On 12. 04. 2020 I have restarted my TS, when I at the website:
www. teamspeak. com/userarea/notifications twice clicked on Dashboard No notifiactions. When I restarted Ts then, all my contacts were gone, all favorite servers resetet and my data from the Ts server eg First online: e. g. B 14. 8. 2018 changed to 12. 4. 2020.
This I have done everything only, because I could pack on my Acc no badges on it, because if I had redeemed the codes, then it would always be that I already own this, when I then looked at badges configure, everything was empty.
Then I have already sent several e-mails to Ts-Support, and unfortunately could not help me there, so I am here now.
When I became aware of a post in the forum, I saw that the user had almost the same problem as me. His contribution was this:
"I closed my teamspeak and restarted my computer, when i opened my teamspeak again i had lost all my permissions on all my teamspeaks and required a password to log in to them passwords had previously been saved in my bookmarks. I went to check my identities and only the default one appears where there had been multiple in the past.
All my bookmarks and settings have remained, i have no idea where to start with potentially retrieving my old identities, i dont have a restore point for my computer because my external hard-drive with my backups has recently failed"
If you read the first topic I linked you, you’d know where to put Recovery Key.
Simply, check if you have an rectangular icon with exclamation mark on bottom, click on it and then paste your RK. I believe it’s also possible to do this via Options Menu, but right now I’m not 100% sure.
I would like to thank you from the bottom of my heart for your efforts to help me. I used the recovery key yesterday.
When I opened TS today, all my favorite servers were there and was back in my beautiful old identity.