I still get the error message as soon as I try to log in via the TS3 client.
Please take have a look at this Thread: Unable to decrypt data and make sure that you have your Recovery to get your old data back.
@elyday_recov please do the Fallback case as explained. You wrote you see your bookmarks etc. So you loose nothing after that.
I canât tell why you get the error. Everything should be reset to state before the maintenance.
Thatâs all I can tell for now and without talking to colleagues.
@Rikku he is in the right thread already.
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I have now done so, but thank you very much for your help.
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Hello, I run into the following issue Your client asks you to enter the Recovery Key and the one you have saved does not work anymore?
myTS username: Cetx
Recently, I found that I canât connect to my My Teamspeak account. When I go to the MYteamspeak settings, it shows âlogin failâ. No matter how I try, I canât log in. So, I did some research and noticed that it might be due to server maintenance (Account issues after or during maintenance (Jan 16 - 19 2024)) that I canât log into my account. Because I canât log in, I canât participate in community discussions, and I canât log into my account on the webpage either.
When I click login, it always shows âInvalid email address or passwordâ.
When I click âforgot passwordâ to try to change the password, it shows âProcess queries could not be completedâ.
I really donât know how to deal with this. Could you help me fix it?
my account is under e-mail ââ
nickname is âæä»ć€§ć€§â
@WZWMaster
Login etc.should work again.
@Cetx
Still under evaluation: Currently nothing looks broken your database
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âThank you, I have successfully logged in on my end.â
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Not sure when this happened but my problem is resolved. Could just login in my TeamSpeak 3 client. Thanks!
Hi,
Support told me to write here, because they cant helpâŠ
canât login to my myTeamspeak account (username: Aquacold) because i get only the error âwrong email/passwordâ and when i try to reset the password i get the error âProcess queries could not be completedâ and in DevTools the request ended with a 400 Error (ERROR_DATABASE). also login in the teamspeak3 client dont work. (Same error â email/password wrong)
If needed, TicketID: #82939
@Aquac0ld
Can not find any Aquacold in our database.
Can you please send me your email you did use for the Aquacold account in a private message?
Please send it in format (or it may get censored): username at domain dot com
Edit
We found your account in our backup and a parts of it in the new database. Something seems to be messed up when moving the database to the new system.
We will recover your whole account and set it to the state before moving the database.
I will make a new post mentioning you on the Aquac0ld account when it is done.
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Please try to log in with that account again and sorry for the inconvenience!
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Account is back 
thank you for the help!
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Hello everyone!
I recently changed my PC and when I try to connect to my teamspeak account, I get the following error message âInvalid email address or passwordâ.
Maybe Iâve changed my password without saving it in my password manager.
Anyway, when I try to send a request for a forgotten password, I get this error message âProcess queries could not be completedâ.
How can I solve the problem?
Email:
I have a recovery key and old teamspeak client in previous PC.
Thanks !
1 Like
We are looking into it and may reset it to the state January 16th.
Are you sure that you want to revert your account to this day?
You should be able to login again or reset your password.
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Thanks a lot ! 
Hey, I canât login into my teamspeak account.
E-Mail:
Itâs saying wrong password, but Iâve never changed it and used TeamSpeak a long time not.
Thank you
*This is my second account, because I cant even login here with it
Looking into it, will reply as soon as it should work again.
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It should be fine now, please try again!
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Works, thanks!
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