.ini hotkeys.ini, so I think I will be able to get to what I need. Its just that I am curious.

TS.ChrisR · July 28, 2022, 7:11am

You saved your identities in that file. This is not the recovery key.

The first/last generated recovery key will work as long you do not reset your password and do a fallback or generate in new one.

Yes resetting and fallback clears all encrypted data from our service and will start empty with new encryption.

sandtr00per · July 28, 2022, 9:15am

Yes, but my backup is from 2014 (and account is for sure older than that). You said, that recovery key was introduced in 2016.

What could I do, when it was introduced during the period I was not using teamspeak?

TS.ChrisR · July 28, 2022, 9:20am

Then on first myTS login with any client you would’ve seen the mentioned dialog with the key in it.
There is no way around it when in our online database no encrypted synced item was found.

The ini backup has nothing to to with myTeamSpeak.

LinkjeZ · August 3, 2022, 11:38am

moved by moderator

Hey,

I reinstalled my pc, logged in on the only account i know and now i have none badges are showen.
How can i get them back?

I got my recovery key and logged in.

TS.ChrisR · August 3, 2022, 12:57pm

Then please post latest client log.

LinkjeZ · August 3, 2022, 1:49pm

|3-8-2022 13:48:28||Info|TeamSpeak Client 3.5.6 (2020-11-25 13:53:42)||
|---|---|---|---|---|
|3-8-2022 13:48:28||Info|SystemInformation: Windows 10 (19044) x64 (AMD or Intel) Binary: 64bit||
|3-8-2022 13:48:28||Info|Using hardware aes||
|3-8-2022 13:48:28|Direct Sound|Debug|setting timer resolution to 1ms - ||
|3-8-2022 13:48:28|ClientUI|Info|OpenGL Info: LibGLES, Vendor: Google Inc., Renderer: ANGLE (NVIDIA GeForce RTX 3060 Ti Direct3D11 vs_5_0 ps_5_0), Version: OpenGL ES 2.0 (ANGLE 2.1.0.57ea533f79a7)||
|3-8-2022 13:48:28|Addons|Info|Checking for addon updates...||
|3-8-2022 13:48:28|Plugins|Info|Loading plugin: teamspeak_control_plugin_win64.dll||
|3-8-2022 13:48:28|ControlPlugin|Info|Control Plugin started, accepting connections||
|3-8-2022 13:48:28|Plugins|Info|Loading plugin: clientquery_plugin_win64.dll||
|3-8-2022 13:48:28|Query|Info|listening on 127.0.0.1:25639||
|3-8-2022 13:48:28|Plugins|Info|Loading plugin: gamepad_joystick_win64.dll||
|3-8-2022 13:48:28|Gamepad Plugin|Info|Found client raw input wnd proc||
|3-8-2022 13:48:28|Gamepad Plugin|Info|Cleared device list||
|3-8-2022 13:48:28|Gamepad Plugin|Info|Found device \\?\HID#VID_1B1C&PID_1B49&MI_01#7&33B847B7&0&0000#{4D1E55B2-F16F-11CF-88CB-001111000030}||
|3-8-2022 13:48:28|Windows Audio Session|Devel|DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList||
|3-8-2022 13:48:28|Windows Audio Session|Devel|DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList||
|3-8-2022 13:48:28|Addon|Info|Addon up to date.||
|3-8-2022 13:48:28|Addon|Info|Addon up to date.||
|3-8-2022 13:48:28|Addon|Info|Addon up to date.||
|3-8-2022 13:48:28||Info|*** Time [SERVERVIEWMANAGER]: 106||
|3-8-2022 13:48:28||Info|*** Time [MAINWINDOW]: 319||
|3-8-2022 13:48:28||Info|*** Time [INIT]: 319||
|3-8-2022 13:48:28|ClientUI|Info|Qt version: 5.12.3||
|3-8-2022 13:48:28|ClientUI|Info|Using configuration location: C:\Users\LinkONE\AppData\Roaming\TS3Client\settings.db||
|3-8-2022 13:48:29|ClientUI|Info|Last update check was: wo aug 3 13:35:43 2022||
|3-8-2022 13:48:29||Info|Statistics report: User previously denied participation||
|3-8-2022 13:48:29|Bookmarks|Info|Collecting autoconnect bookmarks||
|3-8-2022 13:48:29|Newsticker|Info|Newsticker next check: do aug 4 11:35:43 2022 GMT||
|3-8-2022 13:51:11|ClientUI|Info|Connect to server: xxx||
|3-8-2022 13:51:11|ClientUI|Info|Initiating connection: xxx||
|3-8-2022 13:51:11|Windows Audio Session|Devel|DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList||
|3-8-2022 13:51:11|Windows Audio Session|Devel|DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList||
|3-8-2022 13:51:11|Windows Audio Session|Debug|WAS::openDevice-enter - {0.0.0.00000000}.{cf35d22e-d774-40f7-9dbe-fbfb5ec2a408}||
|3-8-2022 13:51:11|Windows Audio Session|Devel|Mix Format: SRate:48000 Bitrate: 32 Channels: 2 - Luidsprekers (HyperX Cloud Revolver S)||
|3-8-2022 13:51:11|Windows Audio Session|Devel|Initializing with mix format. - Luidsprekers (HyperX Cloud Revolver S)||
|3-8-2022 13:51:11|Windows Audio Session|Info|Initialized with 2 channels in 32bit, 48kHz. - Luidsprekers (HyperX Cloud Revolver S)||
|3-8-2022 13:51:11|Windows Audio Session|Devel|WAS Buffer size: 1056 - Luidsprekers (HyperX Cloud Revolver S)||
|3-8-2022 13:51:11|Windows Audio Session|Debug|WAS::openDevice-leave - {0.0.0.00000000}.{cf35d22e-d774-40f7-9dbe-fbfb5ec2a408}||
|3-8-2022 13:51:11|Windows Audio Session|Debug|WAS::startDevice-enter - {0.0.0.00000000}.{cf35d22e-d774-40f7-9dbe-fbfb5ec2a408}||
|3-8-2022 13:51:11|Windows Audio Session|Debug|WAS::startDevice-leave - {0.0.0.00000000}.{cf35d22e-d774-40f7-9dbe-fbfb5ec2a408}||
|3-8-2022 13:51:11|Windows Audio Session|Devel|DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList||
|3-8-2022 13:51:11|Windows Audio Session|Devel|DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList||
|3-8-2022 13:51:11|Windows Audio Session|Debug|WAS::openDevice-enter - {0.0.1.00000000}.{c610e7fe-cb8d-4bb0-9452-f1bb3c8b6864}||
|3-8-2022 13:51:11|Windows Audio Session|Devel|Mix Format: SRate:48000 Bitrate: 32 Channels: 1 - Microfoon (HyperX Cloud Revolver S)||
|3-8-2022 13:51:11|Windows Audio Session|Devel|Initializing with mix format. - Microfoon (HyperX Cloud Revolver S)||
|3-8-2022 13:51:11|Windows Audio Session|Info|Initialized with 1 channels in 32bit, 48kHz. - Microfoon (HyperX Cloud Revolver S)||
|3-8-2022 13:51:11|Windows Audio Session|Devel|WAS Buffer size: 1056 - Microfoon (HyperX Cloud Revolver S)||
|3-8-2022 13:51:11|Windows Audio Session|Debug|WAS::openDevice-leave - {0.0.1.00000000}.{c610e7fe-cb8d-4bb0-9452-f1bb3c8b6864}||
|3-8-2022 13:51:11|Windows Audio Session|Debug|WAS::startDevice-enter - {0.0.1.00000000}.{c610e7fe-cb8d-4bb0-9452-f1bb3c8b6864}||
|3-8-2022 13:51:11|Windows Audio Session|Debug|WAS::startDevice-leave - {0.0.1.00000000}.{c610e7fe-cb8d-4bb0-9452-f1bb3c8b6864}||
|3-8-2022 13:51:11|ClientUI|Info|Connect status: Connecting||
|3-8-2022 13:51:11|PktHandler|Devel|Puzzle solve time: 3||
|3-8-2022 13:51:11|ClientUI|Info|Connect status: Connected||
|3-8-2022 13:51:11|ClientUI|Info|Connect status: Establishing connection||
|3-8-2022 13:51:11|ClientUI|Info|Connect status: Connection established||

