Invalid License Message

[Zwergenhenker]

I had a conversation with the support of teamspeak about my problem with the license. Can you help me please?

Conversation:

##- Please type your reply above this line -##

Your request (64762) has been updated.

Dave (TeamSpeak)

Sep 21, 2022, 03:13 EDT

Hello,

Very strange? This should switch over without issue normally.

Technical support is no longer available on this platform. The technical team can now be found on the community.teamspeak.com forums. Before you post on the forums, please search the forums first to see if an answer is already available for you. If an answer isn’t there, feel free to post so we can assist you.

Please note: This also includes bug reports, feature requests or suggestions in general for the new TS5 client too. (We’re trying to make sure that all reports are collected on a single platform).

The login details for the forums if you don’t know already is the same login details that you use for your myTeamSpeak account. If you don’t have a myTS account, you can register here: myTeamSpeak Registration

Thank you.

Martin Harnisch

Sep 20, 2022, 06:51 EDT

Grettings,

its the license that we received when downloading the server software.

Dave (TeamSpeak)

Sep 20, 2022, 05:14 EDT

Greetings,

What type of license are you using. Is it the one that you receive when you download the server software and you get the slots for free, or are you using our SDK/another license?

Thanks

Martin Harnisch

Sep 20, 2022, 05:03 EDT

Hello,

we have a moved our Teamspeak server and the domain c-wg.de from a Windows virtual-server to a new Linux hardware-server.

Now we get the error, that the used licence is invalid. We use the free licence with 32 serverslots.

Can you help us please.

Regards Martin Harnisch

Many thanks,

The TeamSpeak Team.

[opZ1ca]

Backup your server instance or migrate onto a new location

This thread will explain how create a backup of your current server instance and all of it’s files. (ignore step 2). And you will see which files are needed to migrate/move your server to a new location / machine (all steps). A simplified version exists in our FAQ but we like to offer you a step by step guide. Fowling steps are an universal solution for every Operation System. It does not matter if you move from Linux to Windows or to Mac OS etc. Stop the current server instance (Do not k…

[TS.ChrisR]

Server version you use is outdated.
Download and install latest version from TeamSpeak Downloads | TeamSpeak

[Zwergenhenker]

That’s not right. I am using the up to date version. The version on the download-site is 3.13.7.

Here is the last log:

2022-10-17 20:42:40.514677|INFO |ServerLibPriv | |TeamSpeak 3 Server 3.13.7 (2022-06-20 12:21:53)
2022-10-17 20:42:40.514770|INFO |ServerLibPriv | |SystemInformation: Linux 5.15.0-48-generic #54-Ubuntu SMP Fri Aug 26 13:26:29 UTC 2022 x86_64 Binary: 64bit
2022-10-17 20:42:40.514792|INFO |ServerLibPriv | |Using hardware aes
2022-10-17 20:42:40.515309|INFO |DatabaseQuery | |dbPlugin name: SQLite3 plugin, Version 3, (c)TeamSpeak Systems GmbH
2022-10-17 20:42:40.515333|INFO |DatabaseQuery | |dbPlugin version: 3.11.1
2022-10-17 20:42:40.515504|INFO |DatabaseQuery | |checking database integrity (may take a while)
2022-10-17 20:42:40.545175|WARNING |Accounting | |Unable to open licensekey.dat, falling back to limited functionality
2022-10-17 20:42:40.545285|INFO |Accounting | |Licensing Information
2022-10-17 20:42:40.545297|INFO |Accounting | |licensed to : Anonymous
2022-10-17 20:42:40.545304|INFO |Accounting | |type : No License
2022-10-17 20:42:40.545313|INFO |Accounting | |starting date : Tue Feb 1 00:00:00 2022
2022-10-17 20:42:40.545321|INFO |Accounting | |ending date : Thu Jul 1 00:00:00 2027
2022-10-17 20:42:40.545327|INFO |Accounting | |max virtualservers: 1
2022-10-17 20:42:40.545332|INFO |Accounting | |max slots : 32
2022-10-17 20:42:40.883790|INFO | | |Puzzle precompute time: 323
2022-10-17 20:42:40.884109|INFO |FileManager | |listening on 0.0.0.0:30033, [::]:30033
2022-10-17 20:42:40.885241|INFO |Query | |Using a query thread pool size of 2
2022-10-17 20:42:40.917454|INFO |Query | |listening for query on 0.0.0.0:10011, [::]:10011
2022-10-17 20:42:40.917657|INFO |Query | |listening for ssh query on 0.0.0.0:10022, [::]:10022
2022-10-17 20:42:40.917724|INFO |Query | |listening for http query on 0.0.0.0:10080, [::]:10080
2022-10-17 20:42:40.917774|INFO |CIDRManager | |updated query_ip_allowlist ips: 127.0.0.1/32, ::1/128,

[opZ1ca]

You can create backup on YaTQA, then you can install new version of teamspeak server and you can restore the backup.

[Gamer92000]

There is nothing wrong with this log. This is exactly what it looks like, when you have no license but the integrated one.

[Alligatoras]

For some reason i think that his issue is not the license itself. The issue is the greylist message that shows up when he connects to the server. Probably a previous owner of that ip abused it.

In that case if i am correct you need to contact TeamSpeak at [email protected].

[Zwergenhenker]

Thank you for your respond. That is why i messaged the Teamspeak Support before i posted here.

Now i have send an e-mail to [email protected].

I will post an update since i got an answer.

[Zwergenhenker]

The server was greylisted. The problem is solved.