I want to provide some insights into what’s currently going on:
First and foremost, I completely understand that the lack of communication is frustrating. This is something we haven’t mastered yet, as many long-time users already know. Just because it’s been this way for a while doesn’t mean we can use that as an excuse to keep doing it. Please believe me when I say that this is something we’re actively working on, but it will take us time to get it right.
In early April, we released the first iteration of hardware acceleration to our alpha testers. This introduced OpenH264, a new rendering system for streams, true peer-to-peer streaming with single encoding and vastly reduced memory usage. The updates that followed focused on fixing everything reported by our alpha testers during the testing phase, which takes time to work out.
While our client developers were working on the first iteration of hardware acceleration and preparing it for the next phase (proper GPU utilization), other team members focused on getting all community subscribers their appropriate supporter badges. To be completely honest, this took us longer than we wanted, but in the end, it worked out great. Thank you for your patience.
We’ve also done enhanced testing on the username change feature. As mentioned in the announcement post, our biggest concern is how well our services will handle the volume of renaming requests once the feature is reactivated. It required us to rework several services to make sure they’re stable, can handle the incoming load, and properly process the requests so that renames actually go through.
Now, regarding server files, and trust me, we know everyone wants them. During the ongoing development of the TeamSpeak 6 Server, we decided to implement a new/updated file transfer system. This is a big upgrade to the server and requires a lot of work, research, and testing. I really hate pulling the “our team is small” card, but honestly, that’s our reality, and has been for a while. We have great plans and know what needs to be done, but we simply don’t have enough people to move as fast as we’d like.
Please keep in mind that, at this early stage, things will naturally take longer because it’s a new/upgraded server with different features. We just have to get it right. This is the backbone of every community using TeamSpeak, and if the server isn’t working properly, then what’s the point? Once the new server reaches a solid, releasable, well-performing state, we’ll be able to push out updates much faster.
Now, the reason why I decided against making this a new announcement post is due to the fact that we’re getting closer every day to finishing the points we’ve mentioned in the latest community update. I’d much rather focus the next post on new developments and what’s coming next for TeamSpeak, instead of repeating the same topics. I hope you understand.
We read every comment, every concern, and every piece of feedback. We fully understand your frustration and feel the pressure from the outside as well. Please understand that we’re nowhere near the size of our competitors in terms of funding and staff. When things take longer, when we fall short on communication, or when mistakes happen, it’s not due to a lack of care. It’s because we’re a small team, and we want to do things right. We genuinely appreciate when members of the community share their opinions and call us out when we fall short, because it gives us the opportunity to re-evaluate our plans and consider whether we’re truly on the right path, whether that’s with communication or the work we’re doing on the product.
Thank you.