removed the " ip to xx 
|3-8-2022 13:51:11|ClientUI|Info|Connect to server: xxx||
| --- | --- | --- | --- | --- |
|3-8-2022 13:51:11|ClientUI|Info|Initiating connection: xxx|

TS.ChrisR · August 3, 2022, 2:10pm

Ok no errors here so far.

Please double check following:

You see the badges in your account settings.
- You are not fully logged in when you do not see any badge here.
You set any badge to be active
In bookmark you enabled myTeamSpeak features.
The server supports these service. Server must also reach our services or else badges will not show up for others.
Try to connect to following to ensure voice.teamspeak.com
You enabled to show Badges on users (In Settings > Design)

LinkjeZ · August 4, 2022, 4:54pm

I only get the tester batch in settings, the others are gone…

Cornelius · August 4, 2022, 11:20pm

Have you just recently redeemed the test badge? Otherwise it would make absolutely no sense why the other badges have disappeared.

TS.ChrisR · August 5, 2022, 6:52am

Or you are using wrong myTS account.

LinkjeZ · August 13, 2022, 10:16am

did all those, only the “testing batch” is on my account…

same account im always using…

TS.ChrisR · August 13, 2022, 2:07pm

When there is only one badge showing and no error in the log, then you only have this badge on the account you are logged in.

There is no other explanation for that.

ThisMaxi · August 14, 2022, 8:01pm

Due to reinstalling Windows I lost my recovery key for TS. By deleting the key, it is rejecting my access to my Badges ever since. Is there a way to get access to my recovery key/the whole account.

Rikku · August 14, 2022, 8:21pm

Please take have a look here: How do I get a new recovery key? My Badges are not shown in client

oExcalibur · December 5, 2022, 11:32am

moved by moderator

I have a problem with my recovery in the ts and can request nine keys because I lost mine can someone please help me because I didn’t get a nine via the ts when I entered my password